Ticketing - Name Change or Name Correction Restrictions

Index

General Information

American Airlines offers more flexibility to the travel agency community when processing name corrections on wholly unused tickets. Minor name corrections can be made in the same PNR without a waiver; major name corrections can be made in the same PNR with the required waiver authorization and applicable process fee on itineraries that are wholly American Airlines, American Eagle®, or American Connection®.

Return to Top

Name Change

For marketed and operated flights by American Airlines, American Eagle and American Connection and for codeshare, interline and alliance flights operated by other carriers:

  • Name Changes from one person to another person are not allowed.
  • Travel agents should not make any name changes in their Global Distribution System (GDS) or Computer Reservation System (CRS) in the customers ticketed PNR. The travel agent will need to call Sales Support for review.

Return to Top

Minor Name Correction


American Airlines Guidelines for Minor Name Correction for Domestic & International Tickets

  • All flights on the ticket must be American Airlines, American Eagle, American Connection and  AA* oneworld® codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL only
    • If the ticket includes flights operated by any other carrier or codeshare (excluding AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL), please do not make any changes in the customers ticketed PNR. Please contact American Airlines Sales Support for assistance.
  • Corrections to the last name is limited to a maximum of three characters.
  • Only one reissue for a minor name correction is allowed per passenger ticket.
    • If the name requires further correction and the ticket needs to be reissued a second time, a name correction waiver authorization is required and the applicable processing fee applies. Refer to Name Correction Policy below.

Minor Name Corrections are allowed for the following

  • Correct Last Name (maximum 3 characters)
  • Hyphenated name
  • Nickname to full name
  • Middle Name or Middle Initial
  • Correct spelling of passenger's first name
  • Inverted Names
  • Correction of children surnames (Last Name)
  • Removing prefix/suffix
  • Marriage/Divorce (wholly on AA itineraries - must match SFPD/DOCS)
  • Legal Name Change (wholly on AA itineraries - changing the name to match the travel documents as long as it is the same person traveling)

Agency Instructions for Ticket Reissue and Documentation for a Minor Name Correction

  • Cancel seats and special meals prior to changing name in same PNR.
  • Correct the name in the same PNR
  • Re-enter the SFPD SSR DOCS
  • Update the OSI Field with the required documentation
  • Re-assign the seats and request the special meals
  • Reissue the ticket as an even exchange (no changes to flights/dates allowed)
    • Indicate the waiver code in the IT BOX.
    • The waiver code is the only required verbiage in the IT BOX of the new ticket and supersedes all other information.
  • No name correction waiver authorization is required through SalesLink
  • Processing fee not applicable
  • The OSI and Waiver Code must be indicated or the exchange will be subject to a debit memo

Secure Flight Passenger Data (SFPD)

  • After making the minor name correction it is required that the Travel Agent re-enter the Secure Flight Passenger Data (SFPD) information in the SSR DOCS field.

OSI Message:

  • OSI message to the PNR: OSI AA MINOR NAME CORRECTION POLICY

Waiver Code:

  • Waiver Code in the IT BOX of the new ticket: AANC03AGCY

Passenger Name Field Information

Name field in the PNR

  • Only requires the FULL NAME – which is the full “Lastname and the Full Firstname” only as it appears on the government issued ID that the passenger will use while traveling. The middle name or initial is not required in the Name Field of the PNR. Do not add a prefix, or suffix.

Middle Name or Middle Initial

  • Is not required in the name field of the reservation for ticketing or upgrading purposes. The CRS/GDS functionalities differ and may not support the middle name or middle initial. Check with your CRS/GDS Help Desk for clarification on Name Field requirements

Examples of Minor Name Corrections:

