Overview
Booking Inventories For 500 Mile Upgrades
Companion Upgrade (For Executive Platinum, Platinum And Gold Members Only)
Overview
500 Mile upgrades may be used to upgrade a paid Coach fare for travel within and between the 50 United States, Bermuda, Canada, the Caribbean, Central America and Mexico.
AAdvantage members may request an upgrade at the time their reservation is made via travel agencies, any AA Reservations office, Travel Center, AA.com or Airport Ticket Counter up to 330 days prior to departure.
AA's Electronic Upgrade System will automatically attempt to confirm the customer's upgrade request based upon the AAdvantage member's status and upgrade window listed below.
| Member Status |
Window |
| AAdvantage® Executive Platinum/Emerald |
100 Hours |
| AAdvantage® Platinum/Sapphire |
72 Hours |
| AAdvantage® Gold/AAirpass®/Ruby |
24 Hours |
| Regular (Traveling on Y/B fare tickets only) |
24 Hours |
Booking Inventories For 500 Mile Upgrades
Upgrade inventories (X and R) will appear in availability for domestic markets (US50, Bermuda, Canada, Caribbean, Central America and Mexico) beginning at 24 hours, and up to 3 hours, before departure. Travel agents who wish to request a customer upgrade using 500-mile upgrades prior to the 24-hour window should use current GDS formats supported today. Upgrade requests will be processed by the automated Electronic Upgrade System based on the member’s status, upgrade window, request date/time and seat availability.
Flights with two classes of service - X inventory
Flights with three classes of service - R inventory
Some First Class and Business Blass seats are reserved until shortly before flight time so that you and AA can sell these seats to Full-Fare First class and Business Class passengers. All reserved seats that are not sold are made available to AAdvantage members at the airport.
If the inventory is not available within the appropriate window, an electronic upgrade request can still be submitted. When a seat becomes available, it will be assigned in priority order as listed above.
Effective March 3, 2008, if the customer's upgrade request can not be confirmed as of the time of check-in, they will automatically be given an option to be added to the Airport Upgrade Standby List while checking in on AA.com, at the airport Self-Service machine or with an airport agent. Please remind your customers that they must have the appropriate number of 500-mile upgrades in their account to be added to the Airport Upgrade Standby list. Customers will be prioritized on the airport standby list based on their elite status level (AAdvantage Executive Platinum members first, followed by AAdvantage Platinum members, then AAdvantage Gold members) and the date and time associated with their initial upgrade request.
Companion Upgrade (For Executive Platinum, Platinum And Gold Members Only)
- If the eligible member and companion are in the same PNR, both passengers can be confirmed in an upgrade inventory.
- If there are more than two passengers in a PNR, the upgrade inventory will not be confirmed. In order to confirm the upgrade inventory, the PNR must be split to include only the eligible member and companion.
- If there is no eligible Platinum or Gold member in the PNR, American will send a message indicating ineligibility.
For formats, please contact your GDS/CRS.
