E-Ticketing - AA Electronic Tickets

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Electronic tickets are the key to using American's growing array of automated services, including the Flight Check-In feature on AA.com, Curbside Check-In and the more than 700 AA Self-Service Check-In machines provided at more than 85 airports. E-tickets cannot be lost or stolen and they make changes and refunds easier.

Agency Eligibility
Electronic Ticket Definition And Eligibility
Interline E-Ticketing Agreements
Cancelling An Electronic Ticket PNR
Changes To An Electronic Ticket
Electronic Ticket Record Retrieval
Electronic To Paper Or Paper To Electronic
Refunds
Voids
Formats
Verifying AA Electronic Ticket Usage
Cancel Refund Or Void Exchange
Non-Refundable E-Ticket to Refundable E-Ticket Exchanges
Non-Refundable Ticket Endorsement

Agency Eligibility
To be eligible for electronic ticketing: 1. Check with your GDS/CRS for valid electronic ticketing point of sale countries. 2. Limited to agencies supported by ATB/OPTAT ticket printers/stock.

Electronic Ticket Definition And Eligibility

AA electronic tickets are the electronic production of flight coupons. When the electronic ticket option is used, all other applicable documentation continues to print, such as agent coupon, auditor coupon, charge form and passenger receipt. The actual ticket is stored electronically in AA's database. AA electronic tickets must be validated and plated on AA/001.

Not Eligible:

Interline E-Ticketing Agreements

As of April 7, 2008

AA has interline e-ticket agreements with the following airlines:

4M	LAN Argentina
7H	ERA Aviation
9K	Cape Air
9W	Jet Airways
AC	Air Canada
AF	Air France
AI	Air India
AM	AeroMexico
AP	Air One
AQ	Aloha Airlines
AS	Alaska Airlines
AV	Avianca
AY	Finnair
AZ	Alitalia
BA	British Airways
BD	British Midland
BE	Flybe
BR	EVA Airways
BW	Caribbean Airlines
CA	Air China
CI	China Airlines
CM	Copa Airlines
CO	Continental
CX	Cathay Pacific
CZ	China Southern
DL	Delta Airlines
EG	Japan Asia Airways
EI	Aer Lingus
EK	Emirates
EY	Etihad Airways
FI	Icelandair
FJ	Air Pacific
GF	Gulf Air
HA	Hawaiian Airlines
HP	America West Airlines
HU	Hainan Airlines
IB	Iberia
IT	Kingfisher Airlines
JC	JAL Express
JJ	TAM
JL	Japan Airlines
JM	Air Jamaica
JO	JALWays
KA	Dragonair
KE	Korean Airlines
KL	KLM
KU	Kuwait Airways
KX	Cayman Airways
LA	LAN Airlines
LH	Lufthansa
LO	LOT Polish
LP	LAN Peru
LR	LACSA International Airlines
LX	SWISS International Airlines
LY	El Al
MA	Malev Hungarian Airlines
MP	Martin Air
ME	Middle East Airlines
MH	Malaysia Airlines
MU	China Eastern Airlines
MX	Mexicana
NH	All Nippon Airways
NU	Japan Transocean
NW	Northwest
NZ	Air New Zealand
OA	Olympic Airlines
OS	Austrian
OZ	Asiana
PR	Philippine Airlines
PU	PLUNA
PZ	TAM Mercosur
QF	Qantas
QR	Qatar Airways
RJ	Royal Jordanian
R7	S7 (Russia) Airlines
SA	South African Airways
SK	Scandinavian Airlines
SN	Brussels Airlines
SQ	Singapore Airlines
SV	Saudi Arabian Airlines
TA	TACA International Airlines
TG	Thai Airways
TK	Turkish Airlines
TN	Air Tahiti Nui
TP	TAP Air Portugal
TZ	ATA Airlines
UA	United Airlines
UL	SriLankan Airlines
UP	Bahamasair
US	US Airways
VN	Vietnam Airlines
VS	Virgin Atlantic
VV	Aerosvit
VW	Aeromar Mexico
XL	LAN Ecuador
YV	Mesa Airlines / go!
YX	Midwest Airlines
	Note: The above list is subject to change. Some agreements may not be currently implemented in all GDSs. It is advisable to verify current agreements directly with your GDS.

Cancelling An Electronic Ticket PNR
Canceling a PNR does not void or cancel an electronic ticket. An electronic ticket may be voided directly in the GDS up until 11:59p.m. the business day after the ticket was issued. Travel agents have an additional day to reconcile the IAR, ensuring that all voids performed in the GDS were updated. For more information see www.arccorp.com and contact your GDS.

Changes To An Electronic Ticket
A change in the itinerary does not automatically update the electronic ticket record in Sabre. The electronic ticket record must always be updated through the exchange process. Please see your GDS for ticketing.

Electronic Ticket Record Retrieval
AA's electronic ticket records can be retrieved in AA's database for seven days after the last air segment is flown, or for open or unused tickets, 13 months after the last intended flight date. An error message ticketing record not found will appear after the allotted time expires. To review the various ways to retrieve an electronic ticket see your GDS for ticketing formats.

