Ticketing - Name Change or Name Correction Restrictions

Index

General Information

American Airlines offers more flexibility to the travel agency community when processing name corrections on wholly unused tickets. Minor name corrections can be made in the same PNR without a waiver; major name corrections can be made in the same PNR with the required waiver authorization and applicable process fee on itineraries that may include American Airlines, American Eagle, US Airways, and AA* oneworld® codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US only.

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Name Change

For marketed and operated flights by American Airlines and American Eagle and for codeshare, interline and alliance flights operated by other carriers:

  • Name Changes from one person to another person are not allowed.
  • Travel agents should not make any name changes in their Global Distribution System (GDS) or Computer Reservation System (CRS) in the customers ticketed PNR. The travel agent will need to call Sales Support for review.

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Minor Name Correction

American Airlines Guidelines for Minor Name Correction for Domestic & International Tickets

Travel agents can make a minor name correction on wholly unused tickets on American Airlines (001)-validated tickets in the same PNR for itineraries that include:

  • American Airlines, American Eagle, US Airways and AA* oneworld® codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US only
  • Original Secure flight DOB/gender may not be altered,
  • If the ticket includes flights operated by any other carrier or codeshare, please do not make any changes in the customers ticketed PNR. Please contact American Airlines Sales Support for assistance.

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Major Name Correction

American Airlines Guidelines for Major Name Correction for Domestic & International Tickets

Travel agents can make a major name correction on wholly unused tickets on American Airlines (001)-validated tickets in the same PNR for itineraries that include:

  • American Airlines or American Eagle, US Airways, AA* oneworld codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US only
  • Original Secure flight DOB/gender may not be altered

Minor Name Corrections
No Waiver Authorization Required

Waiver Code: NC03AGCY

Major Name Corrections
Waiver Authorization Required

$25.00 Fee Applies

Last Name (maximum 3 characters)

Last Name (more than 3 characters)

Legal Name Correction
(wholly on AA Prime Itineraries or AA Prime with US Prime itineraries)

  • Original Secure Flight DOB/Gender may not be altered

Legal Name Correction
(wholly on AA/AA* listed above)

  • Original Secure Flight DOB/Gender may not be altered

Marriage/Divorce
(wholly on AA Prime Itineraries AA Prime with US Prime itineraries)

  • Original Secure Flight DOB/Gender may not be altered

Marriage/Divorce
(wholly on AA/AA* listed above)

  • Original Secure Flight DOB/Gender may not be altered

Update with Second/Additional Last name

  • Original Secure Flight DOB/Gender may not be altered

Name Correction has already been processed on the new ticket

Name Correction has already been processed and corrected on the new ticket - refer to Major Correction as a processing fee will apply

 

First Name

Nickname to full name

Middle Name/Middle Initial

Inverted Names

Children surnames (Last Names)

Removing prefix/suffix

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Agency Instructions for Ticket Reissue and Documentation

Minor Name Corrections

Major Name Corrections

Cancel seats and special meals prior to changing name in same PNR

  • Not required for wholly AA Prime itineraries

Cancel seats and special meals prior to changing name in same PNR

Correct the name in the same PNR

Correct the name in the same PNR

Re-enter the SFPD SSR DOCS

  • Original Secure Flight DOB/Gender may not be altered

Re-enter the SFPD SSR DOCS

  • Original Secure Flight DOB/Gender may not be altered

The OSI message in the PNR:  Minor name correction policy

IT BOX

Waiver Code: NC03AGCY

  • This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

The OSI message in the PNR:  Major name correction policy

IT BOX:

No Waiver Code required for Major Name Correction

SalesLink or Sales Support Waiver authorization required in the PNR

Reassign the seats and request the special meals

Reassign the seats and request the special meals

Reissue the ticket as an even exchange (no changes to flights/dates allowed)

    Indicate the waiver code in the IT BOX.

    The waiver code is the only required verbiage in the IT BOX of the new ticket and supersedes all other information

Request Major name correction waiver authorization and collection of the processing fee through SalesLink.

Note: Please contact American Airlines Sales Support prior to making the major name correction when the itinerary includes other carrier or codeshare space.

No name correction waiver authorization is required through SalesLink

No waiver code required in the IT Box for Major; only the waiver authorization from SalesLink.

Processing fee not applicable

Processing fee applicable  $25.00USD

For name corrections on AA*/codeshare flights, please contact the operating carrier to ensure the name correction was received

For name corrections on AA*/codeshare flights, please contact the operating carrier to ensure the name correction was received

Passenger Name Field Information

Name field in the PNR

  • The customer's name that appears in the Name Field of the PNR, ticket and boarding pass, only requires the Last Name and First Name as it appears on the government ID that the passenger will use while traveling.

Middle Name or Middle Initial

  • The customer's middle name or middle initial is not a requirement for the Name Field in the PNR, ticket or boarding pass.

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Infant Name Correction

Travel agents may make name change corrections to an infant name field even if the ticketed itinerary contains other airline/codeshare segments. Infant names are not sent to the other airline/codeshare; only a 3SSR message is generated to the other airline indicating an infant will be traveling so there is no risk of cancelling other airline/codeshare space.

  • Do not divide the infant from the existing PNR.
  • Add 4INFT SSRs (4INFT for AA space/3INFT when other carrier space in the PNR) by segment and name associated to the adult to identify lap child (no seat) – this will automatically create the I/ (Infant name) in the name field.
        • Example: 4INFT/SMITH/JAMES/02APR11-2.1 - last name, first name, birth date of the infant, and an adult name association (infant name should not in name field)
        • Example by segment format: 4INFT1/SMITH/JAMES/02APR11-Segment 1, one adult in PNR and lap infant (infant name should not in name field)
        • OA GDS subscribers should contact their respective OA GDS representatives for correct formats

Note: Do not add the I/ name field and then add the 4INFT as the system will compare the name input in the SSR INFT field with the data in the I/ field and if the name is not EXACT then the system automatically adds another I/ --  or it may automatically add another I/--. This will create problems ending the PNR.

  • Update the DOCS/DB or DOCS/P
    • INF SFPD – indicate F1 or M1 for Gender and associate to one of the adults
    • OA GDS Subscribers should contact their respective OA GDS representatives for correct formats.
  • Ticketing
    • Domestic- no ticket required
    • International- reissue ticket, no waiver authorization or processing fee applies.

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Questions

Please contact American Airlines Sales Support for assistance with any questions regarding this updated name correction policy.

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Updated November 21, 2014