Corporate Responsibility - Responsibility Comes First

With 87,000 full-time and part-time employees worldwide, we understand that our responsibility as a global citizen begins with our people and extends to communities around the world. Our sustained investment in responsible business practices takes many forms—from ethical governance to our commitment to diversity and inclusion, to our focus on safety, the environment, and giving back to our communities. We continuously strive to make a positive impact in the lives of our customers, employees, shareholders, and in the communities and environments where we live, work, and play.

CEO letter

We have a responsibility to drive the best possible outcomes for all our stakeholders. Our CEO, Gerard Arpey, describes how the actions we are taking within the context of our strategic framework, Flight Plan 2020, not only position us for financial success, but also help us deliver positive environmental, social, and economic change. Read the full letter here.

Executive Summary

The 2010 Executive Summary includes highlights of our corporate responsibility performance and information about key initiatives.

2010 Highlights

We track our progress and share our achievements and goals with stakeholders.
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Customers

We seek to earn customer loyalty by consistently meeting and exceeding our customers' expectations.
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Employees

We strive to make our company a good place for good people to work by devoting ourselves to creating and maintaining a safe, inclusive, and respectful work environment.
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