Schedule Change-Rule 240/80 or Schedule Irregularity for delayed flights/flights not canceled that qualify for a refund must be processed by American Airlines via the online refund request form.
Travel agents are never allowed to process a refund of a non-refundable ticket on a Rule 240/80 for any delayed or not canceled flights via their ARC/BSP. If customer requests a refund refer to the Revenue/'Published Fare online Refund Request Form section below.
Definitions:
Rule 240
Domestic tariff rules which state AA's obligations to our customers when their flights are changed or canceled as a result of Schedule Change(s)/ Irregularities.
- Rule 240 applies to travel wholly within the 50 U.S.., travel between the U.S. and Canada and travel between the U.S. and Puerto Rico /U.S. Virgin Islands.
- Rule 240 protects all ticketed customers including AAdvantage, AA codeshare and Travel Agents free/reduced rate.
- AAirpass® tickets should be handled in the same manner as revenue tickets and are considered ticketed at all times.
Rule 80
International tariff rules which state AA's obligations to our customers when their flights are changed or canceled as a result of Schedule Change(s)/Irregularities.
- Rule 80 applies to all international travel except travel between the U.S. and Canada and/or between the U.S. and Puerto Rico /U.S. Virgin Islands.
- Rule 80 protects all ticketed customers including AAdvantage, AA codeshare and Travel Agents free/reduced rate.
- AAirpass® tickets should be handled in the same manner as revenue tickets and are considered ticketed at all times.
SCHEDULE CHANGE
A planned change or cancellation of a flight which occurs prior to the day of departure, but can occur up to more than 72 hours before the scheduled departure. Examples - Change of flight times, change of flight numbers, reduction of service, discontinuation of all service in a market.
Reaccommodation or refunds do not apply when the schedule change only involves a change in the flight number.
Note: Travel Agents may receive multiple schedule change notices. It is not necessary to reissue tickets immediately after accepting the schedule change. Customer's tickets should match current flight information prior to departure for check-in.
Procedure:
Reissue for Schedule Change
AA uses an automated schedule change process up to 72 hours prior to departure. Through this automated process all schedule changes are sent to the booking source for notification. It is the responsibility of the booking source to notify the customer, acknowledge the schedule change and reissue the ticket.
NOTE: If the Schedule Change for a delayed flight is within 30 minutes prior to or after the original departure, the Travel Agents may not reaccommodate to an alternate flight, unless the schedule change results in a "misconnect".
| TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: | REBOOKING/TICKETING PROCEDURES | ENDORSEMENT BOX POLICY |
|---|
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American Airlines has a Schedule Change - AA Flights
Travel Agents may rebook new Itinerary for Customer
NOTE: If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight time or alternate date of travel.
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Travel Agents may rebook new itinerary:
- For the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
- May select an alternate flight wholly AA/AA* maintaining same inventory, origin/destination.
- May have or add an alternate connecting point to the destination on the original ticket.
- o I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines has a Schedule Change – AA Flights:
300-Mile Radius
300-mile radius option may be applied if the Schedule Change is a result of Discontinued Service without an alternate protection agreement. If there is a Protect agreement published, the 300-mile radius option is not allowed.
NOTE: If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight time or alternate date of travel.
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Travel Agents may rebook new itinerary:
- Itinerary must contain AA Space Only
- If there are no acceptable options to the customer's original ticketed destination/origin, may book AA space only to an alternate AA airport, within a 300-mile radius of the originally ticketed city within the same country
- The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time.
- Use lowest available inventory in the same cabin as ticketed
- If the customer has chosen an alternate AA airport, they may use that airport for their continuing or return journey. This change must be made at the time of original ticket reissue.
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines has a Schedule Change - AA Flights
Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:
Travel Agents may rebook new Itinerary for Customer
NOTE: If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight time or alternate date of travel
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Travel Agents may rebook new itinerary:
If unable to book for the same day due to the flight time of schedule change is not acceptable:
- May change to a day prior/after the original ticketed travel date for the same inventory, origination/destination, fare and fare basis as originally ticketed.
- If original inventory is not available and the flight change is 90 minutes or more or the flight changes from a non-stop to a connecting flight may book next lowest available inventory, same cabin, up to and including K inventory.
