Refunds

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Agencies and customers can now go online at www.aa.com/refunds to submit refund requests and lost ticket applications. Requests will be accepted for any American, American Eagle or AmericanConnection® paper or electronic tickets that are less than 13 months old.

Agencies and customers can also immediately check the status of their refund request.

All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

Visit our Ticket Refund Site at www.refunds.aa.com* to:

• Request a Refund Online
• Apply for Lost Ticket Refund
• Check Refund Status
• Find Ticket Number

Refunds Customer Services Address

For Regular Mail:
American Airlines, Inc.
Attn: Refunds Customer Services
P.O. Box 2000025
El Paso, TX 88520-0025

For Special or Overnight:
American Airlines, Inc.
4333 Amon Carter Blvd
Attn: Refund Customer Services
MD 5519
Fort Worth, TX 76155

Hours of Operation

Refund Customer Service Hours (Central Time)
Monday - Friday
8:30 a.m. - 12:30 p.m.
1:30 p.m. - 4:30 p.m.

Phone
918-254-3777

For additional information regarding ticket refunds, please visit the Refunds Help page* on our Ticket Refund site.