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Onboard Technology |
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Coming Soon -
American Airlines has completed the first aircraft installation of the Aircell® Internet broadband connectivity solution. This will be available to you in the near future. Learn more.
Inflight Entertainment Options
We are pleased to offer additional Inflight entertainment options on more American Airlines flights.
Learn more about personal entertainment players.
Powerports
Your seat may be equipped with a DC power outlet. American uses a "cigarette lighter"
style outlet delivering 15 volts of direct current. On most aircraft*, a power
outlet is available at each seat in First and Business class, as well as selected
rows in the Coach cabin. Outlets may be used to operate laptop computers, CD/DVD
players, charging cell phone and other devices with a maximum 75-watt capacity.
Outlets are located on your seat console, or mounted to the seat frame below your
seat cushion. Look for the "lightning bolt" symbol on the overhead bin rows containing
powerport-equipped seats. For detailed powerport locations by aircraft type, visit
the Our Planes section
on AA.com. This information can also be found in the AA Timetable.
DC auto/air power adapter cords can be purchased at most electronics stores or
through power cord manufacturers. Keep in mind that power adapter cords are device
(laptop or DVD) and model specific. Splitter or Y adaptor cords may not be used.
Only one device is allowed per outlet.
To operate: Plug your adapter cord into the computer first, then lift the outlet
cover and plug your cord into the outlet.
System power is available when the green light on the outlet is illuminated.
*Powerports are offered on all Boeing 777, 767, 737,
Boeing MD80 and Airbus 300 aircraft. Most Boeing 757 aircraft offer powerports.
Use of powerports is permitted only when the aircraft is above 10,000 feet in
altitude and the flight attendant announces that personal electronic devices are
allowed. The use of powerports is at your own risk. American is not responsible
for loss of data or damage to personal hardware or software.
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Cell Phone Policy
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We know how important it is for you to keep in touch with family, friends and business associates while traveling, so we're pleased to be the first airline to offer increased "talk time" on the ground. On all departing flights worldwide, you may use your cell phone, laptop computer, two-way pager and PDA until the aircraft door is closed. Upon arrival on most fleet types* with American Airlines, American Eagle and AmericanConnection, you may use your cell phone during taxi-in as signaled by a flight attendant announcement. Use of cell phones is not allowed during flight per Federal Communication Commission rules.
*The new arrival policy applies to flights arriving in the United States, the U.S. Virgin Islands and Puerto Rico. This policy is not available on American Eagle turboprops. |
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Inflight Satellite Phones
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Turn flight time into quality time by arranging meetings, calling your broker or calling home. Worldwide satellite communications are available on American Airlines' Boeing 777 and Boeing 767 aircraft almost anytime while flying over North America and worldwide.
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Onboard Dialing Instructions
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Instructions and rates are provided on board our aircraft; however, we encourage you to print this information for your reference.
When placing a call, put phone to ear and listen for instructions. Recorded instructions will prompt you to dial "1" to place a call or "2" to select a language.
To Place a Call:
Slide your credit card through the side of the phone and then dial 00 + country code + area or city code + number followed by the # key. For example:
To reach New York City dial 00 + 1 + 212 + 555-1234 + #
To reach London dial 00 + 44 + 20 + 7123-4567 + #
All calls must be dialed internationally - when calling the United States dial 00 and the country code 1 prior to the area code. Incoming calls, fax and data transmission are not available
A flashing yellow light indicates you're waiting for a line. A flashing green light and double beep indicates your call is being processed. Press NEW to place another call or press END to hang up.
In the event of any problem in making a call, American Airlines and Vizada's liability is limited to the cost of the call.
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Country Codes
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Here is a convenient list of
Country Codes for your dialing convenience. Print a copy to take onboard with you.
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Service and Rates
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Rates for satellite calls are $5.00 to connect and $10.00 per minute. Billing begins when a call is answered. Partial minutes are rounded up and billed as a full minute.
Major credit cards accepted by the service provider, Vizada, are VISA, MasterCard, American Express, Diners Club, JCB Cards and Discover. No calling cards are currently accepted.
For customer service regarding dialing assistance from the aircraft dial 12#. This will connect you to Vizada Customer Care RVA (recorded voice announcement). You will not be charged for this call.
You can also address questions about our satellite communication service to:
Vizada Customer Care
1101 Wootton Parkway, 10th Floor
Rockville, Maryland 20852 USA
+1-301-838-7700 (worldwide)
1-800-685-7898 (US toll free)
Fax: 1-301-838-7701
Email: customercare.us@vizada.com
Web site: https://www.vizada.com, select the "Contact Us" tab followed by the "Customer Support" option.
This information can also be found in the Information pages at the back of American Way magazine located in the seat back pocket onboard.
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How the Satellite Network Operates
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Today's advanced satellite technology has opened up a world of opportunity for airline customers to stay in touch with virtually anyone around the globe. With a system of geosynchronous satellites strategically placed above the earth, the Telenor system communicates with satellite communication equipped aircraft almost anywhere the aircraft happens to be. Your call is sent to an Inmarsat satellite, transmitted to ground stations, and then routed to any phone in the world.
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Electronic Equipment/Personal Devices
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All portable electronic devices must remain off and properly stowed during taxi, takeoff, approach and landing until the plane is at the gate and the seat belt sign is off. Cell phones may be used on certain aircraft after landing in the U.S., the U.S. Virgin Islands, and Puerto Rico, once authorized by a flight attendant. Your flight attendant will tell you when you may use approved portable electronic devices in-flight. Devices with transmitting capabilities may only be used if the transmit capability is turned off and can be verified by a flight attendant (example: combination cell phone/PDA devices or laptop computers with wireless capabilities). During flight, never use cell phones (to make or receive calls), two-way pagers, radios, TV sets, remote controls (example: DVD, CD, game, or toy remote controls), a cordless computer mouse, commercial TV cameras, or Global Positioning Systems. Radio transmission using personal communications devices (example: walkie-talkies, two-way pagers, or wireless headphones) is prohibited, as it may interfere with the aircraft's communications and navigation systems. Devices that could cause damage to equipment or that may diminish the design, function, or capability of the aircraft are prohibited. You may use audio and video devices only with a headset. Use of still and video cameras, film or digital, is permitted only for recording personal events. Photography or video recording of airline personnel, equipment, or procedures is strictly prohibited.*
Note: Hearing aids, cochlear implants, heart pacemakers, or approved medical devices such as ventilators and respirators are accepted during all phases of flight.
*The electronic device policy may vary on American Eagle and AmericanConnection. Please see a flight attendant for specifics.
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Reservations
