Community

Progress

American Airlines Supports The Communities We Serve.

At American, we're in the business of making connections. Every day we help to bridge cultures, continents and communities — and every day, we do it 3,300 times. After 85 years in the airline industry, we understand how small and interconnected the world really is, and we see the need to act as stewards of the people, places and communities we touch.

Given the size of our business and the extent of our network — both domestically and internationally through the oneworld® alliance — we realize that our company's presence and economic impacts are felt on a global scale.

With this global presence in mind, we are committed to bringing our company values with us wherever we go, and are always striving to attain the highest levels of responsible citizenship. Acting on this pledge is absolutely vital for our business to grow sustainably and maintain the respect of our stakeholders, worldwide.

In 2011, despite global economic turbulence, we maintained commitments to our employees, our charity partners and our many host communities. As we move through restructuring and restore American to industry leadership, profitability and growth, we will make every possible effort to minimize adverse impacts upon these, our most essential stakeholder groups.

Highlights from our community engagement initiatives in 2011 include:

Our Economic Impacts

  • American and American Eagle's economic impact in the United States and internationally was greater than $130 billion and our total worldwide job impact was 983,700 jobs
  • American continues to invest in airport infrastructure improvements across its operations
  • In 2011, American completed the construction of an Admirals Club® lounge in the San Francisco International Airport which is anticipated to receive the prestigious LEED Silver certification under the U.S. Green Building Council's Leadership in Energy and Environmental Design

Progress In Global Giving

  • AAdvantage® customers' continued generosity has strengthened American's relationships with a number of large charity partners
  • American Airlines is now in its fourth year as a Lifetime Partner with Susan G. Komen for the Cure® — making good on a pledge to donate $1 million a year for a total of eight years in support of the foundation
  • Employee-led charities, both large and small, are on the rise at American
  • American has expanded the scope of its charitable efforts through a strengthened relationship with the American Red Cross

Workforce Giving And Engagement

  • American Airlines employees made nearly $1 million in charitable donations in 2011, while logging more than 41,000 hours of volunteer work

Engaging Our Customers

  • Customer response to American's fundraising initiatives has been outstanding, with more than $7.3 million in cash and AAdvantage miles donated in 2011