American Airlines Credit Card
Other Credit Cards
Approval codes can be obtained through the automated credit authorization system. However, when it is necessary to call for approval, the following number will apply:
AA Personal Cards
1-800-733-2655
(including Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands)
Hours of operation:
Monday - Saturday 7:00a.m.-3:00a.m.(ET)
Sunday 7:00a.m. - 1:00a.m. (ET)
American Airlines Barter Cards
All locations: 1-918-254-3461
Hours of operation:
Monday - Friday 7:30a.m.-4:00p.m.(CT)
Barter cards have account numbers beginning with 10018. Cards beginning with numbers 10018 will be restricted to all travel on American Airlines (no codeshare).
Billing inquiries, as well as reporting of lost/stolen cards and address changes may be done through the Customer Service department. Please advise the customer to contact Customer Service at 1-800-733-2654.
Travel agents are required to obtain credit card issuer authorizations on all credit card sales. Additionally, agents must ensure that the authorization code appears on the ticket.
MasterCard assesses merchants a $25 USD fee for any transaction that does not contain a valid authorization.
As a result, American Airlines will pass this fee on to travel agents, in the form of a debit memo, for each MasterCard transaction not containing a valid approval code. These fees can easily be avoided by obtaining a valid approval code for all credit card transactions in accordance with the guidelines set forth in section 8.2 of the Airlines Recording Corporation (ARC) Industry Agents Handbook.
Credit card authorizations should be obtained through your Computerized Reservation System (CRS)/Global Distribution System (GDS). For instructions on how to obtain the credit card authorization contact your CRS/GDS help desk.
Agents who do not have access to a CRS/GDS may obtain credit card authorizations by telephoning the appropriate credit card company authorization center.