- If no AA flights are available and the flight change is 90 minutes or more or the flight changes from a non-stop to a connecting flight may select an alternate flight on AA* (AA Codeshare), if original inventory is not available may book next lowest available inventory, same cabin, up to and including K inventory, excludes W inventory for premium economy on AA*.
- May have or add an alternate connecting point to the destination on the original ticket.
- I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines has a Schedule Change - AA Flights
American Airlines has reaccommodated for a different date or different inventory and/or alternate origin/destination.
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Travel Agents may reissue reaccommodated itinerary as updated by American Airlines:
- As long as the new confirmed booking is not altered from what American has reaccommodated the Travel Agents may reissue the ticket.
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines has a Schedule Change on AA* (AA Codeshare)
American Airlines has reaccommodated and may include: change to dates, origin/destination, inventory and/or AA* (AA Codeshares) service.
Customer accepts new itinerary as updated by AA schedule change.
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Travel Agents may reissue reaccommodated itinerary as updated by American Airlines:
- If AA confirms the reaccommodation with an AA* (AA Codeshare) flight.
AA* (AA Codeshare) Service Example:
AA Rome/New York service became seasonal - Customer was booked on an AA flight from FCOJFK and is now accommodated on an AA* (AA Codeshare) flight.
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines has a Schedule Change on AA* (AA Codeshare)
American Airlines has reaccommodated on the same day.
Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:
NOTE: If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight time or alternate date of travel.
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Travel Agents may rebook as follows:
- May select an alternate flight wholly AA/AA* maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
- If original inventory is not available and the flight change is 90 minutes or more or the flight changes from a non-stop to a connecting flight may book next lowest available inventory, same cabin, up to and including K inventory, excludes W inventory for premium economy on AA*.
- May have or add an alternate connecting point to the destination on the original ticket.
- I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
Travel Agents are prohibited to book the prime carrier, may only book the AA* (AA Codeshare).
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines Schedule Change with Other Airlines
Itinerary includes Other Airline segment(s) 001 ticket stock:
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Travel Agents may rebook the AA segments to have a valid connection with the Other Airline flight segment:
- Book same inventory as originally ticketed. If original inventory is not available may book next lowest available inventory, same cabin, up to and including K inventory.
- May book AA segments only one day prior or after the original ticket departure date.
Other Airline flight(s) on Itinerary:
- No change(s) allowed to the date of travel as originally ticketed for the Other Airline flight segments.
- May book other airline prime flight only.
- No OA*(Codeshare) segments allowed.
- Must book same ticketed inventory, origin/destination, and fare basis as originally ticketed.
NOTE: When rebooking Other Airline segment, Travel Agents:
- May not book an alternate airline that does not appear on original ticket.
- Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire.
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines Schedule Change –Other Airline Ticket Stock
Itinerary involves AA Schedule Change(s) on (xxx) Other Airline ticket stock:
Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:
NOTE: If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight time or alternate date of travel.
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Travel Agents may rebook the AA segments only:
- May select an alternate flight wholly AA/AA* maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
- If original inventory is not available and the flight change is 90 minutes or more or the flight changes from a non-stop to a connecting flight may book next lowest available inventory, same cabin, up to and including K inventory, excludes W inventory for premium economy on AA*.
- May have or add an alternate connecting point to the destination on the original ticket.
- I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
May not change the Other Airline flight/time/or date.
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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American Airlines Schedule Change –Other Airline Ticket Stock
Itinerary involves AA Schedule Change(s) on (xxx) Other Airline ticket stock that caused an invalid connection.
NOTE: If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight time or alternate date of travel.
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Travel Agents may rebook the AA segments to have a valid connection with the Other Airline flight segment:
- Book same inventory as originally ticketed. If original inventory is not available may book next lowest available inventory, same cabin, up to and including K inventory.
- May book AA segments only one day prior or after the original ticket departure date.
- I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
- May rebook onto AA* codeshare in the same ticketed inventory.
Other Airline flight(s) on Itinerary:
- No change(s) allowed to the date of travel as originally ticketed for the Other Carrier flight segments.
- May book Other Airline prime flight only.
- No OA*(Codeshare) segments allowed.
- Must book same ticketed inventory, origin/destination, fare and fare basis as originally ticketed.
NOTE: When rebooking Other Airline segment, the Travel Agents:
- May not book an alternate Airline that does not appear on original ticket.
- Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire.
