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AAdvantage Terms & Conditions |
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Earning AAdvantage Miles
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To ensure you receive credit for your AAdvantage transactions, please provide
your AAdvantage number when you make your travel reservations or use the services
of our participants. Retain all flight documents until the mileage credit appears
on your mileage summary. Members may track their summary online at www.aa.com
or by subscribing to receive the AAdvantage eSummarySM.
For transactions with other participants, retain your original paid invoice. AAdvantage
eSummary subscribers receive their summary and information every month, regardless
of activity level. Your summary includes flight and participant mileage earned,
along with AAdvantage program information and special promotions.
- AAdvantage members must have mileage earning or redeeming activity once every 18 months in order to retain their miles. Miles will first expire under this 18-month policy on December 15, 2007. If your account has no qualifying activity in any
18-month period, all miles in the account will expire except for those miles earned prior to July 1, 1989 in accounts established prior to January 1, 1989 whose mileage credit will not expire. Each qualifying activity extends the expiration date of all unexpired mileage credit in your account for 18 months from the date of the qualifying activity. Qualifying activity is defined as redeeming any AAdvantage award or accruing mileage credit on any eligible American, American Eagle®, AmericanConnection® or AAdvantage airline participant as well as accruing mileage credit with participating hotels, car rental companies, credit cards, telecommunication providers, and other service providers offering AAdvantage mileage credit.
- Mileage will be credited only to the account of the AAdvantage member who
flies, rents a car, stays at a hotel or earns mileage utilizing other participating
companies. No mileage credit will be awarded for canceled flights or if you
are accommodated on another airline.
- Except as otherwise explained below, mileage credit is not transferable
and may not be combined among AAdvantage members, their estates, successors
and assigns. Accrued mileage credit and award tickets do not constitute property
of the member. Neither accrued mileage, nor award tickets, nor upgrades are transferable
by the member (i) upon death, (ii) as part of a domestic relations matter,
or (iii) otherwise by operation of law. However, American Airlines, in its
sole discretion, may credit accrued mileage to persons specifically identified
in court approved divorce decrees and wills upon receipt of documentation
satisfactory to American Airlines and upon payment of any applicable fees.
Mileage credit is transferable between AAdvantage accounts when offered by
AA online, with the shareAAmilesSM program.
The member must adhere to the rules and limitations of the shareAAmiles program.
- AAdvantage flight mileage credit is determined on the basis of nonstop
distances between the airports where your flight originates and terminates.
On connecting flights, you'll receive mileage credit for each segment of your
trip; on single-plane flights, you'll receive the nonstop origin-destination
mileage. On American Airlines and other AAdvantage airline
participants, you'll receive AAdvantage mileage credit only for the class
of service on which your fare is based when you are ticketed. American Airlines
is the final authority on qualification for mileage credit and reserves the
right to deny or revoke mileage credit at any time if American Airlines determines
that mileage credit was improperly given.
- Mileage credit cannot be earned for the same flight, hotel stay,
or car rental in more than one of the following programs: the AAdvantage program
or any other loyalty program in which American Airlines participates.
- After your flight departs, you will not be able to change your selection
of a frequent traveler program for earning mileage credit.
- You will not be able to transfer mileage you accumulate in the AAdvantage
program to any other carrier's program, nor can you transfer mileage you accumulate
in another carrier's program to the AAdvantage program.
- It is necessary to request AAdvantage mileage credit for any flight on which a member wishes to use AAdvantage elite status benefits.
- You may accrue mileage only for purchased, eligible, published-fare tickets
on qualifying routes used in accordance with all applicable conditions of
carriage, tariffs, rules and terms of ticketing and travel. AAdvantage mileage
accrual eligibility on airline participant routes is subject to change without
notice.
- Mileage can only be accumulated one time per flight, regardless of the
number of seats purchased.
- Only individual persons are eligible for AAdvantage program membership.
Corporations, other entities, animals or blocked-seat baggage are not eligible
to become AAdvantage members or to accrue AAdvantage miles. Generally, only
the member named on the account will be entitled to access account information.
