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Agency Eligibility
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To be eligible for electronic ticketing:
Check with your GDS/CRS for valid electronic ticketing point of sale countries.
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Electronic Ticket Definition And Eligibility
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AA electronic tickets are the electronic production of flight coupons. When the electronic ticket option is used, all other applicable documentation continues to print, such as agent coupon, auditor coupon, charge form and passenger receipt. The actual ticket is stored electronically in AA's database. AA electronic tickets must be validated and plated on AA/001.
- The itinerary may contain no more than 16 segments of airspace for each ticket. An ARNK is considered to be a segment. Open segments are allowed
when the itinerary contains at least one confirmed segment.
- Bulk fares are allowed with AA e-tickets.
- AA accepts up to two separate forms of payment for an electronic ticket.
Not Eligible:
- Codeshare flights marketed by AA are not eligible for AA electronic ticketing when the operating carrier does not have an interline electronic ticketing agreement with AA.
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Infant E-Ticketing
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Infants are e-ticket eligible when travel is on AA and any of the carriers listed in the Interline E-Ticketing Agreement section below. Do not issue a paper infant ticket for e-ticket eligible itineraries and carriers.
- Travel Agent to book the Adult (s) in the PNR (do not include the infant name or information)
- Update the DOCS/DB or DOCS/P
- Issue the Adult (s) ticket.
- Add 4INFT SSRs (4INFT for AA space/3INFT when other carrier space in the Pnr) by segment and name associated to the adult to identify lap child (no seat) –this will automatically create the I/ (Infant name) in the name field.
- Example: 4INFT/SMITH/JAMES/02APR11-2.1 - last name, first name, birth date of the infant, and an adult name association (infant name should not in name field)
- Example by segment format: 4INFT1/SMITH/JAMES/02APR11-Segment 1, one adult in PNR and lap infant (infant name should not in name field)
Note: Do not add the I/ name field and then add the 4INFT as the system will compare the name input in the SSR INFT field with the data in the I/ field and if the name is not EXACT then the system automatically adds another I/ -- or it may automatically add another I/--. This will create problems ending the Pnr.
- Travel Agent to book the Adult (s) in the PNR (do not include the infant name or information)
- Update the DOCS/DB or DOCS/P
- Issue the Adult (s) ticket.
- Add the I/ --(Infant Name) in the name field.
- Add INFT SSRs (4INFT for AA space/3INFT when other carrier space in the Pnr) by segment and name associated to the adult to identify lap child (no seat).
- OA GDS Subscribers should contact their respective OA GDS representatives for correct formats.
Infants Requiring Tickets with AAirpass Tickets
AAirpass customers traveling to destinations that require infants to have electronic tickets will be required to have the AAirpass ticket issued prior to adding the infant name field. The following steps must be performed in order for the infant e-ticket to be issued:
- Travel Agent to book the AAirpass customer’s PNR (do not include the infant name or information)
- Travel Agent to call AA RES and provide the AAirpass PNR; advise the AA RES agent that the AAirpass member will be traveling with an infant
- AA RES will set up AAirpass PNR for ticketing (it will not include the infant name or information)
- AA RES will contact their Resolution Support Desk (RSD) to have AAirpass ticket issued immediately
- Customers who do not want their AAirpass ticket issued immediately must call back after AAirpass ticket is issued to add infant
- Travel Agent will be transferred to the RSD agent directly to provide the infant information to PNR; AA eTDS will issue the infant e-ticket
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Interline E-Ticketing Agreements
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As of May 12, 2010
AA has interline e-ticket agreements with the following airlines:
| 4M |
LAN Argentina |
| 9K |
