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Refunds - Prepaid Tickets

Prepaid Ticket Advice (PTA)

A PTA refund is restricted as refundable to the purchaser only. Service charge is non-refundable. The PTA fee should be waived for military and bereavement travel. If such fee is charged, AA will process a credit for the $100 USD PTA fee.

If cancellation of the PTA is requested by the purchaser, agency must request authorization from AA Passenger Refunds.


American Airlines
Passenger Refunds
4000E Sky Harbor Blvd.
Phoenix, AZ 85034

If authorized, AA will issue an Authority to Refund Prepaid Ticket Advice (ATR) which must be attached to the REN and submitted with your weekly sales report as detailed.


Updated: August 29, 2014

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.