Nonrefundable tickets cannot be refunded. However, American Airlines may review for an exception under the following circumstances:
**All refund requests must be sent directly to American Airlines Passenger Refunds**
A Travel Agency may not process a refund.
- Death of the passenger, immediate family member, or traveling companion
- In the case of the death of the passenger/immediate family member/ or a traveling companion/ the change fee may be waived or the ticket refunded provided a copy of the death certificate is presented to American Airlines. The refund will be in the form of a nonrefundable transportation voucher that may be used for future travel on American Airlines only. In the case of the passenger/s death the refund will be to the passenger/s estate via the original form of payment.
**All refund requests must be sent directly to American Airlines Passenger Refunds**
A Travel Agency may not process a refund.
- Illness of the passenger
- Tickets issued prior to December 8th, 2010 - if the customer, immediate family member, or traveling companion is not traveling due to illness, with proper documentation a refund to the original FOP can be requested directly from American Airlines Passenger Refunds. A Travel Agency may not process a refund.
- Tickets issued on or after December 8th, 2010 - if the customer, immediate family member, or traveling companion is not traveling due to illness the ticketed flights for travel must be cancelled prior to departure to have the value of the ticket for future travel. All penalties, rules/restrictions apply for new travel. American Airlines will no longer accept a doctor's note to waive charges.