Cape Air |
| 9W |
Jet Airways |
| AC |
Air Canada |
| AF |
Air France |
| AI |
Air India |
| AM |
AeroMexico |
| AP |
Air One |
| AV |
Avianca |
| AY |
Finnair |
| AZ |
Alitalia |
| BA |
British Airways |
| BD |
British Midland |
| BE |
Flybe |
| BR |
EVA Airways |
| BW |
Caribbean Airlines |
CA |
Air China |
| CI |
China Airlines |
| CM |
Copa Airlines |
| CO |
Continental |
| CX |
Cathay Pacific |
| CZ |
China Southern |
| EI |
Aer Lingus |
| EK |
Emirates |
| EY |
Etihad Airways |
| FI |
Icelandair |
| FJ |
Air Pacific |
| G3 |
Gol Airlines |
| GF |
Gulf Air |
| HA |
Hawaiian Airlines |
| HU |
Hainan Airlines |
| IB |
Iberia |
| IT |
Kingfisher Airlines |
| JC |
JAL Express |
| JJ |
TAM |
| JL |
Japan Airlines |
| JM |
Air Jamaica |
| JO |
JALWays |
| KA |
Dragonair |
| KE |
Korean Airlines |
| KL |
KLM |
| KQ |
Kenya Airways |
| KU |
Kuwait Airways |
| KX |
Cayman Airways |
| LA |
LAN Airlines |
LH |
Lufthansa |
| LO |
LOT Polish |
| LP |
LAN Peru |
| LR |
LACSA International Airlines |
| LX |
SWISS International Airlines |
| LY |
El Al |
| MA |
Malev Hungarian Airlines |
| ME |
Middle East Airlines |
| MH |
Malaysia Airlines |
| MP |
Martin Air |
| MS |
Egypt Air |
| MX |
Mexicana |
| NH |
All Nippon Airways |
| NU |
Japan Transocean |
| NW |
Northwest |
| NZ |
Air New Zealand |
| OA |
Olympic Airlines |
| OS |
Austrian |
| OZ |
Asiana |
| PK |
Pakistan International Airlines |
| PR |
Philippine Airlines |
| PU |
PLUNA |
| PZ |
TAM Mercosur |
| QF |
Qantas |
| QR |
Qatar Airways |
| RJ |
Royal Jordanian |
| S7 |
Russia Airlines |
| SA |
South African Airways |
| SK |
Scandinavian Airlines |
| SN |
Brussels Airlines |
| SQ |
Singapore Airlines |
| TA |
TACA International Airlines |
| TG |
Thai Airways |
| TK |
Turkish Airlines |
| TN |
Air Tahiti Nui |
| TP |
TAP Air Portugal |
| UA |
United Airlines |
| UL |
SriLankan Airlines |
| UP |
Bahamasair |
| US |
US Airways |
| VN |
Vietnam Airlines |
| VS |
Virgin Atlantic |
| VV |
Aerosvit |
| VW |
Aeromar Mexico |
| XL |
LAN Ecuador |
| YV |
Mesa Airlines / go! |
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Note: The above list is subject to change. Some agreements may
not be currently implemented in all GDSs. It is advisable to verify current agreements directly with
your GDS. |
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Cancelling An Electronic Ticket PNR
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Canceling a PNR does not void or cancel an electronic ticket. An electronic ticket may be voided directly in the GDS up until 11:59p.m. the business day after the ticket was issued. Travel agents have an additional day to reconcile the IAR, ensuring that all voids performed in the GDS were updated.
For more information see www.arccorp.com and contact your GDS.
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Changing or Rebooking Other Airline or AA Codeshare Segments
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Sometimes the transfer of data can get jumbled or lost when canceling and rebooking other airline partner segments or AA Codeshare segments in the same transaction. To ensure a clean transmission and avoid the possibility of losing the new space, it is best to make changes to other airline partner segments or AA Codeshare segments in separate steps.
- Book new segments
- End and Retrieve the PNR, ensuring the record locator has been received back from the other airline
- Cancel old segments
This will help Sabre and the other airlines system clearly communicate the transaction. If the other airline partner space is limited and you want to guarantee it, book the new segments before canceling the old segments. The important item to remember, regardless of the order in which you cancel and book (or book then cancel) is to end and retrieve the PNR between steps and ensure a record locator has been received back from the carrier and is added to the end of the segment. Until the locator is received, the customer is not confirmed in the other airline's system.
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Changes To An Electronic Ticket
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A change in the itinerary does not automatically update the electronic ticket record in Sabre. The electronic ticket record must always be updated through the exchange process. Please see your GDS for ticketing.