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New ticket must be annotated:
AA SKED CHG
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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Other Airline Schedule Change
Itinerary involves Other Airline(s) Schedule Change(s) 001 ticket stock:
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Travel Agents may rebook as follows:
- May change Other Airlines flight number and time only.
- Must book same ticketed inventory, origin/destination, fare and fare basis as originally ticketed.
OR
Travel Agents may rebook the AA segments only in the itinerary to have a valid connection with the Other Airline flight segment:
- Book same inventory as originally ticketed. If original inventory is not available may book next lowest available inventory, same cabin, up to and including K inventory.
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New ticket must be annotated:
XX SKED CHG
(xx = the carrier code that created the schedule change)
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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Other Airline Schedule Change
Itinerary involves Other Airline(s) Schedule Change(s) XXX ticket stock or 001 ticket stock:
Customer does not accept new itinerary as updated by Other Airline schedule change processing and has not resulted in any type of misconnect with an AA segment:
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If the Other Airline schedule change is unacceptable to the customer, and the schedule change has not resulted in any type of misconnect with an AA segment and Other Airline flight schedule(s) are available:
If the ticket was issued on XXX ticket stock:
- Travel Agents should contact the Other Airline causing the schedule change for rebooking assistance.
OR
If the ticket was issued on 001 ticket stock:
- If no other flight schedule for the other airline that is on the ticket is available the Travel Agents may rebook the wholly unused 001 ticket on to wholly AA/AA* segments using an applicable AA fare.
- All rules and restrictions and any additional monies apply.
- If new fare results in a lower fare, the difference is forfeited.
- Change Fee does not apply.
New ticket must be annotated:
XX SKED CHG
(xx = the carrier code that created the schedule change)
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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SCHEDULE CHANGE UNACCEPTABLE TO CUSTOMER
REFUND REQUIREMENT:
BULK/OPAQUE fares follow the guidelines below-
Travel Agents may rebook and re-ticket only if the same inventory is available. If the same inventory is not available, if a flight is not available on the same day, or the schedule change is not acceptable to the customer. The customer may be eligible for a refund by the travel agent for BULK/OPAQUE fares only for the unused portion of the ticket. (Per the grid below).
- If a fares basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P. If the ticket is issued as BT (zero fare ticket)
Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may process a refund for the BULK/OPAQUE fare ticket. Follow guideline for Waiver Code.
| Length Of Delay | BULK/OPAQUE Ticket Refund To MCO | BULK/OPAQUE Ticket Refund To Original Form Of Payment (FOP) |
|---|
|
If non-stop to connecting flight (No length of Delay required)
|
-
|
Yes
- ARC/BSP Waiver Code: BULKRULE24080
|
0 - 30 minutes | No |
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.
- ARC/BSP Waiver Code: BULKRULE24080
|
31 - 60 minutes | No |
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee. - ARC/BSP Waiver Code: BULKRULE24080
|
61 - 120 minutes |
Yes
MCO Endorsement box:
BULKRULE24080/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies
|
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee. - ARC/BSP Waiver Code: BULKRULE24080
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121 minutes or greater
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Yes
MCO Endorsement box:
BULKRULE24080/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies
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Yes
- ARC/BSP Waiver Code: BULKRULE24080
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Revenue/Published Fares follow the guidelines below for non-canceled flights
A non-refundable fare may be eligible for refund by American Airlines only due to a flight change depending upon the length and impact of the change (see grid below) and must be submitted online to American Airlines provide the refund request qualifies per the criteria below.
- Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may request a refund for the Revenue/Published fare ticket.
| Length Of Delay | American to Refund To Voucher | American to Refund To Original Form Of Payment |
|---|
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If non-stop to connecting flight (No length of Delay required)
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-
|
Yes
|
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0 - 30 minutes
|
No
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Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.
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31 - 60 minutes
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No
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Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.
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61 - 120 minutes
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Yes
|
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.
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121 minutes or greater | Yes | Yes |
As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original ticket issuance.
REVENUE/PUBLISHED FARE ONLINE REFUND REQUEST FORM:
The form below is unique for Schedule Change-Rule 240/80 non-refundable or partial refund requests when applicable; please disregard the "Note" indicated on the form and do not select "Request Refund". This form is applicable for U.S. and Canada based agencies only.
- To access the form, refer to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
- In the Email Subject category, on the drop down menu select Travel Agency Requesting Involuntary Exception.
