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Agencies and customers can now go online at to submit refund requests and lost ticket applications. Requests will be accepted for any American, American Eagle or American Connection® paper or electronic tickets that are less than 13 months old.

Agencies and customers can also immediately check the status of their refund request.

All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

Visit our Ticket Refund Site to:

  • Request a Refund Online
  • Apply for Lost Ticket Refund
  • Check Refund Status
  • Find Ticket Number

Refunds Customer Services Address

If sending regular mail:
American Airlines Passenger Refunds
P.O. Box 200025
El Paso, TX 88520-0025

For deliveries by UPS, FedEx, and other shippers:
American Airlines Passenger Refunds
4333 Amon Carter Blvd.
MD 5519
Fort Worth, TX 76155

Fax Number

For additional information regarding ticket refunds, please visit AA Refunds.


Updated September 9, 2013

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.