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Refunds - Procedures

When processing a refund, travel agencies are required to note the appropriate coupons for which the refund applies. When processing a partial refund, please note the specific coupons that correlate to the refund amount. When processing
a full refund, note all of the coupons for the ticket(s) being refunded.

If the agency does not mark the correct coupons when reporting a refund, the ticket appears to be over-refunded creating a discrepancy that requires manual audit review. Refer to ARC Agency Handbook Section 3.2, for Refund Exchange Notice instructions.

Travel agencies that do not properly reference the correct coupons for refund transactions will be assessed an administrative fee.

Non-Refundable Tickets

Agencies are not allowed to refund a non-refundable ticket(s) unless authorized by American Airlines.
Refer to:

Applicable Schedule Change, Schedule Irregularity (IROPS) or Travel Notice refunds must be submitted to American using the online refund form at

Travel agencies who process unauthorized Schedule Change, Schedule Iregularity (IROPS) or Travel Notice refunds are subject to a debit memo. American reservations sales representatives may not authorize exceptions to this policy.


Updated February 20, 2015

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.