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Electronic Ticket Record Retrieval
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AA's electronic ticket records can be retrieved in AA's database for seven days after the last air segment is flown, or for open or unused tickets, 13 months after the last intended flight date. An error message ticketing record not found will appear after the allotted time expires. To review the various ways to retrieve an electronic ticket see your GDS for ticketing formats.
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Electronic To Paper Or Paper To Electronic
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Travel Agents are required to issue an electronic ticket when the itinerary is e-ticket eligible. Travel Agents should not convert e-ticket coupons to paper upon customer request for a charge. All e-ticket eligible itineraries must be e-ticket issued. A paper ticket issued on an e-ticket eligible itinerary is subject to a debit memo. Only non-e-ticket eligible itineraries (itineraries that include OA carriers that American Airlines does not have an e-ticket agreement and itineraries with 16 plus segments), may issue a paper ticket. You will need to check with the OA carrier to verify if they allow paper ticket acceptance.
For International point of sale agencies there is no paper (ATB) ticket acceptance.
Note: All fare rules and required add-collects apply to ticket exchange activity regardless of hether the original ticket was paper or electronic. The new ticket must follow all fare rules including advance-ticketing requirements.
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Extra Seat Procedures
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For the safety and comfort of all customers, American Airlines has aligned their seating accommodation policies with other major airlines regarding customers who may require more than one seat. The Extra Seat Policy applies to American Airlines (AA), American Eagle and AmericanConnection for domestic and international flights. A customer may elect to purchase an additional seat for privacy or because they are:
- Unable to fit into a single seat in their ticketed cabin and/or
- Unable to properly buckle their seatbelt using a single seatbelt extender (available upon request from a flight attendant) and/or
- Unable to lower both armrests without encroaching upon the adjacent seating space or another customer.
The extra seat name must appear as 2.1PAX LAST NAME/ EXST for the extra seat.
EXAMPLE: 2.1HOWELL/ EXST
You will be required to enter SFPD for Extra/Additional Seats. You may duplicate the same SFPD data which was entered for the passenger even though the First Name is EXST. This information is necessary for ticketing only, it will not be sent to TSA.
EXAMPLE:
- 4DOCS/DB/01JAN53/M/HOWELL/THURSTON/BACKUS-N1.1
- 4DOCS/DB/01JAN53/M/HOWELL/THURSTON/BACKUS-N2.1
NOTE: The above is a SABRE format; for OA GDS formats, please contact them directly.
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Refunds
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Electronic refund is required per local settlement plan rules. For more information, see your GDS.
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Voids
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Electronic tickets may be voided directly in the GDS by 11:59 PM local time, but must be done prior to 11:59 PM Eastern Standard Time for IAR to process correctly. For more information, visit www.arccorp.com and contact your GDS.
A maximum of one electronic ticket may be voided at a time. If multiple tickets must be voided, a separate void entry must be entered for each ticket.
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Formats
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For further information on formats or ticketing topics please contact your GDS.
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Verifying AA Electronic Ticket Usage
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Unused AA electronic tickets may be accessed for 13 months from the first date of intended usage. The information is accessible via your CRS with the ticket number and passenger name.
Please see your CRS help or format section for more information.
If the response is UTL (unable to locate), then there are no unused flight coupons for the ticket number being queried. Only electronic tickets with unused coupons will be displayed back for further handling.
As a reminder, most airline tickets are nonrefundable. However, after applying the
appropriate change fee, any remaining balance may be applied to the purchase of a new AA electronic ticket. Please review the tariffs governing the original ticket fare applicability.
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Cancel Refund Or Void Exchange
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American Airlines has offered cancel refund/void exchange functionality since 2003. The Void Exchange enhancement gives agents the ability to cancel / undo an electronic ticket that was issued as a result of an exchange transaction. Similarly, Cancel Refund lets a travel agent cancel / undo a refund processed in error. The cancel refund or void exchange request must be made by 11:59 PM on the same day it was issued. If completed properly, these transactions will re-open the old ticket in AA's database while automatically updating the agency’s ARC IAR report the next day.
Cancel refund/void exchange increases efficiency by eliminating the need for travel agencies to contact AA and ARC to revert funds and correct electronic ticket status.
For more information on these functions, agencies should contact their respective GDS.