- In the Comments/Questions category, you should indicate AA SKED CHG/TICKET NUMBER/DATE and any other pertinent information for the refund request.
- When completed click Send Email.
Refund - AA withdrawal (discontinuation) from a Market
A refund may be processed via the ARC/IAR REN or BSP Refund Authorization Request template only if AA has discontinued service in the market and there are no other AA flights servicing the market.
Note: If AA has not discontinued the service in the market the refund requests must follow the guidelines in the above grid.
BULK/OPAQUE Fares follow the guidelines below for withdrawal (discontinuation) from a market:
BULK /OPAQUE tickets may only be refunded by the Travel Agents that issued the ticket per the below criteria:
- If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
- If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee may be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded to the original form of payment (FOP); penalty fee is waived.
ARC/IAR REN or BSP Refund Authorization Request template must reflect:
- Waiver code: BULKRULE24080
Required Documentation for Refunds –Bulk/Opaque Fares
PNR must be documented with the following OSI message:
- 4OSI BULKRULE24080 FLIGHT WITHDRAWAL/DATE
- NOTE:
Date is the original flight date
Note: Change Fee does not apply for BULK/OPAQUE tickets
Revenue/Published Fares follow the guidelines below for withdrawal (discontinuation) from a market:
If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has discontinued service in the market and there are no other AA flights servicing the market, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.
ARC/IAR REN or BSP Refund Authorization Request template must reflect:
- Waiver code: AAWITHDRAWAL
Required Documentation for Refunds –Revenue/Published Fares
PNR must be documented with the following OSI message:
- 4OSI AA SKED CHG WITHDRAWAL/DATE
- NOTE: Date is the original flight date.
SCHEDULE IRREGULARITY
An unplanned change or cancellation which normally occurs on the day of departure, but can occur up to 72 hours prior to the schedule departure. Examples - mechanical, ATC (Air Traffic Control), crew legality, weather, etc.
Procedure:
Reissue/Protection for Schedule Irregularity
| CUSTOMERS MAY BE PROTECTED BY ONE OF THE FOLLOWING TWO POLICIES: | ENDORSEMENT BOX POLICY | OSI DOCUMENTATION |
|---|
Travel Agents may rebook on next AA flight in the same inventory as ticketed if available. If not available, may rebook the lowest available inventory in the same cabin as ticketed.
May book first available AA flight either earlier or later than the originally scheduled flight time, or one day prior or up to 2 days after the original schedule flight time.
UP Fares
- Book in the applicable upper cabin inventory.
- If the applicable upper cabin inventory is not available protect in the lowest available inventory in the same cabin as ticketed.
- If the upper ticketed cabin is not available, rebook in lower cabin.
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New ticket must be annotated:
AA SKED IRR
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
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PNR OSI field must be documented with the following:
- AA INVOL SKED IRR/AA FLIGHT NUMBER/DATE
Example: 4OSI AA INVOL SKED IRR/123/01JAN12
NOTE: AA flight number is the original flight number. Date is the original flight date. Only one OSI per PNR is necessary even if multiple flights are impacted by the schedule irregularity.
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Travel Agents may rebook to/from on next AA/American Eagle online alternate city such as all multi-airport cities JFK/LGA, DCA/IAD, HOU/IAH, etc.
AA also allows customers to be rebooked to/from any city within an approximate 300-mile radius of the origin/destination. Protect in the same inventory as ticketed if available. If not available, rebook the lowest available inventory in the same cabin as ticketed.
May use that airport for their continuing or return journey.
May book first available AA flight either earlier or later than the original scheduled flight time, or one day prior or up to 2 days after the original schedule flight time. May change their continuing or return travel dates to maintain the original length of stay prior to the reaccommodation.
Note: The customer is responsible for any incurred expenses if they elect to change with a 300-mile radius as American Airlines does not compensate for this type of change.
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New ticket must be annotated:
AA SKED IRR
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed
|
PNR OSI field must be documented with the following:
- AA INVOL SKED IRR/AA FLIGHT NUMBER/DATE
Example: 4OSI AA INVOL SKED IRR/123/01JAN12
NOTE: AA flight number is the original flight number. Date is the original flight date. Only one OSI per PNR is necessary even if multiple flights are impacted by the schedule irregularity.
