Ticketing - Name Change Restrictions

Home News Booking and Ticketing Customer Information Partners Programs Travel Experience All Topics For marketed and operated flights by American Airlines, American Eagle and AmericanConnection: Legitimate changes to a passenger's name will be accommodated. The agent will need to call AA Sales Support to complete the name change and retain the inventory. Legitimate name changes include spelling changes, changes to last names due to marriage or divorce and changes to prefixes (for example, Mr. to Dr.). For codeshare, interline and alliance flights operated by other carriers: The name field should never be altered in a codeshare / interline / alliance PNR. Most airlines have automation in place which will automatically cancel a booking if the name field is altered. This policy includes simple misspellings. This policy pertains to all airlines. Insert advice of a name correction in an OSI/SSR message to the carrier. The original source of ticketing must reissue the ticket if necessary. Agents ticketing multi-carrier itineraries where space has been canceled due to name change restrictions must contact each airline individually for reinstatement.

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