However, American Airlines does comply with court orders and subpoenas and
cooperates with investigations by state and federal agencies. Under these
circumstances your account information may be shared with others with or without
your knowledge or consent.
- You may request mileage credit for past, eligible transactions up to 12
months from the transaction date. Transactions prior to your enrollment date
are not eligible for mileage credit.
- Certain airline tickets are not eligible for earning mileage credit. These
include, without limitation, the following: all tickets issued as AAdvantage
awards or other free ticket promotions including free or reduced rate tickets;
companion tickets; charter flight tickets; travel agency/ industry reduced
rate tickets; infant tickets; items occupying a purchased seat; unpublished
fare tickets, including consolidator fares; and tickets issued subject to special provisions.
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General AAdvantage Program Conditions
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To ensure you receive credit for your AAdvantage transactions, please provide
your AAdvantage number when you make your travel reservations or use the services
of our partners American Airlines may, in its discretion, change the AAdvantage
program rules, regulations, travel awards, and special offers at any time with
or without notice. This means that the accumulation of mileage credit does not
entitle members to any vested rights with respect to such mileage credits, awards
or program benefits. In accumulating mileage or awards, members may not rely upon
the continued availability of any award or award level, and members may not be
able to obtain all offered awards for all destinations or on all flights. Any
award may be withdrawn or subject to increased mileage requirements or new restrictions
at any time. American Airlines may, among other things, (i) withdraw, limit, modify,
or cancel any award; (ii) change program benefits, mileage levels, participant
affiliations, conditions of participation, rules for earning, redeeming, retaining
or forfeiting mileage credit, or rules for the use of travel awards; or (iii)
add travel embargo dates, limit the number of seats available for award travel
(including, but not limited to, allocating no seats on certain flights) or otherwise
restrict the continued availability of travel awards or special offers. American
Airlines may make any one or more of these changes at any time even though such
changes may affect your ability to use the mileage credit or awards that you have
already accumulated. American Airlines reserves the right to end the AAdvantage
program with six months notice. AAdvantage travel awards, accrued mileage credits
and special offers are subject to government regulations. American Airlines is
not responsible for products and services offered by other participating companies.
Any departure fee, immigration fee, security fee, tax liability surcharge, passenger
facility charge or any other fee or surcharge (whether enacted by a governmental
authority or otherwise) is the responsibility of the passenger and/or the AAdvantage
member.
- All flight awards entitle you to round-trip or one-way travel
unless otherwise noted. (Immigration laws in some locations require
proof of onward or return travel.)
- AAdvantage flight awards may not be combined with other AAdvantage
flight awards; may not be used in conjunction with any other promotion,
coupon, discount or special offer; and are void where prohibited
by law.
- Upgrades are limited to a one-way award with a maximum of three
segments. No stopovers are allowed when using a one-way upgrade
award. All upgrade awards are subject to capacity controls.
- Your flight awards are only valid for designated award destinations
served at the time you use the ticket.
- Once ticketed, you'll have one year from the date of ticketing
to complete all travel unless otherwise noted.
- AAdvantage is an individual-oriented program. Your mileage summaries,
special promotional materials, and tickets will be sent to the
address or email address, as applicable, you provide.
- You are responsible for reading the AAdvantage Program Terms and Conditions,
additional member information, AAdvantage newsletter/s and account
summaries online at AA.com in order to understand your rights,
responsibilities, and status under the AAdvantage program. American
Airlines may amend its rules of the Program at any time without
notice.
- Members may view their account status on www.aa.com
or by subscribing to receive the AAdvantage eSummary.
- You are responsible for ensuring that your mileage earned is
properly credited. If you believe that mileage has been earned
but not properly credited, you may be required to submit documentation
or other proof satisfactory to American Airlines, which may include
copies of ticket coupons, boarding passes, and receipts. Any claim
for uncredited mileage must be received by American Airlines within
12 months after the mileage credit was earned.
- Members must report any unauthorized award claims from their
account within 12 months of the occurrence. Corrective action
cannot be taken after that time.