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Refunds Request
Flight - Delayed
BULK/OPAQUE fares follow the guidelines below for delayed flights
- If a fares basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P
- If the ticket is issued as BT (zero fare ticket)
Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may process a refund for the BULK/OPAQUE fare ticket. Follow guideline for Waiver Code.
| Length Of Delay | BULK/OPAQUE Ticket Refund To MCO | BULK/OPAQUE Ticket Refund To Original Form Of Payment (FOP) |
|---|
0 - 30 minutes | No | No |
31 - 60 minutes | No |
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee. - ARC/BSP Waiver Code: BULKRULE24080
|
61 - 120 minutes |
Yes
MCO Endorsement box: BULKRULE24080/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies
|
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee. - ARC/BSP Waiver Code: BULKRULE24080
|
121 minutes or greater |
Yes
MCO Endorsement box: BULKRULE24080/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies
|
Yes
- ARC/BSP Waiver Code: BULKRULE24080
|
Revenue/Published fares follow the guidelines below for delayed flights
A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay (see grid below) and must be submitted online to American Airlines provide the refund request qualifies per the criteria below.
Travel Agents are never allowed to process a refund of a Revenue/Published non-refundable ticket on a Rule 240/80 via their ARC/BSP
- Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may request a refund for the Revenue/Published fare ticket.
| Length Of Delay | American to Refund To Voucher | American to Refund To Original Form Of Payment |
|---|
0 - 30 minutes | No | No |
31 - 60 minutes | No | No |
61 - 120 minutes | Yes |
Non-Refundable: No
Refundable with a cancellation fee: Refund is to original form of payment (FOP) minus the cancellation fee
|
121 minutes or greater | Yes | Yes |
As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.
REVENUE/PUBLISHED FARE ONLINE REFUND REQUEST FORM:
The form below is unique for Schedule Change-Rule 240/80 non-refundable or partial refund requests when applicable; please disregard the "Note" indicated on the form and do not select "Request Refund". This form is applicable for U.S. and Canada based agencies only.
- To access the form, refer to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
- In the Email Subject category, on the drop down menu select Travel Agency Requesting Involuntary Exception.
- In the Comments/Questions category, you should indicate AA SKED CHG/TICKET NUMBER/DATE and any other pertinent information for the refund request.
- When completed click Send Email.
Flight is Canceled
BULK/OPAQUE Fares follow the guidelines below for canceled flights
Travel Agents may refund BULK /OPAQUE TICKETS ONLY per the below criteria:
- If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
- If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee may be refunded by the Travel Agents that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the Travel Agents that issued the ticket to the original form of payment (FOP); penalty fee is waived.
ARC/IAR REN or BSP Refund Authorization Request template must reflect:
- Waiver code: BULKRULE24080
Required Documentation for Refunds –Bulk/Opaque Fares
PNR must be documented with the following OSI message:
- 4OSI BULKRULE24080 FLIGHT CANCELLATION/DATE
- NOTE: Date is the original flight date
Note: Change Fee does not apply for BULK/OPAQUE tickets
Revenue/Published Fares follow the guidelines below for canceled flights:
If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been canceled due to a schedule irregularity and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP)
ARC/IAR REN or BSP Refund Authorization Request template must reflect:
- Waiver code: AASKDIRRXLDFLT
Required Documentation for Refunds – Revenue/Published Fares
PNR must be documented with the following OSI message:
- 4OSI AA SKED IRR FLIGHT CANCELLATION/DATE
- NOTE: Date is the original flight date
Schedule Irregularity
International Travel/Rule 80
An unplanned change or cancellation which normally occurs on the day of departure, but can occur up to 72 hours prior to the schedule departure.
Examples - mechanical, ATC (Air Traffic Control), crew legality, weather, etc. see definition of Rule 80
Procedure:
Reissue/Protection for International Schedule Irregularity
- AA will allow the following:
- If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight.
- If the AA Flight delay is 30 minutes after the original departure - If another AA flight on the same day is available may book lowest available inventory in same cabin only if the new flight will arrive at the destination sooner.
- If the qualified delayed flight or canceled flight is the last flight of the day may book the first flight on the following day, may book lowest available inventory in same cabin.
