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At American, safety is everyone's responsibility. Safe working conditions don't simply come about in response to top-down directives, nor is one-time training sufficient to embed awareness and habit. Rather, safety arises out of the consistent and continual application of collective safety values and priorities that have been put in place throughout our organization.
To maximize the safety of our work environments, we've established extensive training and education programs, as well as robust safety management processes. When accidents do occur, we consider ourselves equally prepared to respond appropriately and pinpoint root causes and accountability.
We regret that one fatality did occur in 2011 when one of our ramp operators failed to properly engage a safety device, and was fatally injured by a piece of heavy machinery. We deeply regret this incident, and feel that its occurrence underscores the need for all employees at American to more closely adhere to our safety procedures and training guidance. As a result of this tragic event, we completed a pre-cautionary self-audit, sent an Injury Alert and Safety Advisory to all stations and developed a backup safety device to make non-compliance more difficult.
Established in 2004, Partnership for Safety (PFS) is our flagship employee safety management system. PFS has been implemented at all of our U.S. and Canadian airports, as well as at London Heathrow. PFS is built upon four key principles:
This year, Partnership for Safety was reengineered to deepen our collaborative relationship with OSHA, and to refresh training opportunities for our employees. The results of this effort have been impressive:
|AA Injury Rate (Total recordable cases per 200,000 man hours)||7.1||7.9||7.8|
|Eagle Injury Rate||5.1||5.6||5.1|
|AA Lost Day Rate||4.5||5.2||4.9|
|Eagle Lost Day Rate||2.6||2.2||na|
At American Eagle, the approach to ensuring safety is highly training-oriented. Safety Starts with Me (SSM) was developed in 2008 with the goal of drawing a larger percentage of Eagle employees — from management to front line crewmembers — into safety training sessions. Since the program's inception, Eagle's injury and lost time rates have dropped more than 13 percent. While Eagle's current injury rates represent an improvement over 2010, they fall slightly short of the target rates set for 2011. Nonetheless, having successfully extended computerized safety training programs to all of Eagle's front line managers in 2011, and manager-led lifting-injury-prevention training for Field Service, we feel confident that we'll soon be back on track to reach SSM safety targets.
PFS Objectives In 2010
PFS Progress In 2011
More than 166,000 American Airlines employees and employee family members have access to a comprehensive suite of health services and wellness information through our Healthmatters directive. The program provides support, resources and information to help employees better understand important health issues and maintain high levels of health and wellness. Healthmatters is supported by a staff of nurses, dieticians and lifestyle coaches — our Health Advocate Team — available to provide support and case management for a range of health issues including:
A Healthmatters Health Advocate personal nurse is available by telephone to assist with over 40 conditions, and Lifestyle coaching supports behavior change in areas such as tobacco use, weight management and controlling stress.
The Healthmatters program also encompasses a number of health campaigns, online health resources and health advocate groups such as our volunteer Wellness Champs. Employees who regularly participate in wellness and preventative health activities through Healthmatters may also be eligible for reductions in their insurance premiums.
For more information, visit Healthmatters online.
American Eagle's HealthConnect program provides similar services, advocating for employees' proactive use of available health risk assessment tools, annual physicals, and lifestyle and disease management services. A rewards program exists for American Eagle employees who actively participate in these preventive health measures.