Reissue Policies

General Reissue Policies
AA/001 Ticket Transferability
Commissions
Miscellaneous Charge Orders (MCO) - Travel Agency Issued Document
Non-Refundable Ticket Endorsement
Non-Refundable Ticket Exchanges
Non-Refundable Ticket Exchanges to Refundable Ticket Exchanges
Non-Refundable Ticket Validity
Partial Exchange Reminder
Refundable Ticket Exchanges
Ticket Exchanges – Change Country of Origin

General Reissue Polices

Refundable fare tickets:

  • May be exchanged for another refundable or non-refundable fare ticket.

Non-refundable fare tickets:

  • May be exchanged for another non-refundable or a refundable fare ticket.

AA/001 Ticket Transferability

All AA/001 tickets are non-transferrable (cannot be exchanged for another ticket issued in another passenger's name).

Commissions

Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. When the ticket is exchanged, the applicable commission for the new itinerary must be calculated.

If a lower commission amount is due, the residual must be returned to AA via your reporting process. If not, a debit memo recalling the difference in commission will result.

Miscellaneous Charge Orders (MCO) - Travel Agency Issued Document

Travel Agency Issued MCOs

MCO Validity

MCOs are valid for one year from date of issuance.

MCOs issued on/after January 1, 2004 will not be honored for exchange once expired, nor will AA reissue for the purpose of extending the validity.

Expired MCOs issued prior to January 01, 2004 may be reissued at no charge by American Airlines at a Travel Center or by American Airlines Passenger Refunds.

Automated MCOs

Automated MCOs are issued prior to Sunday midnight, the close of the report period. Automated MCO cannot be issued after Sunday midnight prior to authorizing your ARC report on Tuesday.

Multiple MCOs

A maximum of two residual MCOs may be applied to the purchase of a new ticket.

  • Agency may contact ARC Helpdesk at 1-855-816-8003 for assistance in completing your transaction.

Miscellaneous Charge Orders (MCO) - Travel Agency/Residual Value

Travel Agency Issued MCOs - Residual Value
Travel agencies may issue residual value MCOs for the following:

  1. Ticketed passenger chooses to downgrade prior to departure of originating flight because a new fare has been introduced in the market or a current fare has been reduced; any remaining value less the administrative service fee (ASC) may be placed on an MCO
  2. Customer has a wholly unused 001 ticket and is applying it toward the purchase of a new ticket of lower value; any remaining value less the administrative service fee (ASC) may be placed on an MCO
  3. Residual MCO must indicate NON-REF in the endorsement box. Also indicate the ticket number that the MCO was issued from.

Example:
Residual value MCO Guidelines

  • A residual value MCO is valid for one year and must be exchanged toward the purchase of a 001 ticket within one year of the MCO issue date for travel before/after the expiration date
    • Example: MCO issued 1/31/2012 valid for exchange on/before 1/31/2013 travel may commence before/after 1/31/2013
  • If a residual value MCO is applied toward a ticket of lesser value, a subsequent MCO may be issued. This subsequent MCO is valid for one year from issue date. All other MCO rules apply.
  • If a residual value MCO is applied toward a ticket of higher value, the additional monies and change charge are collected separately using an alternate form of payment following the existing reissue guidelines.
  • MCO is nontransferable (cannot be exchange for another MCO issued in another passenger name); MCO may only be applied toward a new ticket for the passenger named on the MCO. Exception as noted:
    • The owner (name that appears on the MCO) may authorize the Travel Agent to apply/exchange the MCO for a new ticket issued for a different name.
  • Travel agency issued MCOs are nontransferable when presented to American Airlines Reservations or airport ticketing locations.

Non-Refundable Ticket Endorsement

Per the Tariff rule/restrictions ALL Non-Refundable tickets, issued or reissued, must indicate the following in the endorsement box:

ENDORSEMENTS/RESTRICTIONS-
NONREF/CHGFEEPLUSFAREDIF/ CXL BY FLT TIME NOVALUE

Per the Tariff rule/restriction for Non-Refundable tickets "reissued" to a Refundable Fare the following rule applies:

Whenever a Non-refundable fare ticket is reissued to a refundable fare the notation Non-Refundable must be carried forth to the endorsement box (see below) of the new ticket and it will remain non-refundable for ANY subsequent reissues.

The following information must be indicated in the endorsement box:
ENDORSEMENTS/RESTRICTIONS-
NONREF

Non-Refundable Ticket Exchanges

  • If the new fare is lower than the original non-refundable ticket, unless stated otherwise in the fare rule, the customer is entitled to a transportation voucher or an agency MCO for the residual amount. The change fee applies and will be deducted from the voucher or an agency MCO.
  • If the voucher or the agency MCO does not cover the entire amount of the change fee, the remainder will be an add-collect. Agencies may issue a Miscellaneous Charge Order (MCO) for the residual amount, less the change fee. If the residual amount does not cover the entire change fee, an add-collect for the remainder must be done.
  • The residual MCO must be made payable to American Airlines for transportation only. Show "NON-REFUNDABLE, VALID ON AMERICAN AIRLINES ONLY" in the endorsements box. Failure to include this information on the MCO may result in a debit memo.
  • The applicable change fee must be collected. All non-refundable fare rules apply to the new ticket, including:
    • Revalidation stickers are not allowed.