- OSI Field:
- Document PNR with the following OSI: OSI AA INTL INVOL/AA FLIGHT NUMBER/DATE
Note: AA flight number is the original flight number. Date is the original flight date. Only one OSI per PNR is necessary even if multiple flights are impacted by the schedule change
Refunds
Flight - Delayed
BULK/OPAQUE fares follow the guidelines below:
- If a fares basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH,PCAA7 and PCAA7P
- If the ticket is issued as BT (zero fare ticket)
Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may process a refund for the BULK/OPAQUE fare ticket.. Follow guideline for Waiver Code.
| Length Of Delay | BULK/OPAQUE Ticket Refund To MCO | BULK/OPAQUE Ticket Refund To Original Form Of Payment (FOP) |
|---|
0 - 30 minutes | No | No |
31 - 60 minutes | No |
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee. - ARC/BSP Waiver Code: BULKRULE24080
|
61 - 120 minutes |
Yes
MCO Endorsement box:
BULKRULE24080/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies
|
Non-Refundable: No
Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee. - ARC/BSP Waiver Code: BULKRULE24080
|
121 minutes or greater |
Yes
MCO Endorsement box:
BULKRULE24080/NONREF/AATRAVEL
Note: Above documentation must be indicated in the endorsement box.
No fee applies
|
Yes
- ARC/BSP Waiver Code: BULKRULE24080
|
Revenue/Published fares follow the guidelines below
A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay (see grid below) and must be submitted online to American Airlines provide the refund request qualifies per the criteria below.
Travel Agents are never allowed to process a refund of a Revenue/Published non-refundable ticket on a Rule 240/80 via their ARC/BSP
- Note: If the Schedule Change for a delayed flight results in a "misconnect" and no other alternate flight is available or is unacceptable to the customer, Travel Agents may request a refund for the Revenue/Published fare ticket.
| Length Of Delay | American to Refund To Voucher | American to Refund To Original Form Of Payment |
|---|
0 - 30 minutes | No | No |
31 - 60 minutes | No | No |
61 - 120 minutes | Yes |
Non-Refundable: No
Refundable with a cancellation fee: Refund is to original form of payment (FOP) minus the cancellation fee
|
121 minutes or greater | Yes | Yes |
REVENUE/PUBLISHED FARE ONLINE REFUND REQUEST FORM:
The form below is unique for Schedule Change-Rule 240/80 non-refundable or partial refund requests when applicable; please disregard the "Note" indicated on the form and do not select "Request Refund". This form is applicable for U.S. and Canada based agencies only.
- To access the form, refer to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
- In the Email Subject category, on the drop down menu select Travel Agency Requesting Involuntary Exception.
- In the Comments/Questions category, you should indicate AA SKED CHG/TICKET NUMBER/DATE and any other pertinent information for the refund request.
- When completed click Send Email.
Flight is Canceled
BULK/OPAQUE Fares follow the guidelines below for canceled flights
Travel Agents may refund BULK /OPAQUE TICKETS ONLY per the below criteria:
- If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
- If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee may be refunded by the Travel Agents that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the Travel Agents that issued the ticket to the original form of payment (FOP); penalty fee is waived.
ARC/IAR REN or BSP Refund Authorization Request template must reflect:
- Waiver code: BULKRULE24080
Required Documentation for Refunds –Bulk/Opaque Fares
PNR must be documented with the following OSI message:
- 4OSI BULKRULE24080 FLIGHT CANCELLATION/DATE
Note: Change Fee does not apply for BULK/OPAQUE tickets
Revenue/Published Fares follow the guidelines below for canceled flights:
If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been canceled due to a schedule irregularity and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived
- Non-refundable tickets will be refunded to original form of payment (FOP).
ARC/IAR REN or BSP Refund Authorization Request template must reflect:
- Waiver code: AASKDCHGXLDFLT
Required Documentation for Refunds –Revenue/Published Fares
PNR must be documented with the following OSI message:
- 4OSI AA SKED CHG FLIGHT CANCELLATION/DATE
- NOTE: Date is the original flight date
Additional Ticketing/Itinerary Information:
Once a ticket has been reissued per Schedule Change-Rule 240/Schedule Irregularity, any further changes to the itinerary would be subject to the applicable rules of the ticketed fare unless one of the following occurs:
- If a customer was protected beyond their original travel time or date and an earlier flight becomes available the customer may be reaccommodated.
- A subsequent schedule change occurs
Promotional Tickets
For assistance with any questions regarding a schedule change or a schedule irregularity on a promotional ticket, please contact the American Airlines Promotions Desk at 1-800-237-7981.
