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Booking - Emergency Exit Row


Exit Seat Overview
Travel Agency And Other Airlines
Qualifications
Detailed Description
Customer Meets Exit Seat Criteria
Passenger With Pet

Exit Seat Overview

The following procedures were implemented to comply with new United States Federal Aviation regulations that relate to emergency exit seating. Please note advance boarding pass issuance is prohibited. Based on this criteria, American Airlines has adopted a policy whereby only those passengers who meet the following requirements will be permitted to pre-reserve seats in an emergency exit seat:

  • AAirpass®
  • AAdvantage® Executive Platinum / AAdvantage® Platinum / AAdvantage® Gold / ConciergeKeySM
  • Y / B inventory
  • British Airways (BA) Premier, Gold and Silver members who also meet criteria established by the government
  • Some exit row seats may be offered to customers as Preferred or Main Cabin Extra seats. Customers must meet exit seat criteria.
Travel Agency And Other Airlines

Travel agencies are required to pre-qualify their own clients before requesting an exit seat. American Airlines Reservations will reserve available exit seat and document the PNR as follows: TRAVEL AGENT QUALIFIED PASSENGER FOR EXIT SEATING.

Qualifications

Customers must be advised that government regulations prohibit seating passengers in designated exit seat, on any commercial flight, when they answer NO to the following question. "The government requires any passengers seated in the exit seat be 15 years of age or older, be willing to assist in an evacuation and have no physical impairments that would prohibit your assistance. Airport personnel will make the final determination. Do you meet this criteria?"

Detailed Description

When a detailed itemized description is warranted: The answer to number one must be "YES" and the answer to two through eight must be "NO" or they cannot have an exit seat.

"Since your seat assignment involves an exit seat, I must advise you that the government requires passengers who are seated in those seats, must verbally agree to comply with specific criteria. (Review questions.) Would you be able to comply or would you prefer another seat provided at check-in time at the airport?"
  1. Are you willing to assist on an evacuation?
  2. Are you under 15 years of age?
  3. Are you an adult traveling with a child under 15 years of age or another passenger who requires your care? NOTE: The passenger will not qualify, if these passenger types are seated anywhere on the aircraft.
  4. Do you lack mobility, strength and dexterity in both arms, both hands and/or both legs to: quickly reach the exit, remove any obstructions, manipulate the exit door and slide mechanisms or lift out a window exit door, exit the aircraft, or assist others in exiting?
  5. Do you lack visual capacity or require corrective aids beyond eyeglasses/contact lenses?
  6. Do you require assistance beyond a hearing aid to hear and understand verbal instructions?
  7. Are you limited in your ability to read and understand printed/graphic instructions related to exist, an aircraft evacuation or the ability to understand crew members commands?
  8. Do you have a condition that might prevent you or injure you while performing evacuation functions?
Customer Meets Exit Seat Criteria

Only when the passenger has agreed to comply with all items an emergency exit seat may be assigned, using the normal specific pre-reserved seat request entry and then document the PNR that the passenger is qualified. PNR Documentation: PASSENGER QUALIFIED FOR EXIT SEAT

Passenger With Pet

Passengers traveling with pet in cabin may not be seated in exit seat, even if they meet all other exit seat criteria.


 


Updated: October 2, 2013

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.