Employees

Safety First — Always

At American, safety is everyone's responsibility. Safe working conditions don't simply come about in response to top-down directives, nor is one-time training sufficient to embed awareness and habit. Rather, safety arises out of the consistent and continual application of collective safety values and priorities that have been put in place throughout our organization.

To maximize the safety of our work environments, we've established extensive training and education programs, as well as robust safety management processes. When accidents do occur, we consider ourselves equally prepared to respond appropriately and pinpoint root causes and accountability.

We regret that one fatality did occur in 2011 when one of our ramp operators failed to properly engage a safety device, and was fatally injured by a piece of heavy machinery. We deeply regret this incident, and feel that its occurrence underscores the need for all employees at American to more closely adhere to our safety procedures and training guidance. As a result of this tragic event, we completed a pre-cautionary self-audit, sent an Injury Alert and Safety Advisory to all stations and developed a backup safety device to make non-compliance more difficult.

Partnership for Safety

Established in 2004, Partnership for Safety (PFS) is our flagship employee safety management system. PFS has been implemented at all of our U.S. and Canadian airports, as well as at London Heathrow. PFS is built upon four key principles:

• Senior management's visible commitment to safety
• Employees at every American Airlines location, at every level, taking responsibility for their own safety and the safety of others
• Investigating injuries to find the root cause and using these findings to prevent recurrence
• Improving the existing safety infrastructure of our organization

This year, Partnership for Safety was reengineered to deepen our collaborative relationship with OSHA, and to refresh training opportunities for our employees. The results of this effort have been impressive:

Safety Data	2011	2010	2009
AA Injury Rate (Total recordable cases per 200,000 man hours)	7.1	7.9	7.8
Eagle Injury Rate	5.1	5.6	5.1
AA Lost Day Rate	4.5	5.2	4.9
Eagle Lost Day Rate	2.6	2.2	na
Fatalities	1	0	0

Safety Starts With Me

At American Eagle, the approach to ensuring safety is highly training-oriented. Safety Starts with Me (SSM) was developed in 2008 with the goal of drawing a larger percentage of Eagle employees — from management to front line crewmembers — into safety training sessions. Since the program's inception, Eagle's injury and lost time rates have dropped more than 13 percent. While Eagle's current injury rates represent an improvement over 2010, they fall slightly short of the target rates set for 2011. Nonetheless, having successfully extended computerized safety training programs to all of Eagle's front line managers in 2011, and manager-led lifting-injury-prevention training for Field Service, we feel confident that we'll soon be back on track to reach SSM safety targets.

Occupational Safety And Health Goals And Objectives For 2011

PFS Objectives In 2010

• Focus on safety communication, employee engagement, training and business processes.
• Identify and mitigate hazards via Job Hazard Analysis (JHA).

PFS Progress In 2011

• An improved injury review team has been developed and applied system-wide. Weekly safety calls are made between safety specialists and the management representative at an airport or facility to investigate the types and causes of any injuries that may have occurred. Part of this review process seeks to determine accountability for injuries in order to develop preventive measures in the future.
• A baseline injury review procedure has been developed to help standardize our approach to safety management. Following the sequence People Process Performance, we are better able to establish accountability for safety oversight, understand safety processes in place, and ultimately improve performance in areas needing attention.

PFS Objectives For 2012

• PFS refresher training will be extended to 100 percent of front line managers, with Web-based training for all employees.
• Having already begun the process of harmonizing safety data collection between American and American Eagle, our goal is to launch a comprehensive data collection tool in 2012.
• American and American Eagle will seek to further embed our systems related to safety accountability. In 2012, we are aiming for a corporate injury rate reduction of 5 percent from the previous year.
• A Job Hazard Analysis study will be launched at American's maintenance facility in Tulsa, Oklahoma.
• We aim to conduct 26 OSHA oversight audits, receive no OSHA re-citations and achieve removal from the OSHA high-hazard list.

Promoting Health And Wellness Every Day

More than 166,000 American Airlines employees and employee family members have access to a comprehensive suite of health services and wellness information through our Healthmatters directive. The program provides support, resources and information to help employees better understand important health issues and maintain high levels of health and wellness. Healthmatters is supported by a staff of nurses, dieticians and lifestyle coaches — our Health Advocate Team — available to provide support and case management for a range of health issues including:

• Preventive health
• Chronic diseases
• Maternity management
• Lifestyle and behavioral issues
• Mental health
• Substance abuse
• Onsite ergonomic and health assessment

A Healthmatters Health Advocate personal nurse is available by telephone to assist with over 40 conditions, and Lifestyle coaching supports behavior change in areas such as tobacco use, weight management and controlling stress.

The Healthmatters program also encompasses a number of health campaigns, online health resources and health advocate groups such as our volunteer Wellness Champs. Employees who regularly participate in wellness and preventative health activities through Healthmatters may also be eligible for reductions in their insurance premiums.

For more information, visit Healthmatters online.

American Eagle's HealthConnect program provides similar services, advocating for employees' proactive use of available health risk assessment tools, annual physicals, and lifestyle and disease management services. A rewards program exists for American Eagle employees who actively participate in these preventive health measures.