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Non-Refundable E-Ticket to Refundable E-Ticket Exchanges
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Whenever a non-refundable fare ticket has been applied to the purchase of a refundable fare ticket, a non-refundable notation must be made in the endorsement box of the new ticket. The original non-refundable value remains non-refundable for any subsequent reissues. If there is a residual between the original non-refundable fare and the new ticket fare, the agency may take the ASC fee from the residual and issue an MCO for the remainder. See VCR example below.
VCR EXAMPLE FOR THE ENDORSEMENT BOX:
0017550771096 NAME-SMITH/EXAMPLE
TTL NBR OF CPNS- 2 DATE OF ISSUE-06NOV08 PNR-*PURGED 13NOV08
CC-TPXXXXXXXXXXXXXXX
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 1097 L 10NOV FLLDFW 330P OK L26D/10XAKS OK
2O AA 1386 L 12NOV DFWFLL 445P OK L26D/10XAKS OK
FARE USD 588.92 TAX 14.00XT TAX 44.17US TAX 7.00ZP
TOTAL USD 654.09
FARE CALC FLL AA DFW 294.46AA FLL 294.46USD588.92END AA ZPFLL
DFW XT 5.00AY9.00XFFLL4.5DFW4.5
FORM OF PAYMENT-A/C 407.09
FOP-TPXXXXXXXXXXXXXXX
DATE OF ISSUE-06NOV08 ISSUED AT-MLB 62G B4
ARC/IATA NBR-11111111
EXCH-0017548396603/12
ORIG ISSUED AT-18SEP08MLB FEF-EFCC TP
ENDORSEMENTS/RESTRICTIONS-
NON-REF
IT-XXXXXXXXXX
REMARKS-
ENTER VCRH*TKTNBR*CALL TO DISPLAY CPN DETAILS
ENTER VCRH*TKTNBR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY
NOTE: When the agency applies a non-refundable ticket to a refundable fare, the agency can not process a refund of the non-refundable to an MCO and the refundable portion to the FOP. The ticket is non-refundable; however, there may be situation that makes the customer eligible for the refund. As an example, a customer may want a refund due to a schedule change of 61-120 minutes that may qualify for a refund and must be processed by AA Refunds only. Refer to the Refunds section.
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Non-Refundable Ticket Endorsement
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Per the Tariff rule/restrictions ALL non-refundable tickets, the original ticket and the reissued/exchanged ticket must be annotated in the endorsement box as follows– For the original issued ticket - NONREF/CXL BY FLT TIME OR NOVALUE – For the reissued/exchanged ticket - NONREF/CHGFEEPLUSFAREDIF/ - see examples below:
ORIGINAL ISSUED TKT:
ENDORSEMENTS/RESTRICTIONS-
NONREF/CXL BY FLT TIME OR NOVALUE
REISSUED/EXCHANGE TKT :
ENDORSEMENTS/RESTRICTIONS-
NONREF/CHGFEEPLUSFAREDIF
Per the Tariff rule/restriction for non-refundable tickets “reissued/exchanged” to a refundable fare the following rule applies:
Whenever a non-refundable fare ticket is “reissued/exchanged” to a refundable fare the notation Non-Refundable must be carried forth to the endorsement box (see example below) of the new ticket and it will remain non-refundable for ANY subsequent reissues/exchanges. The following information must be indicated in the endorsement box:
ENDORSEMENTS/RESTRICTIONS-
NONREF
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Multiple Ticket in Same PNR - Incorrect Ticket Coupon Lift Avoidance
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In an effort to assist our valued agency partners, it is critical to understand the importance of not having multiple valid tickets (open/ok coupon status) for the same flight(s) and/or origin destination in a passenger’s PNR.
To prevent having multiple tickets in a PNR, the agency should consider the following:
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Void – if within the applicable ticketed window, VOID the ticket and issue a completely new ticket
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Reissue/Exchange – if the ticketed fare allows changes, reissue/exchange the ticket for the new itinerary, rather than issue multiple tickets within the same PNR
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Refund – if the ticketed fare is refundable, issue/process a refund and then issue a completely new ticket. This can be done in the existing PNR or in a new PNR containing the updated itinerary. Either way, this avoids having multiple “live” tickets for the same customer and same flight in the airline’s e-ticket database
If there is more than one valid ticket that exists for a passenger's flight AT TIME OF CHECK-IN, the airline's automation systems will not know for certain which coupon is intended for use. This is true whether check-in takes place on-line, at an airport self-service machine (Kiosk) or in person with an actual agent. To ensure the correct coupon is lifted every time, simply choose any one of the 3 recommended options we’ve listed. Let's illustrate what we mean, using the following scenario.