  • Correct Last Name (maximum 3 characters)
    • Thomason/Robert - correct last name to Thomas
    • Smith/John – correct last name to Smythe
  • Hyphenated Names
    • Taylor/Elizabeth – correct to add Smith Taylor to last name – Smith Taylor/Elizabeth
  • Nickname to full name
    • Tom – correct full name to Thomas
    • Chris – correct full name to Christine
  • Middle Name or Middle Initial
    • Baker/Gerald – correct to add middle name – Baker/Gerald Robert or Baker/Gerald R
  • Correct spelling of passenger's first name
    • Brown/Susan – correct first name to Suzanne - Brown/Suzanne
    • Smith/Edgar – correct first name to Edward - Smith/Edward
    • Jones/Mathew – correct first name to Matthew - Jones/Matthew
  • Inverted Names
    • James/Francis – correct to Francis/James
    • George/Michael – correct to Michael/George
  • Correction of children surnames (Last Name)
    • Walters/Isabella – correct to legal last name for child to Thomas/Isabella
  • Removing prefix/suffix
    • Miller/Christine Ms – correct to Miller/Christine or Miller/Christine Leigh
    • Thomas Jr/Anthony – correct to Thomas/Anthony
  • Marriage/Divorce (wholly on AA itineraries – must match SFPD/DOCS)
    • Smith/Jane – corrected to Thomas/Jane – matches SFPD/DOCS
  • Legal Name Change
    • Wholly on AA itineraries – changing the name to match the travel documents as long as it is the same person traveling

Return to Top

Major Name Correction

Travel agents can make a major name correction on wholly unused tickets on American Airlines (001)-validated tickets in the same PNR for itineraries that are wholly American Airlines, American Eagle, or American Connection, prior to requesting the required name correction waiver authorization and collection of the processing fee through SalesLink.

  • Corrections to a customer's last name that is more than three characters
  • Legal Name Change (for AA/AA* or AA/OA itineraries - changing the name to match the travel documents as long as it is the same person traveling)
  • Marriage/Divorce (for AA/AA* or AA/OA itineraries – must match SFPD/DOCS)
  • A name correction has already been made to the ticket

Travel agents should contact American Airlines Sales Support prior to making the major name correction in the same PNR for the following situations:

  • Itineraries that include other carrier or codeshare space

Agency Instructions for Ticket Reissue and Documentation for a Major Name Correction for Wholly American, American Eagle and American Connection

  • Cancel seats and special meals prior to changing name in same PNR
  • Correct the name in the same PNR
  • Re-enter the SFPD SSR DOCS
  • Reassign the seats and request the special meals
  • Name correction waiver authorization is required through SalesLink
  • Reissue the ticket as an even exchange (no changes to flights/dates allowed), and collection of a processing fee may apply

Examples of Major Name Corrections (waiver required through SalesLink):

  • Correct Last Name – Correction is more than 3 characters
    • Mohamed/Omar - correct last name Muhammat
    • Laurance/Robert – correct last name Lorrence
  • Correct spelling of passenger's first name – results in a completely different name
    • Smith/Susan – correct name is Smith/Sally
    • Thomas/Julian – correct name is Thomas/Justin
  • Marriage/Divorce
    • On AA/AA* or AA/OA itineraries – must match SFPD/DOCS
  • Legal Name Change
    • On AA/AA* or AA/OA itineraries – changing the name to match the travel documents as long as it is the same person traveling)

Return to Top

Infant Name Correction

Travel agents may make name change corrections to an infant name field even if the ticketed itinerary contains other airline/codeshare segments. Infant names are not sent to the other airline/codeshare; only a 3SSR message is generated to the other airline indicating an infant will be traveling so there is no risk of cancelling other airline/codeshare space.

  • Do not divide the infant from the existing PNR.
  • Add 4INFT SSRs (4INFT for AA space/3INFT when other carrier space in the PNR) by segment and name associated to the adult to identify lap child (no seat) – this will automatically create the I/ (Infant name) in the name field.
        • Example: 4INFT/SMITH/JAMES/02APR11-2.1 - last name, first name, birth date of the infant, and an adult name association (infant name should not in name field)
        • Example by segment format: 4INFT1/SMITH/JAMES/02APR11-Segment 1, one adult in PNR and lap infant (infant name should not in name field)
        • OA GDS subscribers should contact their respective OA GDS representatives for correct formats

Note: Do not add the I/ name field and then add the 4INFT as the system will compare the name input in the SSR INFT field with the data in the I/ field and if the name is not EXACT then the system automatically adds another I/ --  or it may automatically add another I/--. This will create problems ending the PNR.

  • Update the DOCS/DB or DOCS/P
    • INF SFPD – indicate F1 or M1 for Gender and associate to one of the adults
    • OA GDS Subscribers should contact their respective OA GDS representatives for correct formats.
  • Ticketing
    • Domestic- no ticket required
    • International- reissue ticket, no waiver authorization or processing fee applies.

Return to Top

Questions

Please contact American Airlines Sales Support for assistance with any questions regarding this updated name correction policy.

Return to Top

Updated: July 2, 2014