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News Archives - September 2004 |
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Welcome to the American Airlines web pages for travel agents.
This is the News Archive page for the month of September 2004. Please use
the links below to navigate to the topic of your choice, and
the links on the right to return to the Homepage, or to
navigate to other areas of the website.
Thank you for your continued support.
September 2004
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02 September: Storm Policy
For all information on procedures to follow for
passengers affected by storms (tropical or snow)
please go to Storm Policy. Thank you.
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AAdvantage promotions
For up-to-date information on all new and current
promotions being offered by American Airlines
AAdvantage programme, (e.g. Bonus miles or double
miles promotions), please go to our website:
www.aa.com and click on "offers"
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Base Commission change for Switzerland POS
Effective Jan 01, 2005, AA will no longer pay an
IATA base commission on tickets issued in
Switzerland. For all information on commission rates, please click on Commissions. Thank you.
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Urgent - LON sales department
Attention all Travel Agents:
Please note the phone lines for our American Airlines
sales department are down for the day.
For any questions please contact us tomorrow or
contact our AA reservations department.
We apologise for any inconvenience caused by this.
Many thanks for your attention.
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03 September: Hurricane Frances
For up-to-date information on flights status/
cancellations/delays due to the hurricane, please
go to www.aa.com for all information. Thank you.
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03 September: Fee for tickets purchased in the U.S.
Effective Monday, Sept. 6, 2004, American Airlines
will implement a $5.00 service fee for tickets
purchased through its U.S. reservations offices.
In addition, tickets purchased at airport
locations in the U.S. will include a $10.00
service fee. The non-refundable fee will apply
per ticket, whether it is one-way or roundtrip,
and also will apply to tickets redeemed as
AAdvantage program awards. The service fees will
be waived for AAdvantage Executive Platinum
members and AAirpass customers.(The fee does not
apply to travel agents).
These steps are necessary to ensure that we can
compete effectively in a marketplace where
charging fees for personalized, value-added
services is becoming a common practice. Low-cost
carriers often charge a fee on tickets issued
with the help of their reservations centre or
airport staff.
This fee does not apply to traditional travel
agencies and online travel sites who charge their
own fees for services they provide.
In addition, this fee will not apply to:
- Tickets that are being reissued
- AAdvantage Executive Platinum members -
when the member is traveling. The fee will
not apply to either revenue or award
travel. The fee will not apply to any
passenger in the same PNR as the Executive
Platinum member.
- AAdvantage award tickets issued within 21
days where an award ticketing fee already
applies
- Military fares
- Bereavement fares
- PTAs
- AAirpass transactions
- Tickets issued anywhere outside the U.S.
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03 September: Voucher acceptance - Switzerland
Travel agents in Switzerland (only) please see
the Swiss Home Page for an update to the policy on vouchers
- acceptance and issuance. Thank you for your
attention.
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06 September: Pets to Japan - reminder
Due to USDA (United States Dept of Agriculture) restrictions, an animal must be offered
water every 12 hours and because the flying time
on most American Airlines (AA) nonstop flights to
Japan exceeds 12 hours, passengers checking a pet
must be booked on a flight connecting in SJC or
LAX to provide sufficient time for proper care of
the pet at the connecting point. Checked pets are
not accepted from the non-west coast gateways to
Tokyo. Thank you for your attention.
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08 September: Oneworld airlines offer the world and bonus miles
American and its oneworld partners are offering
AAdvantage members 15,000 bonus miles to encourage
them to sample more of oneworld's unrivaled
international network and award-winning service.
To qualify for the bonus, just purchase tickets in
First, Business or full-fare Economy, and fly on
American and at least two other oneworld member
airlines between Oct. 1 and Nov. 30, 2004. The
other oneworld members are Aer Lingus, British
Airways, Cathay Pacific, Finnair, Iberia, LAN and
Qantas. Customers must register for the bonus
(before flying) online at www.aa.com and click on "offers",
using the promotion code OW5YR
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13 September: Reminder, service animals to Great Britain
Pet acceptance to Great Britain on American
Airlines as follows:
- All pets (including service animals) are not
accepted either in the cabin or as checked luggage
when travelling into Great Britain. Pets may
only be carried into Great Britain as manifested
cargo.
Pet acceptance from Great Britain as follows:
- Pets are accepted (as checked baggage only)
on American Airlines when departing the U.K.
Exception: service animals only are accepted
in the cabin on flights departing Britain.
Reminder: Effective Oct 1, 2004, a new
regulation governs the import of cats and dogs
into and through the European Union. Cats and
dogs will be required to have a tatoo or implanted
microchip that matches the identification number
on their vaccination card. Pets without a tattoo
or microchip will not be allowed to enter the
european union. For all information on pet
acceptance, policy & procedures, please go to our Pet pages
Thank you for your attention.
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27 September: Base commission change for BE/LUX POS
Effective 01 Apr, 2005, the base commission rate
for agents in Belgium and Luxembourg will change
to 0 percent commission. Please click on Commissions for full details about commission rates. Thank you.
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Movie selections October 2004
Click on Movies to discover AA's selection of inflight movies in October. Thank you.
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30 September: Important reminder: US-VISIT programme begins
Effective 30 Sept 2004, visitors travelling to the
U.S. under the Visa Waiver Programme (VWP) will be
subject to US-VISIT. This means that these
nationals will be photgraphed and fingerprinted
upon arrival into the U.S. from this date. For more
details about required travel documents, please
click on Travel Documents. Thank you for your attention.
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Information contained on this website is subject to change any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
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