Your client on 11MAY09 asks you to book and ticket an itinerary for next week:
19MAY09 - MIASJU
24MAY09 – SJUMIA
0017002195582 NAME-SAMPLE/TICKET
TTL NBR OF CPNS- 2 DATE OF ISSUE-12MAY09 PNR-XXXXXX 11MAY09
CC-XXXXXXXXXXXXXXX
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 869 O 19MAY MIASJU 1155A OK OM0ACBN OK
2O AA 1736 N 24MAY SJUMIA 830P OK N7ACBN OK
FARE USD 188.00 TAX 32.20US TAX 5.00AY TAX 9.00XF
TOTAL USD 234.20
FARE CALC MIA AA SJU 69.00AA MIA 119.00 USD188.00END AA XFMIA
4.5SJU4.5 ENDORSEMENTS/RESTRICTIONS-
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME/
IT-XXXXXX
REMARKS--
ENTER VCR*CALL TO DISPLAY COUPON DETAILS
ENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY
FORM OF PAYMENT
FOP-XXXXXXXXXXXXX EXP-XXXX APPROVAL CODE-XXXXX
DATE OF ISSUE-12MAY09 ISSUED AT-XXX XXX XX
ARC/IATA NBR-XXXXXXX
A few days later, 14MAY09, they advise you of a change of plans. A cancel / rebook transaction takes place in the existing PNR, since only the outbound is being changed:
New Travel Outbound Date:
20MAY09 – MIASJU
24MAY09 – SJUMIA remains the same
0017002196699 NAME-SAMPLE/TICKET
TTL NBR OF CPNS- 2 DATE OF ISSUE-15MAY09 PNR-XXXXXX 14MAY09
CC-XXXXXXXXXXXXXXX
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1
AA 869 O 20MAY MIASJU 1155A OK OM0ACBN OK
2O AA 1736 N 24MAY SJUMIA 830P OK N7ACBN OK
FARE USD 188.00 TAX 32.20US TAX 5.00AY TAX 9.00XF
TOTAL USD 234.20
FARE CALC MIA AA SJU 69.00AA MIA 119.00 USD188.00END AA XFMIA
4.5SJU4.5 ENDORSEMENTS/RESTRICTIONS-
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME/
IT-XXXXXX
REMARKS--
ENTER VCR*CALL TO DISPLAY COUPON DETAILS
ENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY
FORM OF PAYMENT
FOP-XXXXXXXXXXXXX EXP-XXXX APPROVAL CODE-XXXXX
DATE OF ISSUE-14MAY09 ISSUED AT-XXX XXX XX
ARC/IATA NBR-XXXXXXX
In the example above the agency issued a new ticket 0017002196699 at the applicable fare for the new itinerary in the same/existing PNR, leaving the original ticket 0017002195582 with open/ok status, instead of processing an exchange/reissue with the applicable change fee. Having two tickets associated to the flight segment 24MAY SJUMIA for the passenger. There is a very good chance the ticket coupon 2 (SJUMIA) of the first ticket issued 0017002196699 in the PNR may be lifted by the airline system.
The same would apply if a refundable ticket was issued and changes made. The original refundable fare ticket should be refunded prior to issuing a new ticket or prior to the flight departure date would be preferable. Refundable tickets may be reissue/exchange for the new itinerary/fare.
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Travel Agency booking AAirpass Customers
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Travel Agencies may book AAirpass reservations, but cannot ticket. American Airlines must issue the AAirpass electronic ticket. The agency is required to update the Secure Flight Passenger Data (SFPD) to their booking reservation for the AAirpass customer prior to sending their Pnr (s) to queue XTM74/11 for eTDS to issue the Electronic Ticket. Ticketing will fail if SFPD has not been added to the PNR and passenger will not be able to check in for their flight or have ticket issued until SFPD has been added.
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