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Agency - Earned/Free Travel |
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Eligibility
U.S. travel agents must have a valid International Airlines Travel Agent Network (IATAN) card where currently employed. Agents located in Canada are required to provide a valid ACTA card or current eligibility list.
Travel is valid only on AA, American Eagle®, and AmericanConnection® flights. Travel is not valid on flights operated under a codeshare agreement with any other carrier.
Stopovers/Open Jaws
One stopover is allowed for an additional $100 USD fee. Open Jaws are allowed.
Booking Procedures
The booking window for agency-earned travel is 180 days. The Ticket Redemption Center is not authorized to book any itinerary segments beyond this window.
Earned/free inventory is capacity controlled. To confirm availability, the inventory can be viewed via direct access by adding the booking code to your standard city pair availability entry.
| Cabin/Class of Service |
Inventory Code |
Fee |
| Coach/Main Cabin |
T |
$50 USD |
| Business Class |
U |
$75 USD |
| First Class |
Z |
$100 USD |
Once inventory availability has been established, the Travel Agent must call the AA Ticket Redemption Center (TRC) at 817-963-5522 to book and ticket their reservation. Bookings must be made at least 24 hours prior to departure. The Travel Agent must provide the Ticket Redemption Agent with the tracking and reference number located on the top of the award letter at the time of booking.
PNRs booked in T, U, and Z inventories must be ticketed 14 days after booking or 14 days prior to departure, whichever comes first. Any PNRs that have not been ticketed within 14 days will be automatically canceled. PNRs built within 14 days of departure date will be allowed a maximum time limit of 24 hours after booking, or until 5:00 p.m. (Central time) the day prior to departure, whichever comes first.
Travel Embargo
Currently, there are no Travel Embargo dates for earned/free travel.
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Ticketing
At the time of booking, AA Ticket Redemption agents will e-ticket all free travel itineraries on AA/AE using a credit card, in the name of the passenger or Corporate Card, as the form of payment for all processing fees. Late fees no longer apply.
Confirmation will be sent via fax or e-mail.
Changes After Ticketing
Once ticketed, all changes must be made by calling the Ticket Redemption Center.
If there is a change in routing once the ticket has been issued, a $100 USD fee will apply. This includes changes in connection points, nonstop to connections, connections to nonstop or co-terminal changes.
No fee will apply to date/time changes.
Award Letter Extensions
Ticket Redemption will not extend the validity of award letters.
Name Changes
All name changes need to be called into the Ticket Redemption Center. A $100 USD change fee will apply for all authorized name changes.
Pre-Reserved Seats And Boarding Passes
Pre-reserved seats can be assigned by AA. Premium seats cannot be unblocked. Boarding passes will be issued by AA at the airport on the day of departure.
Upgrades
Upgrades are not allowed.
Boarding Policies
Agency Free/Earned travel is positive space, is not removable for oversales and is eligible for denied boarding compensation.
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AAdvantage® Miles
AAdvantage frequent flyer miles will not be accrued and numbers should not be added to records after booking with ticket redemption.
Infants
On international flights (this does not include Puerto Rico), a child under two years must have a ticket issued by AA. Infants traveling with an adult on a earned/free ticket between the U.S./Canada and Central, South America, TransAtlantic or TransPacific will be charged 10% of the applicable full adult fare.
Appearance Requirements
- First/Business Class
Well groomed, neat, clean, traditional or casual business attire appropriate for professional
business office. Coats, jackets and ties not required. Womens hosiery is not required.
- Unacceptable Attire for First Class
Athletic footwear, bare midriff, beach clothing beach footwear, clothing with holes/ragged edges, clothing with offensive terminology/graphics, cut-off clothing, denim clothing of any kind and or any color, flip-flops, hiking/military style boots, leggings, jogging suits, micro-mini skirts, provocative/revealing clothing, sandals, sheer/see through clothing, shorts, skorts, split skirts above the knee, sweatshirts, tank tops, t-shirts, workout clothing.
- Coach Class
Well groomed, neat clean attire, conservative and in good taste.
- Unacceptable Attire for Coach Class
Bare midriff, beach clothing, beach footwear, clothing with holes/ragged edges, clothing with offensive terminology/graphics, cut-off clothing, flip-flops, leggings, micro-mini skirts, provocative/revealing clothing, sheer/see through clothing, shorts (may be worn in Coach by
children age six and under), sweatshirts, tank tops, shirts, workout clothing.
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Updated September 18, 2006 |
Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.
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