Note: For tickets issued using a corporate discount, the agency is required to ensure the tour code is populated either manually, via their Exchange/Reissue tool, or via their back office finishing tool. Failure to include the tour code on reissues could result in a debit memo.

Non-Refundable Ticket Exchanges to Refundable Ticket Exchanges

Whenever a non-refundable fare ticket has been applied to the purchase of a refundable fare ticket, a non-refundable notation must be made in the endorsement box of the new ticket. The original non-refundable value remains non-refundable for any subsequent reissues. If there is a residual between the original non-refundable fare and the new ticket fare, the agency may take the ASC fee from the residual and issue an MCO for the remainder. See VCR example below.

VCR EXAMPLE FOR THE ENDORSEMENT BOX:

0017550771096 NAME-SMITH/EXAMPLE
TTL NBR OF CPNS- 2 DATE OF ISSUE-06NOV08 PNR-*PURGED 13NOV08
CC-TPXXXXXXXXXXXXXXX
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 1097 L 10NOV FLLDFW 330P OK L26D/10XAKS OK
2O AA 1386 L 12NOV DFWFLL 445P OK L26D/10XAKS OK

FARE USD 588.92 TAX 14.00XT TAX 44.17US TAX 7.00ZP
TOTAL USD 654.09 



FARE CALC FLL AA DFW 294.46AA FLL 294.46USD588.92END AA ZPFLL
DFW XT 5.00AY9.00XFFLL4.5DFW4.5

FORM OF PAYMENT-A/C 407.09
FOP-TPXXXXXXXXXXXXXXX
DATE OF ISSUE-06NOV08 ISSUED AT-MLB 62G B4
ARC/IATA NBR-11111111
EXCH-0017548396603/12
ORIG ISSUED AT-18SEP08MLB FEF-EFCC TP
ENDORSEMENTS/RESTRICTIONS-
NON-REF

IT-XXXXXXXXXX
REMARKS-

ENTER VCRH*TKTNBR*CALL TO DISPLAY CPN DETAILS
ENTER VCRH*TKTNBR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY

Non-Refundable Ticket Validity

"Cancel or Lose it" Rule

If a customer has purchased an AA non-refundable fare ticket that allows changes and wants to make a voluntary change to their itinerary, the customer must cancel their ticketed flight reservations prior to the ticketed departure time. If the customer does not cancel their ticketed flight reservations prior to the ticketed departure time, the ticket will have no value.

If the ticketed reservations are canceled prior to the ticketed departure time, the ticket will be valid as follows:

  • Wholly unused tickets - Travel must commence with one year from the original ticket issue date
  • Partially used tickets - Unless otherwise specified in the fare rule, travel must be completed within one year from the outbound travel date

Any fare difference and applicable change fees must be paid and tickets must be reissued when the itinerary is rebooked.

Customers who no-show a flight without canceling will lose the value of the remaining coupons.

This applies to non-refundable tickets issued from all points of sale as follows:

  • For travel within the 50 U.S.
  • For travel between the 50 U.S. and Canada
  • For transatlantic, transpacific, Mexico, Central America and South America fares for travel originating in the U.S. only
  • For Caribbean and Puerto Rico/USVI non-refundable fares originating in either direction

Please refer to the specific fare rule for complete details.

Partial Exchange Reminder

When doing a partial exchange of a non-refundable ticket to a new ticket of equal/greater value, the new ticket must reflect the value of the used portion of the original ticket plus the value of the new ticket. Box "A" of the REN should reflect this same amount.

Refundable Ticket Exchanges

  • If the new fare is lower than the original refundable ticket, the customer is entitled to a refund to the original form of payment.
    • If the new ticket exchange is to a non-refundable fare ticket, the endorsement box must be annotated with "non-ref".
  • If the new fare is higher than the original refundable ticket, an add-collect will apply.
    • If the new ticket exchange is to a higher non-refundable fare ticket, an add-collect will apply. Also, the endorsement box must be annotated with "non-ref".

Ticket Exchanges – Change Country of Origin

When processing a ticket exchange that includes a change in country of origin, the base fare currency should be the same from the old itinerary to the new itinerary.* (Do not use equivalent amount to determine base fare currency.) Tickets originally issued in Canada may not be reissued for travel originating in the U.S. Tickets originally issued in the U.S may not be reissued for travel originating in Canada.

Examples:

  • DFW-MEX-DFW – Original ticket issued in USD.
    Change to PTY-MIA-PTY – New ticket base fare currency = USD – Ticket could be exchanged.
  • CDG-BNA-CDG – Original ticket issued in EUR.
    Change to FRA-LAX-FRA - New ticket base fare currency = EUR – Ticket could be exchanged.
  • DFW-MEX-DFW – Original ticket issued in USD.
    Change to LON-DFW-LON – New ticket base fare currency = GBP – Ticket could not be exchanged.
  • YUL-LAX-YUL – Original ticket issued in CAD.
    Change to JFK-SCL-JFK – New ticket base fare currency = USD – Ticket could not be exchanged.

*Note: There are fares that contain country restrictions, which do not allow a change to country of origin when exchanging tickets. Consult the fare rules display and American Tariff department with questions.

Updated September 23, 2014

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.