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General Reissue Policies
AA/001 Ticket Transferability
Miscellaneous Charge Orders (MCO) - Travel Agency Issued Document
Non-Refundable Ticket Endorsement
Non-Refundable Ticket Exchanges
Non-Refundable Ticket Exchanges to Refundable Ticket Exchanges
Non-Refundable Ticket Validity
Partial Exchange Reminder
Refundable Ticket Exchanges
Ticket Exchanges – Change Country of Origin
Refundable fare tickets:
Non-refundable fare tickets:
All AA/001 tickets are non-transferrable (cannot be exchanged for another ticket issued in another passenger's name).
Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. When the ticket is exchanged, the applicable commission for the new itinerary must be calculated.
If a lower commission amount is due, the residual must be returned to AA via your reporting process. If not, a debit memo recalling the difference in commission will result.
Travel Agency Issued MCOs
MCOs are valid for one year from date of issuance.
MCOs issued on/after January 1, 2004 will not be honored for exchange once expired, nor will AA reissue for the purpose of extending the validity.
Expired MCOs issued prior to January 01, 2004 may be reissued at no charge by American Airlines at a Travel Center or by American Airlines Passenger Refunds.
Automated MCOs are issued prior to Sunday midnight, the close of the report period. Automated MCO cannot be issued after Sunday midnight prior to authorizing your ARC report on Tuesday.
A maximum of two residual MCOs may be applied to the purchase of a new ticket.
Miscellaneous Charge Orders (MCO) - Travel Agency/Residual Value
Travel Agency Issued MCOs - Residual Value
Travel agencies may issue residual value MCOs for the following:
Residual value MCO Guidelines
Per the Tariff rule/restrictions ALL Non-Refundable tickets, issued or reissued, must indicate the following in the endorsement box:
NONREF/CHGFEEPLUSFAREDIF/ CXL BY FLT TIME NOVALUE
Per the Tariff rule/restriction for Non-Refundable tickets "reissued" to a Refundable Fare the following rule applies:
Whenever a Non-refundable fare ticket is reissued to a refundable fare the notation Non-Refundable must be carried forth to the endorsement box (see below) of the new ticket and it will remain non-refundable for ANY subsequent reissues.
The following information must be indicated in the endorsement box:
Note: For tickets issued using a corporate discount, the agency is required to ensure the tour code is populated either manually, via their Exchange/Reissue tool, or via their back office finishing tool. Failure to include the tour code on reissues could result in a debit memo.
Whenever a non-refundable fare ticket has been applied to the purchase of a refundable fare ticket, a non-refundable notation must be made in the endorsement box of the new ticket. The original non-refundable value remains non-refundable for any subsequent reissues. If there is a residual between the original non-refundable fare and the new ticket fare, the agency may take the ASC fee from the residual and issue an MCO for the remainder. See VCR example below.
0017550771096 NAME-SMITH/EXAMPLE TTL NBR OF CPNS- 2 DATE OF ISSUE-06NOV08 PNR-*PURGED 13NOV08 CC-TPXXXXXXXXXXXXXXX CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 AA 1097 L 10NOV FLLDFW 330P OK L26D/10XAKS OK 2O AA 1386 L 12NOV DFWFLL 445P OK L26D/10XAKS OK FARE USD 588.92 TAX 14.00XT TAX 44.17US TAX 7.00ZP TOTAL USD 654.09 FARE CALC FLL AA DFW 294.46AA FLL 294.46USD588.92END AA ZPFLL DFW XT 5.00AY9.00XFFLL4.5DFW4.5 FORM OF PAYMENT-A/C 407.09 FOP-TPXXXXXXXXXXXXXXX DATE OF ISSUE-06NOV08 ISSUED AT-MLB 62G B4 ARC/IATA NBR-11111111 EXCH-0017548396603/12 ORIG ISSUED AT-18SEP08MLB FEF-EFCC TP ENDORSEMENTS/RESTRICTIONS- NON-REF IT-XXXXXXXXXX REMARKS- ENTER VCRH*TKTNBR*CALL TO DISPLAY CPN DETAILS ENTER VCRH*TKTNBR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY
"Cancel or Lose it" Rule
If a customer has purchased an AA non-refundable fare ticket that allows changes and wants to make a voluntary change to their itinerary, the customer must cancel their ticketed flight reservations prior to the ticketed departure time. If the customer does not cancel their ticketed flight reservations prior to the ticketed departure time, the ticket will have no value.
If the ticketed reservations are canceled prior to the ticketed departure time, the ticket will be valid as follows:
Any fare difference and applicable change fees must be paid and tickets must be reissued when the itinerary is rebooked.
Customers who no-show a flight without canceling will lose the value of the remaining coupons.
This applies to non-refundable tickets issued from all points of sale as follows:
Please refer to the specific fare rule for complete details.
When doing a partial exchange of a non-refundable ticket to a new ticket of equal/greater value, the new ticket must reflect the value of the used portion of the original ticket plus the value of the new ticket. Box "A" of the REN should reflect this same amount.
When processing a ticket exchange that includes a change in country of origin, the base fare currency should be the same from the old itinerary to the new itinerary.* (Do not use equivalent amount to determine base fare currency.) Tickets originally issued in Canada may not be reissued for travel originating in the U.S. Tickets originally issued in the U.S may not be reissued for travel originating in Canada.
*Note: There are fares that contain country restrictions, which do not allow a change to country of origin when exchanging tickets. Consult the fare rules display and American Tariff department with questions.
Updated September 23, 2014
Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.