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Refunds - Change Form of Payment




Refunds - change form of payment:

  • Change Form of Payment (CFOP) may be requested on a sale previously reported.
  • CFOP may be submitted if travel has already commenced.
    • Must be a valid ticket - within the validity of the ticket issuance date.
    • Expired tickets are not valid.
  • CFOP may be requested for:
    • Credit card to cash or check.
    • One credit card to another credit card.
    • Vouchers are not permitted.
  • CFOP processing fee of $100.00 USD per ticket.

To change the FOP, please provide the following and mail to the address provided below:

  • Cover letter explaining the change FOP that is needed.
  • A copy of the ARC report in which the original ticket was reported along with a copy of the ticket itself.
  • Copy of the ticket/ETR.
  • Change FOP fee - $100 USD per ticket paid with an agency check or MCO.
    • If paying with an MCO - only the valid MCO number is required. Do not send the exchange copy.
  • To change FOP to check: include a check for the amount of the ticket.
  • To change FOP to credit card: send a detailed cover letter with the requirements below or a Universal Charge Form (UCF) with the following:
    • The ticket information.
    • Ticket value.
    • Credit card information or imprint.
    • Cardholder’s name and/or signature (signature on file is accepted).
    • Approval code.
    • If using a UCF: date the UCF with the date that the approval was received.

American Airlines
4000 Sky Harbor Blvd.
Phoenix, AZ 85034
ATTN: Travel Agency Audit, PHX-RWE-TAA




 


Updated November 25, 2014

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.