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Refunds - Prepaid Tickets

Prepaid Ticket Advice (PTA)

A PTA refund is restricted as refundable to the purchaser only. Service charge is non-refundable. The PTA fee should be waived for military and bereavement travel. If such fee is charged, AA will process a credit for the $100 USD PTA fee.

If cancellation of the PTA is requested by the purchaser, agency must request authorization from AA Passenger Refunds.


If sending regular mail:
American Airlines Passenger Refunds
P. O. Box 200025
El Paso, TX 88520-0025

For deliveries by UPS, FedEx, and other shippers:
American Airlines Passenger Refunds
4333 Amon Carter Blvd.
MD 5519
Fort Worth, TX 76155

If authorized, AA will issue an Authority to Refund Prepaid Ticket Advice (ATR) which must be attached to the REN and submitted with your weekly sales report as detailed.


Updated: September 6, 2013

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.