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General Reissue Policies
Commissions
Partial Exchange Reminder
MCO Validity and Reissue
Manual MCOs
Non-Refundable E-Ticket to Refundable E-Ticket Exchanges
Non-Refundable Ticket Endorsement
General Reissue Polices
The applicable change fee must be collected. All non-refundable fare rules apply to the new ticket, including:
Advance ticketing requirement
- Minimum/maximum stay requirements
- Proper inventory, etc.
- Changes in flights, dates, routing, etc. are permitted
If the new fare is higher than the original ticket, an additional collection applies.
If the new fare is lower than the original ticket, unless stated otherwise in the fare rule, the customer is entitled to a transportation voucher for the residual amount. The change fee applies and will be deducted from the voucher.
If the voucher does not cover the entire amount of the change fee, the remainder will be an add-collect. Agencies may issue a Miscellaneous Charge Order (MCO) for the residual amount, less the change fee. If the residual amount does not cover the entire change fee, an add-collect for the remainder must be done.
The residual MCO must be made payable to American Airlines for transportation only. Show "NON-REFUNDABLE, VALID ON AMERICAN AIRLINES ONLY" in the endorsements box. Failure to include this information on the MCO may result in a debit memo.
Revalidation stickers are not allowed.
Commissions
Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. When the ticket is exchanged, the applicable commission for the new itinerary must be calculated.
If a lower commission amount is due, the residual must be returned to AA via your reporting process. If not, a debit memo recalling the difference in commission will result.
Partial Exchange Reminder
When doing a partial exchange of a non-refundable ticket to a new ticket of equal/greater value, the new ticket must reflect the value of the used portion of the original ticket plus the value of the new ticket. Box "A" of the REN should reflect this same amount.
MCO Validity and Reissue
MCOs are valid for one year from date of issuance.
MCOs issued on/after January 1, 2004 will not be honored for exchange once expired, nor will AA reissue for the purpose of extending the validity.
Expired MCOs issued prior to January 01, 2004 may be reissued at no charge by American Airlines at a Travel Center or by American Airlines Passenger Refunds.
Manual MCOs
Effective October 17, 2005, ARC retired the obsolete manual Miscellaneous Charge Order (MCO) document. The Automated MCO printed on ATB ticket stock and supported by all GDSs will continue to be used.
It is very important that agencies put procedures in place to ensure that all Automated MCOs are issued correctly prior to Sunday midnight, the close of the report period. Unlike the manual MCO, the Automated MCO cannot be issued after Sunday midnight prior to authorizing your ARC report on Tuesday.
For complete details and Frequently Asked Questions (FAQ), please see www.arccorp.com/custservice/mco_elim_faq.html
Non-Refundable E-Ticket to Refundable E-Ticket Exchanges
Whenever a non-refundable fare ticket has been applied to the purchase of a refundable fare ticket, a non-refundable notation must be made in the endorsement box of the new ticket. The original non-refundable value remains non-refundable for any subsequent reissues. If there is a residual between the original non-refundable fare and the new ticket fare, the agency may take the ASC fee from the residual and issue an MCO for the remainder. See VCR example below.
VCR EXAMPLE FOR THE ENDORSEMENT BOX:
0017550771096 NAME-SMITH/EXAMPLE
TTL NBR OF CPNS- 2 DATE OF ISSUE-06NOV08 PNR-*PURGED 13NOV08
CC-TPXXXXXXXXXXXXXXX
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 1097 L 10NOV FLLDFW 330P OK L26D/10XAKS OK
2O AA 1386 L 12NOV DFWFLL 445P OK L26D/10XAKS OK
FARE USD 588.92 TAX 14.00XT TAX 44.17US TAX 7.00ZP
TOTAL USD 654.09
FARE CALC FLL AA DFW 294.46AA FLL 294.46USD588.92END AA ZPFLL
DFW XT 5.00AY9.00XFFLL4.5DFW4.5
FORM OF PAYMENT-A/C 407.09
FOP-TPXXXXXXXXXXXXXXX
DATE OF ISSUE-06NOV08 ISSUED AT-MLB 62G B4
ARC/IATA NBR-11111111
EXCH-0017548396603/12
ORIG ISSUED AT-18SEP08MLB FEF-EFCC TP
ENDORSEMENTS/RESTRICTIONS-
NON-REF
IT-XXXXXXXXXX
REMARKS-
ENTER VCRH*TKTNBR*CALL TO DISPLAY CPN DETAILS
ENTER VCRH*TKTNBR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY
Non-Refundable Ticket Endorsement
Per the Tariff rule/restrictions ALL Non-Refundable tickets, issued or reissued, must indicate the following in the endorsement box:
ENDORSEMENTS/RESTRICTIONS-
NONREF/CHGFEEPLUSFAREDIF/ CXL BY FLT TIME NOVALUE
Per the Tariff rule/restriction for Non-Refundable tickets “reissued” to a Refundable Fare the following rule applies:
Whenever a Non-refundable fare ticket is reissued to a refundable fare the notation Non-Refundable must be carried forth to the endorsement box (see below) of the new ticket and it will remain non-refundable for ANY subsequent reissues.
The following information must be indicated in the endorsement box:
ENDORSEMENTS/RESTRICTIONS-
NONREF
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