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Agencies and customers can now go online at to submit refund requests and lost ticket applications. Requests will be accepted for any American or American Eagle® paper or electronic tickets that are less than 13 months old.

Agencies and customers can also immediately check the status of their refund request.

All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

Visit our Ticket Refund Site to:

  • Request a Refund Online
  • Apply for Lost Ticket Refund
  • Check Refund Status
  • Find Ticket Number

Refunds Customer Services Address

American Airlines
Passenger Refunds
4000E Sky Harbor Blvd.
Phoenix, AZ 85034

Fax Number
U.S. 1-800-892-3447
International 480-693-2759

For additional information regarding ticket refunds, please visit AA Refunds.


Updated August 29, 2014

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.