After a customer is ticketed and prior to commencement of travel, a customer with a 001
ticket/VCR qualifies for a rollover when American Airlines does any of the following:
Reduces an existing non-refundable fare to a lower amount than the passenger's ticketed
Introduces a new fare or a lower fare that was not offered at the time of original
Removes previously existing travel embargo dates on a lower fare than that for which the
passenger is ticketed and travel is scheduled over those dates.
Extends a last travel date on a lower fare than that for which the passenger is
ticketed, and travel is scheduled within the last travel date.
Discontinues a surcharge of the ticketed fare.
Then, provided there is no voluntary change to origin, destination, stopover points,
flights, or dates, with the exception of booking inventory shown on the original ETR/ticket,
or any ticket issued in exchange for the original ticket, the ticket will be accepted in exchange for a ticket/ETR at the new lower fare as long as all requirements of the new fare are met.
A customer does not qualify for a rollover when there is a voluntary change made to the itinerary making the new fare lower (this is a ticket reissue) or fare rules are not followed.
Additionally, the passenger's confirmed itinerary must meet the conditions of the
new/reduced fare as shown below, and no voluntary changes are made to the itinerary as shown
on the ticket.
The applicable change fee must be collected.
Advance Reservations/Ticketing Requirement:
The travel commencement date must meet the advance reservations/ticketing requirements of
the new fare at the time the reservation was originally ticketed.
Example: Original itinerary was ticketed June 16. New fare added June 19 which requires a seven-day advance purchase. Itinerary travel commences June 23.
Passenger meets advance purchase requirements for rollover, based on above example.
-Booking Code - Currently confirmed in the inventory of the new fare or is rebooked in the
inventory of new fare.
Rollovers Apply On The Following Flights Only:
American Airlines Codeshare Partners
Local and joint fares and American Airlines international fares issued on American Airlines ticket stock (001). This
applies regardless of the method of fare construction used to obtain the lower fare.
Provided all the rollover criteria are met, the ticket/ETR may be rolled over on or before
the date of departure, but no later than the last ticket date (if any) of the new fare as
shown in the applicable fare quote. The applicable change fee must be collected.
All markets within the 50 U.S.
All markets between the 50 U.S. and Puerto Rico/U.S. Virgin Islands
For tickets issued prior to November 4, 2004:
The customer may receive a refund by accepting a travel voucher or MCO for the difference
between the two fares (to be issued in the passenger's name). No change fee applies.
For tickets issued on/after November 4, 2004:
The customer will receive the difference in the fares less the applicable change fee in the
form of an American Airlines travel voucher or MCO.
All markets between the 50 U.S. and Canada.
All markets between Puerto Rico/U.S. Virgin Islands and Canada.
For tickets issued prior to December 19, 2004:
The customer may receive a refund by accepting a travel voucher or MCO for the
difference between the two fares to be issued in the passenger's name. No change fee
For tickets issued on/after December 19, 2004:
The customer will receive the difference in the fares less the applicable change fee in
the form of an American Airlines travel voucher or MCO.
For tickets issued on or after August 9, 2007, American Airlines will collect the change fee that applies to the original ticketed fare on all rollover transactions, including International, and will follow the same procedures as rollovers for Domestic itineraries.
For tickets issued prior to August 9, 2007, rollovers for international itineraries can be refunded to original form of payment only. If
customer used a voucher and credit card to pay for original ticket, the credit card will be
refunded first, then the remainder to voucher.
Note: All Caribbean destinations except Puerto Rico and U.S. Virgin Islands are
considered international itineraries.
Travel Agencies and Rollovers:
For both Domestic and International itineraries, Travel Agents to indicate “rollover” in the ticket endorsement box. Travel Agents may issue a non-refundable MCO for the residual amount (applicable fees apply for the exchange and may be deducted from the residual). The MCO must be made payable to American Airlines for transportation only and show "non-refundable, valid American Airlines only" in the endorsement box.