- Subject to the rules prohibiting purchase, sale, and barter
of AAdvantage mileage and travel awards as well as the rules pertaining
to any special AAdvantage offers, AAdvantage award tickets may
be issued in any name designated by the AAdvantage member.
- Once award tickets are issued they cannot be transferred.
- Passengers must have identification available at all times during
travel.
- AAdvantage flight awards are subject to, and the passenger is
responsible for, any applicable departure taxes, security fees,
federal inspection fees, passenger facility charges, and/or other
taxes, fees and surcharges assessed by appropriate authorities.
In addition, there may be applicable fees under the AAdvantage
program, such as AAdvantage award fees.
- Awards for international travel are subject to appropriate governmental
approvals.
- Tickets issued as AAdvantage flight awards are not applicable
for travel on American Airlines cooperative codeshare service
with other carriers. In addition, selected flights designated
as AAdvantage airline participant flights, but operated by another
carrier, may not be valid for award travel.
- Upgrade tickets may be issued at American Airlines ticketing
locations or by your travel agent. For all other airline travel
awards, including those for travel on airline participants, your
reservations must be made with, and your tickets issued by, an
American Airlines or American Eagle airport ticket office or American
Airlines Travel Center or via American Airlines Ticket Delivery
Service. All flight awards must be ticketed on American Airlines
ticket stock.
- Flight awards on American Airlines, American Eagle, AmericanConnection
and our airline participants may be subject to special limitations
on seating availability. Seats for award travel may not be available
on all flights. Reservations for flight awards will be accepted,
and you will have a confirmed seat, as long as award seats are
still available for the award you are using when you make your
reservation. However, all accommodations are subject to availability
at the time reservations are made.
- Each AAdvantage participant is responsible for its awards only
and not for the awards of other participating companies. If an
AAdvantage participant agreement changes or terminates, you may
find that AAdvantage awards for that participant are no longer
available. American Airlines is not responsible for any participant
withdrawals, award cancellations, discontinued services, changes
in any mileage levels, rules or restrictions applying to participant's
awards or mileage accrual policies. AAdvantage award restrictions
may be announced by American Airlines or AAdvantage participants
at any time without notice.
- Accumulation of AAdvantage mileage and use of AAdvantage travel
awards with companies other than American Airlines are subject
to the continued participation of such companies in the AAdvantage
program.
- Travel on AAdvantage tickets will be subject to the tariff,
contract of carriage, ticket terms, and re-accommodation policies
of the carrier on which travel is scheduled and may also be subject
to the Warsaw Convention or its successor. American Airlines and
American Eagle's conditions of carriage are available from any
American airport or Travel Center representative.
- Income tax liability on AAdvantage travel awards, if any, is
the responsibility of the member.
- At no time may AAdvantage mileage credit or award tickets be purchased, sold or bartered. Any such mileage or tickets are void if transferred for cash or other consideration. Violators (including any passenger who uses a purchased or bartered award ticket) may be liable for damages and litigation costs, including American Airlines attorneys fees incurred in enforcing this rule.
- Use of award tickets that have been acquired by purchase or for any other consideration may result in the tickets being confiscated or the passenger being denied boarding. If a trip has been started, any continued travel will be at the passenger's expense on a full-fare basis. The passenger and member may also be liable to American Airlines for the cost of a full fare ticket for any segments flown on a sold or bartered ticket.
- Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to, American or American Eagle conditions of carriage, tariffs and AAdvantage program rules) is subject to appropriate administrative and/or legal action by appropriate governmental authorities and American Airlines. Such action may include, without limitation, the forfeiture of all award tickets, and any accrued mileage in a member's account, as well as cancellation of the account and the member's future participation in the AAdvantage program. In addition, American Airlines reserves the right to take appropriate legal action to recover damages, including its attorney fees incurred in prosecuting any lawsuit.
- American Airlines reserves the right to audit any and all accounts at any time and without notice to the member to ensure compliance with AAdvantage program rules and applicable conditions of carriage and/or tariffs. In the event that an audit reveals discrepancies or violations, the processing of AAdvantage awards, mileage accrual and summaries may be delayed until the discrepancies or violations are resolved satisfactorily to American Airlines. Pending such resolution, members may be prohibited from redeeming mileage credits for an AAdvantage award or ticket as determined in American's sole discretion.
