|
 |
|
E-Ticketing - AA Electronic Tickets |
|
|
Agency Eligibility
|
To be eligible for electronic ticketing:
1. Check with your GDS/CRS for valid electronic ticketing point of sale countries.
2. Limited to agencies supported by ATB/OPTAT ticket printers/stock.
|
|
|
Electronic Ticket Definition And Eligibility
|
AA electronic tickets are the electronic production of flight coupons. When the electronic ticket option is used, all other applicable documentation continues to print, such as agent coupon, auditor coupon, charge form and passenger receipt. The actual ticket is stored electronically in AA's database. AA electronic tickets must be validated and plated on AA/001.
-The itinerary may contain no more than 16 segments of airspace for each ticket. An ARNK is considered to be a segment. Open segments are allowed when the itinerary contains at least one confirmed segment.
-Bulk fares are allowed with AA e-tickets.
-AA accepts up to two separate forms of payment for an electronic ticket.
Not Eligibile:
-Infants may not travel on an e-ticket. The infant will be required to have a paper ticket when required by International tariffs.
-Codeshare flights marketed by AA are not eligible for AA electronic ticketing when the operating carrier does not have an interline electronic ticketing agreement with AA.
|
|
|
Interline E-Ticketing Agreements
|
As of April 7, 2008
AA has interline e-ticket agreements with the following airlines:
| 4M |
LAN Argentina |
| 7H |
ERA Aviation |
| 9K |
Cape Air |
| 9W |
Jet Airways |
| AC |
Air Canada |
| AF |
Air France |
| AI |
Air India |
| AM |
AeroMexico |
| AP |
Air One |
| AQ |
Aloha Airlines |
| AS |
Alaska Airlines |
| AV |
Avianca |
| AY |
Finnair |
| AZ |
Alitalia |
| BA |
British Airways |
| BD |
British Midland |
| BE |
Flybe |
| BR |
EVA Airways |
| BW |
Caribbean Airlines |
CA |
Air China |
| CI |
China Airlines |
| CM |
Copa Airlines |
| CO |
Continental |
| CX |
Cathay Pacific |
| CZ |
China Southern |
| DL |
Delta Airlines |
| EG |
Japan Asia Airways |
| EI |
Aer Lingus |
| EK |
Emirates |
| EY |
Etihad Airways |
| FI |
Icelandair |
| FJ |
Air Pacific |
| GF |
Gulf Air |
| HA |
Hawaiian Airlines |
| HP |
America West Airlines |
| HU |
Hainan Airlines |
| IB |
Iberia |
| IT |
Kingfisher Airlines |
| JC |
JAL Express |
| JJ |
TAM |
| JL |
Japan Airlines |
| JM |
Air Jamaica |
| JO |
JALWays |
| KA |
Dragonair |
| KE |
Korean Airlines |
| KL |
KLM |
| KU |
Kuwait Airways |
| KX |
Cayman Airways |
| LA |
LAN Airlines |
LH |
Lufthansa |
| LO |
LOT Polish |
| LP |
LAN Peru |
| LR |
LACSA International Airlines |
| LX |
SWISS International Airlines |
| LY |
El Al |
| MA |
Malev Hungarian Airlines |
| MP |
Martin Air |
| ME |
Middle East Airlines |
| MH |
Malaysia Airlines |
| MU |
China Eastern Airlines |
| MX |
Mexicana |
| NH |
All Nippon Airways |
| NU |
Japan Transocean |
| NW |
Northwest |
| NZ |
Air New Zealand |
| OA |
Olympic Airlines |
| OS |
Austrian |
| OZ |
Asiana |
| PR |
Philippine Airlines |
| PU |
PLUNA |
| PZ |
TAM Mercosur |
| QF |
Qantas |
| QR |
Qatar Airways |
| RJ |
Royal Jordanian |
| R7 |
S7 (Russia) Airlines |
| SA |
South African Airways |
| SK |
Scandinavian Airlines |
| SN |
Brussels Airlines |
| SQ |
Singapore Airlines |
| SV |
Saudi Arabian Airlines |
| TA |
TACA International Airlines |
| TG |
Thai Airways |
| TK |
Turkish Airlines |
| TN |
Air Tahiti Nui |
| TP |
TAP Air Portugal |
| TZ |
ATA Airlines |
| UA |
United Airlines |
| UL |
SriLankan Airlines |
| UP |
Bahamasair |
| US |
US Airways |
| VN |
Vietnam Airlines |
| VS |
Virgin Atlantic |
| VV |
Aerosvit |
| VW |
Aeromar Mexico |
| XL |
LAN Ecuador |
| YV |
Mesa Airlines / go! |
| YX |
Midwest Airlines |
| |
Note: The above list is subject to change. Some agreements may
not be currently implemented in all GDSs. It is advisable to verify current agreements directly with
your GDS. |
|
|
|
Cancelling An Electronic Ticket PNR
|
Canceling a PNR does not void or cancel an electronic ticket. An electronic ticket may be voided directly in the GDS up until 11:59p.m. the business day after the ticket was issued. Travel agents have an additional day to reconcile the IAR, ensuring that all voids performed in the GDS were updated.
