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Accessibility And Assistance For Customers With Disabilities




More and more people with disabilities are broadening their horizons through travel - especially air travel. Every year, well over a million of American Airlines and American Eagle's 90 million customers are travelers with disabilities. American and American Eagle want every customer to enjoy flying as much as we do. For that reason, we consult with disabilities groups for advice on customer service and accessibility issues. We also maintain a team of specialists whose mission is to make flying as safe, convenient and dignified as possible for our customers with disabilities. We hope the following information will be helpful as you plan your trip.

Please consider the following information as guidance. Should you require special assistance, please contact your travel agent or speak to an American Airlines Reservations Representative directly at 1-800-433-7300 (TDD for hearing and speech impaired: 1-800-543-1586).

Planning Ahead
Special Assistance Level and Type
Airport and Boarding Assistance
Assistance Inflight and Aircraft Accessibility
Service Animals
Wheelchairs and Other Mobility Assistive Devices
Cognitive and Developmental Disabilities
Air Carrier Access Act