Going for great

Empowering employees to perform & making $2 billion in investments

Our employees are focused on making American the #1 airline travelers want to fly, people want to work for and investors want to put their money in.

We’re empowering our employees to perform at their peak, and they’re giving customers the best travel experience possible. We’re also putting the finishing touches on our integration with US Airways and helping to restore our key goal of restoring American Airlines as the greatest airline in the world in the eyes of our customers. To meet this goal, we’re investing more than $2 billion to give our customers a world-class travel experience.

Going for great

What we've accomplished

Just one year after closing our merger, customers are already enjoying a few of the many benefits:

Where we're headed

Throughout 2015, customers will encounter even more of the benefits of our new airline and integration:


Perfecting our customers' experience

To become the greatest airline in the world, the new American cannot just be a bigger airline – it has to be the best at consistently delivering what we promise. Our goal is to take our customers wherever they want to go, whenever they want, as easily and enjoyably as possible. We’re working to improve every aspect of our customers' experience.

  • Boosting productivity

    As we continue to modernize our fleet, our customers will have access to better entertainment and data services on more flights than ever before.

    Power ports

    Wi-Fi

    Entertainment

    Portable electronics in flight

  • Improving on-the-go customer service

    We're improving our customer service by equipping our agents, crew and attendants with wireless devices.

Connecting with our customers

Our social media customer experience representatives have the know-how to research connecting flights, advise customers on the status of flights and sometimes rebook – they were voted "Best Customer Service on Social Media" by Wharton School in 2013.

Having eyes on the stream of social media provides valuable, immediate insight into what customers are saying, giving our teams the ability to respond quickly to customers’ concerns.

Admirals Club

75th anniversary of The Admirals Club in New York

The industry's first VIP lounge

In 2014, American Airlines celebrated the 75th anniversary of the industry’s first VIP lounge, the Admirals Club lounge in New York, which forever changed the air travel experience. In 2015, we’re redesigning our global network of lounges for 21st-century tastes.

Along with refining the facilities, we’re expanding and updating our menu to include seasonal, regional and healthy fare as well as our offerings of wine and cocktails.

AAdvantage

The AAdvantage program – the most rewarding program

With American Airlines, US Airways and our oneworld alliance partners, customers can redeem miles for travel to nearly 1,000 destinations worldwide.

In 2014, for the third consecutive year, the AAdvantage program won Program of the Year and Best Elite Program at the 26th Annual Freddie Awards. These awards, for achievements in the travel loyalty industry, are based entirely on member votes.

In-flight magazines

Merging seatback magazines

This year, the award-winning American Way magazine will be tucked into the seatbacks of all American Airlines and US Airways flights, including those flown by our wholly owned regionals.

In March 2015, Celebrated Living, American's quarterly magazine for premium cabins, will make its first appearance across the fleet. And in June 2015, Nexos, American's bimonthly Spanish and Portuguese magazine for customers flying to Latin America and Spain, will be on all American and US Airways flights.

FIFA

Celebrating the World Cup with our customers

When our customers have a great experience, so do our employees

When our customers have a great experience getting to where they’re going our employees are proud to share in their excitement of travel.

Serving nine of the 12 Brazilian destinations that hosted the 2014 FIFA World CupTM events, American was in the middle of the festivities. For the occasion, we added 11 flights a week to the 120 flights we usually offer to Brazil from five major U.S. cities.

Our MIA employees added to the buzz, wearing referee shirts and waving signs announcing boarding flights so fans watching games in the terminal area wouldn’t miss their departures.


Smoothing connections

American Airlines Group is the holding company for American Airlines and US Airways. At the end of 2014, the airlines operated an average of nearly 6,700 flights daily to nearly 350 destinations in more than 50 countries from hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C.

Fifteen airlines make oneworld

American Airlines was one of four founding members of the global oneworld alliance, which now includes 15 of the world’s highest-quality and most respected airlines. In 2014, US Airways, as part of American, joined the alliance, along with SriLankan Airlines and Brazil’s TAM Airlines. oneworld now serves 994 destinations with 14,011 daily flights to 152 countries.

Codeshare partners further ease connections

Codeshares give customers access to additional travel options on American to destinations beyond our current network. In 2014, American announced new or expanded codeshare agreements with several select carriers:


Delivering for shipping customers

Focused on providing great service to our shipping customers

Every day, shipping customers entrust us with unique and valuable shipments, from rally cars and semiconductors to fresh flowers and priceless artwork. American Airlines Cargo is proud to be a leader in the industry by providing our customers with one of the largest networks for shipping items. In 2014, our Cargo services generated $875 million in revenue, a 6% increase from 2013.

In 2014, American Airlines Cargo and US Airways Cargo combined their 154 facilities and harmonized their products, culminating in Cargo being the first operations division to be fully integrated. Now officially merged, all cargo travels under a single waybill.

As our capacity to move our customers’ cargo grows, so too does our ability to track and ensure its safety. From takeoff to landing, our FlightSafe service, using GPS and wireless sensor technology, can pinpoint the location and condition of shipments. We also maintain partnerships with numerous trucking services, extending our network and offering customers more options for shipping their cargo.

Cargo named "Best in Americas" for 7th year in a row

In 2014, American was named the Best Cargo Airline of the Americas for the seventh consecutive year by Air Cargo News, a leading air cargo industry publication. More than 25,000 supply-chain professionals decide each year’s winner, and it is considered one of the most important honors in the industry.