- If American Airlines and/or any AAdvantage participant improperly denies a member mileage credit, travel award, or some other benefit, the member's exclusive remedy shall be the issuance of the improperly denied credit, award or benefit if available, or such other alternative comparable benefit as determined by American , which shall have no additional liability whatsoever. In no event shall American Airlines or any AAdvantage participant be liable to any member, or anyone claiming through a member, for any direct, indirect or consequential damages, or lost revenue or profits, arising out of American Airlines or any AAdvantage participant acts or omissions in connection with the AAdvantage program.
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500-Mile Upgrades Terms & Conditions
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(For upgrade terms and conditions for elite members, please see the applicable benefits guide for your elite membership level.)
- Upgrades may be used on American Airlines marketed and operated flights within and between the 50 United States, Canada, Mexico, the Caribbean, The Bahamas, Bermuda, as well as between the United States and Central America (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua or Panama).
- Each upgrade is valid for 500 miles of travel. Each flight segment requires at least one upgrade.
- Upgrades are valid from Economy Class to the next class of service. Non-elite status AAdvantage members must purchase a full-fare Economy Class ticket (booked in Y or B) to be eligible for an upgrade.
- Upgrade inventory is subject to seating limitations and capacity controls.
- Upgrade reservations may be confirmed
- if upgrade seating is available - no
earlier than twenty-four hours prior to
the scheduled departure time of the flight.
If a confirmed upgrade is not available,
you will automatically be given the opportunity
to be added to the Airport Upgrade Standby
List while checking in for your flight
on AA.com, your mobile device, at the airport
Self-Service machine, or with an airport
agent. In order to be added to the Airport
Upgrade Standby List, you will need to
have the required number of upgrades in
your account at the time of check-in.
- For any flight on which you are a confirmed passenger, standby priority at the airport will be AAdvantage Executive Platinum members first,
AAdvantage Platinum members next, AAdvantage Gold members, then other AAdvantage members. In addition, your priority within each elite status level will
also be determined based on the date and time you requested your upgrade initially.
- Boarding passes must be issued by an Airline Representative, subject to applicable seat availability and operational restrictions, and only upon presentation of your AAdvantage card and verification of the required number of upgrades in your upgrade account. The appropriate number of upgrades will be deducted from your electronic upgrade account at the time of travel.
- AAdvantage mileage will accrue for the class of service on which your fare is based when you are ticketed, not the class of service flown.
- Upgrades will not be refunded, exchanged, or transferred.
- Upgrades are void if sold for cash or other consideration.
- Purchased upgrade prices are subject to change without notice.
- Upgrades purchased through American Airlines Reservations or AA.com require a minimum of 2 hours processing time to be deposited into your upgrade account.
- In the event of a cancellation or off-schedule operation, American Airlines will attempt to honor your upgrade on another of its flights. If you are accommodated on another carrier, it will be in the class of service purchased on your American Airlines ticket.
- American Airlines reserves the right to eliminate or restrict the use of upgrades on certain flights and make other such changes at any time without notice. Use of upgrades to any future American Airlines destination is subject to approval.
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Reinstatement/Reissuance Fees
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- Prior to ticketing, you may change your AAdvantage travel award reservations
with no charge incurred. However, if your tickets are reissued after the original
ticketing, a change fee may apply for each ticket. This service charge is paid
at the time your ticket is reissued and is subject to change without notice.
The charge does not apply to the reticketing of AAnytime® award tickets. Upgrade, companion and discount
award travel is subject to restrictions of fare purchased.
- AAdvantage mileage will be reinstated for unused and unexpired awards upon
payment of a processing fee. For each additional award reinstatement from the same account
at the same time, an additional fee will be collected. These fees are payable
by credit card or by check.
- Expired tickets will not be reinstated. If a portion of the miles used to
claim an award ticket has expired, only those miles that have not expired will
be reinstated. Partially used tickets will not be reinstated.
- Once ticketed, the oneworld™ awards cannot be reissued any time.
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Reservations
