Ticketing - Name Change or Name Correction Restrictions

Index

General Information

American Airlines offers more flexibility to the travel agency community when processing name corrections on wholly unused tickets. Minor name corrections can be made in the same PNR without a waiver; major name corrections can be made in the same PNR with the required waiver authorization and applicable process fee on itineraries that are wholly American Airlines or American Eagle®.

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Name Change

For marketed and operated flights by American Airlines and American Eagle and for codeshare, interline and alliance flights operated by other carriers:

  • Name Changes from one person to another person are not allowed.
  • Travel agents should not make any name changes in their Global Distribution System (GDS) or Computer Reservation System (CRS) in the customers ticketed PNR. The travel agent will need to call Sales Support for review.

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Minor Name Correction


American Airlines Guidelines for Minor Name Correction for Domestic & International Tickets

  • All flights on the ticket must be American Airlines, American Eagle, US Airways and AA* oneworld® codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US only
    • If the ticket includes flights operated by any other carrier or codeshare, please do not make any changes in the customers ticketed PNR. Please contact American Airlines Sales Support for assistance.
  • Corrections to the last name is limited to a maximum of three characters.
  • Original Secure Flight DOB/gender may not be altered.
  • Only one reissue for a minor name correction is allowed per passenger ticket.
    • If the name requires further correction and the ticket needs to be reissued a second time, a name correction waiver authorization is required and the applicable processing fee applies.

Minor Name Corrections are allowed for the following

  • Last Name (maximum 3 characters)
  • Hyphenated name
  • Nickname to full name
  • Middle Name or Middle Initial
  • First Name
  • Inverted Names
  • Children surnames (Last Name)
  • Removing prefix/suffix
  • Marriage/Divorce (wholly on AA itineraries)
  • Legal Name Change (wholly on AA itineraries)

Note: Original Secure Flight DOB/gender may not be altered.

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Major Name Correction

Travel agents can make a major name correction on wholly unused tickets on American Airlines (001)-validated tickets in the same PNR for itineraries that are wholly American Airlines or American Eagle or includes US Airways, AA* oneworld codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US only, prior to requesting the required name correction waiver authorization and collection of the processing fee through SalesLink.

  • Corrections to a customer's last name that is more than three characters
  • Legal Name Change (AA/AA* listed above)
  • Marriage/Divorce (AA/AA*listed above)
  • Original Secure Flight DOB/gender may not be altered.
  • A name correction has already been made to the ticket

Travel agents should contact American Airlines Sales Support prior to making the major name correction in the same PNR for the following situations:

  • Itineraries that include other carrier or codeshare space

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Agency Instructions for Ticket Reissue and Documentation

Minor Name Corrections

Major Name Corrections

Cancel seats and special meals prior to changing name in same PNR

Cancel seats and special meals prior to changing name in same PNR

Correct the name in the same PNR

Correct the name in the same PNR

Re-enter the SFPD SSR DOCS

Re-enter the SFPD SSR DOCS

Update the OSI Field with the required documentation

Update the OSI Field with the required documentation

Reassign the seats and request the special meals

Reassign the seats and request the special meals

Reissue the ticket as an even exchange (no changes to flights/dates allowed)

Indicate the waiver code in the IT BOX.

The waiver code is the only required verbiage in the IT BOX of the new ticket and supersedes all other information.

Request Major name correction waiver authorization and collection of the processing fee through SalesLink.

Note: Please contact American Airlines Sales Support prior to making the major name correction when the itinerary includes other carrier or codeshare space.

No name correction waiver authorization is required through SalesLink

No waiver coder required in the IT Box for Major only the waiver authorization from SalesLink.

Processing fee not applicable

For name corrections on AA*/codeshare flights, please contact the operating carrier to ensure the name correction was received

The OSI and Waiver Code must be indicated or the exchange will be subject to a debit memo

For name corrections on AA*/codeshare flights, please contact the operating carrier to ensure the name correction was received

 

Secure Flight Passenger Data (SFPD)

  • After making the minor name correction it is required that the Travel Agent re-enter the SFPD information in the SSR DOCS field.

OSI Message:

  • OSI message to the PNR: OSI MINOR NAME CORRECTION POLICY

Waiver Code:

  • Waiver Code in the IT BOX of the new ticket: NC03AGCY
    • This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

Passenger Name Field Information

Name field in the PNR

  • The customer's name that appears in the Name Field of the PNR, ticket and boarding pass, only requires the Last Name and First Name as it appears on the government ID that the passenger will use while traveling.

Middle Name or Middle Initial

  • The customer's middle name or middle initial is not a requirement for the Name Field in the PNR, ticket or boarding pass.

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Infant Name Correction

Travel agents may make name change corrections to an infant name field even if the ticketed itinerary contains other airline/codeshare segments. Infant names are not sent to the other airline/codeshare; only a 3SSR message is generated to the other airline indicating an infant will be traveling so there is no risk of cancelling other airline/codeshare space.

  • Do not divide the infant from the existing PNR.
  • Add 4INFT SSRs (4INFT for AA space/3INFT when other carrier space in the PNR) by segment and name associated to the adult to identify lap child (no seat) – this will automatically create the I/ (Infant name) in the name field.
        • Example: 4INFT/SMITH/JAMES/02APR11-2.1 - last name, first name, birth date of the infant, and an adult name association (infant name should not in name field)
        • Example by segment format: 4INFT1/SMITH/JAMES/02APR11-Segment 1, one adult in PNR and lap infant (infant name should not in name field)
        • OA GDS subscribers should contact their respective OA GDS representatives for correct formats

Note: Do not add the I/ name field and then add the 4INFT as the system will compare the name input in the SSR INFT field with the data in the I/ field and if the name is not EXACT then the system automatically adds another I/ --  or it may automatically add another I/--. This will create problems ending the PNR.

  • Update the DOCS/DB or DOCS/P
    • INF SFPD – indicate F1 or M1 for Gender and associate to one of the adults
    • OA GDS Subscribers should contact their respective OA GDS representatives for correct formats.
  • Ticketing
    • Domestic- no ticket required
    • International- reissue ticket, no waiver authorization or processing fee applies.

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Questions

Please contact American Airlines Sales Support for assistance with any questions regarding this updated name correction policy.

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Updated October 24, 2014