For more information see www.arccorp.com* and contact your GDS.
|
|
|
Changes To An Electronic Ticket
|
A change in the itinerary does not automatically update the electronic ticket record in Sabre. The electronic ticket record must always be updated through the exchange process. Please see your GDS for ticketing.
|
|
|
Electronic Ticket Record Retrieval
|
AA's electronic ticket records can be retrieved in AA's database for seven days after the last air segment is flown, or for open or unused tickets, 13 months after the last intended flight date. An error message ticketing record not found will appear after the allotted time expires. To review the various ways to retrieve an electronic ticket see your GDS for ticketing formats.
|
|
|
Electronic To Paper Or Paper To Electronic
|
Effective May 12, 2003, AA discontinued the ability for U.S. point of sale travel agencies to print an e-ticket to paper.
Note - International point of sale agencies have never been able to print e-tickets to paper.
If an electronic ticket is exchanged for a paper ticket, the current paper ticket fee will apply and should be collected on an MCO.
Paper tickets may be exchanged/reissued for a new electronic ticket per AA and tariff reissue policies and rules. Visit
Reissue Index
for AA's complete policy on exchanging/reissuing tickets.
Note - All fare rules and required add-collects apply to ticket exchange activity regardless of whether the original ticket was paper or electronic. The new ticket must follow all fare rules including advance ticketing requirements.
|
|
|
Refunds
|
Electronic refund is required per local settlement plan rules. For more information, see your GDS.
|
|
|
Voids
|
|
Electronic tickets may be voided directly in the GDS by 11:59 PM local time, but must be done prior to 11:59 PM Eastern Standard Time for IAR to process correctly. For more information, visit www.arccorp.com* and contact your GDS.
A maximum of one electronic ticket may be voided at a time. If multiple tickets must be voided, a separate void entry must be entered for each ticket.
|
|
|
Formats
|
For further information on formats or ticketing topics please contact your GDS.
|
|
|
Verifying AA Electronic Ticket Usage
|
Unused AA electronic tickets may be accessed for 13 months from the first date of intended usage. The information is accessible via your CRS with the ticket number and passenger name.
Please see your CRS help or format section for more information.
If the response is UTL (unable to locate), then there are no unused flight coupons for the ticket number being queried. Only electronic tickets with unused coupons will be displayed back for further handling.
As a reminder, most airline tickets are nonrefundable. However, after applying the
appropriate change fee, any remaining balance may be applied to the purchase of a new AA electronic ticket. Please review the tariffs governing the original ticket fare applicability.
|
|
|
Cancel Refund Or Void Exchange
|
American Airlines has offered cancel refund/void exchange functionality since 2003. The Void Exchange enhancement gives agents the ability to cancel / undo an electronic ticket that was issued as a result of an exchange transaction. Similarly, Cancel Refund lets a travel agent cancel / undo a refund processed in error. The cancel refund or void exchange request must be made by 11:59 PM on the same day it was issued. If completed properly, these transactions will re-open the old ticket in AA's database while automatically updating the agency’s ARC IAR report the next day.
Cancel refund/void exchange increases efficiency by eliminating the need for travel agencies to contact AA and ARC to revert funds and correct electronic ticket status.
For more information on these functions, agencies should contact their respective GDS.
|
|
|
Non-Refundalbe E-tickets to Refundable E-tickets
|
| Effective May 21, 2008, fare rules have been changed to allow a non-refundable fare ticket to be applied to the purchase of a refundable fare ticket. Therefore, it will no longer be necessary to add a rule waiver for this type of transaction for tickets issued on/after this date. Once the value of a non-refundable fare ticket has been applied to the purchase of a refundable fare ticket, only the original non-refundable amount remains non-refundable and the agency must include the original non-refundable amount in the endorsement box(see example below). This applies to both wholly unused and/or partially used non-refundable fares. If there is a residual between the original non-refundable fare and the new ticket, the agency may take the ASC fee from the residual and issue an MCO for the remainder. This policy applies for tickets issued on/after May 21, 2008. A Sales Support authorized waiver is still required for tickets issued prior to May 21.
Example of the VCR/ETR-
_____________________________________________________________
0011234567890 NAME-PASSENGER/FIRSTNAME
TTL NBR OF CPNS- 1 DATE OF ISSUE-0000000 PNR-XXXXXX 0000000
FF NBR-AA XXXXXX
CC-AXXXXXXXXXXXXXXXX
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 0123 Y 01OCT DFWORD 655A OK Y26D OK
FARE USD 890.23 TAX 66.77US TAX 3.50ZP TAX 77.27XT
TOTAL USD 967.50
FARE CALC NYC AA DTT175.86VR3YN/09XAGX AA
DFW AA CHI Q79.07 811.16Y26D 890.23 END ZPDFW XFDFW4.5
FORM OF PAYMENT
FOP-XXXXXXXXXXXXXXXXX EXP-XXXX APPROVAL CODE-XXXXXX
DATE OF ISSUE-00000000 ISSUED AT-XXX XXXX XXX ¥
ARC/IATA NBR-XXXXXXX
EXCH-0012181111111/12
EXCH- FOP-EFCC AXXXXXXXXXXXXXXXX
ORIG TICKET NBR-0012181111111 DATE/PLACE OF ISSUE-0000000/XXX
ENDORSEMENTS/RESTRICTIONS-
NONREF $300.00/CXL BY FLT TIME OR NOVALUE
IT-XXXXXX
REMARKS-
ENTER VCR*CALL TO DISPLAY COUPON DETAILS
_____________________________________________________________
|
|
*By following this link you will be taken to a partner or information site. Use the back button on your browser or the AA.com button to return.
Updated September 3, 2008
|
Information contained on this web site is
subject to change at any time without notice. American Airlines shall not be
liable for any consequences resulting from your reliance on the information.
|
|
|
Reservations
