Exception Transaction Reporting
Ticketing transactions which are not processed electronically through the ARC/IAR are identified as “exception” transactions (e.g. change of agency, non-affiliated IATA’s, exchanges older than 13 months) and are considered an unreported sale and must be settled/reported directly with American Airlines.
Effective February 02, 2010, manual exception submissions are reviewed by the Sales Support Electronic Support Desk for final settlement. An applicable processing fee is payable by an authorized valid credit card by calling ESD 1-800-233-3229.
Please refer to the ARC Industry Agents Handbook prior to submitting the manual exception to Sales Support Electronic Support Desk.
You must prepare the required documents within the applicable timeframe. Transactions must received no later than Tuesday, 11:59 P.M. (Eastern Time) following the close of the Period Ending Date (PED). If Monday or Tuesday is a holiday, you will have until Wednesday, 11:59 P.M. (Eastern Time) to report the sale to American Airlines.
Any Manual Exception forms that are not complete with all the required information will be returned to the travel agency. You may contact American Airlines/Electronic Support Desk at 1-800-233-3229 for additional information.
Manual Exception mailing address:
Electronic Support Desk
4255 Amon Carter Blvd, MD4106
Fort Worth, Texas 76155