Electronic To Paper Or Paper To Electronic

Effective May 12, 2003, AA discontinued the ability for U.S. point of sale travel agencies to print an e-ticket to paper.

Note - International point of sale agencies have never been able to print e-tickets to paper. If an electronic ticket is exchanged for a paper ticket, the current paper ticket fee will apply and should be collected on an MCO.

Paper tickets may be exchanged/reissued for a new electronic ticket per AA and tariff reissue policies and rules. Visit Reissue Index for AA's complete policy on exchanging/reissuing tickets.

Note - All fare rules and required add-collects apply to ticket exchange activity regardless of whether the original ticket was paper or electronic. The new ticket must follow all fare rules including advance ticketing requirements.

Refunds
Electronic refund is required per local settlement plan rules. For more information, see your GDS.

Voids
Electronic tickets may be voided directly in the GDS by 11:59 PM local time, but must be done prior to 11:59 PM Eastern Standard Time for IAR to process correctly. For more information, visit www.arccorp.com and contact your GDS. A maximum of one electronic ticket may be voided at a time. If multiple tickets must be voided, a separate void entry must be entered for each ticket.

Formats
For further information on formats or ticketing topics please contact your GDS.

Verifying AA Electronic Ticket Usage

Unused AA electronic tickets may be accessed for 13 months from the first date of intended usage. The information is accessible via your CRS with the ticket number and passenger name. Please see your CRS help or format section for more information.

If the response is UTL (unable to locate), then there are no unused flight coupons for the ticket number being queried. Only electronic tickets with unused coupons will be displayed back for further handling.

As a reminder, most airline tickets are nonrefundable. However, after applying the appropriate change fee, any remaining balance may be applied to the purchase of a new AA electronic ticket. Please review the tariffs governing the original ticket fare applicability.

Cancel Refund Or Void Exchange

American Airlines has offered cancel refund/void exchange functionality since 2003. The Void Exchange enhancement gives agents the ability to cancel / undo an electronic ticket that was issued as a result of an exchange transaction. Similarly, Cancel Refund lets a travel agent cancel / undo a refund processed in error. The cancel refund or void exchange request must be made by 11:59 PM on the same day it was issued. If completed properly, these transactions will re-open the old ticket in AA's database while automatically updating the agency’s ARC IAR report the next day. Cancel refund/void exchange increases efficiency by eliminating the need for travel agencies to contact AA and ARC to revert funds and correct electronic ticket status. For more information on these functions, agencies should contact their respective GDS.

Non-Refundable E-Ticket to Refundable E-Ticket Exchanges

Whenever a non-refundable fare ticket has been applied to the purchase of a refundable fare ticket, a non-refundable notation must be made in the endorsement box of the new ticket. The original non-refundable value remains non-refundable for any subsequent reissues. If there is a residual between the original non-refundable fare and the new ticket fare, the agency may take the ASC fee from the residual and issue an MCO for the remainder. See VCR example below.

VCR EXAMPLE FOR THE ENDORSEMENT BOX:

0017550771096         NAME-SMITH/EXAMPLE
TTL NBR OF CPNS- 2 DATE OF ISSUE-06NOV08 PNR-*PURGED   13NOV08
CC-TPXXXXXXXXXXXXXXX
CPN A/L FLT CLS DATE   BRDOFF TIME ST F/B           STAT
1    AA 1097 L 10NOV FLLDFW 330P OK L26D/10XAKS   OK
2O AA 1386 L 12NOV DFWFLL 445P OK L26D/10XAKS   OK

FARE USD 588.92 TAX   14.00XT TAX   44.17US TAX    7.00ZP
TOTAL USD 654.09

FARE CALC FLL AA DFW 294.46AA FLL 294.46USD588.92END AA ZPFLL
DFW XT 5.00AY9.00XFFLL4.5DFW4.5

FORM OF PAYMENT-A/C 407.09
FOP-TPXXXXXXXXXXXXXXX
DATE OF ISSUE-06NOV08 ISSUED AT-MLB 62G B4
ARC/IATA NBR-11111111
EXCH-0017548396603/12
ORIG ISSUED AT-18SEP08MLB FEF-EFCC TP
ENDORSEMENTS/RESTRICTIONS-
NON-REF

IT-XXXXXXXXXX
REMARKS-

ENTER VCRH*TKTNBR*CALL TO DISPLAY CPN DETAILS
ENTER VCRH*TKTNBR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY

Non-Refundable Ticket Endorsement

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Per the Tariff rule/restrictions ALL Non-Refundable tickets, issued or reissued, must indicate the following in the endorsement box:

ENDORSEMENTS/RESTRICTIONS-
NONREF/CHGFEEPLUSFAREDIF/ CXL BY FLT TIME NOVALUE

Per the Tariff rule/restriction for Non-Refundable tickets “reissued” to a Refundable Fare the following rule applies:
Whenever a Non-refundable fare ticket is reissued to a refundable fare the non-refundable value of the exchanged ticket must be carried forth to the endorsement box of the new ticket and it will remain non-refundable for ANY subsequent reissues.

The following information must be indicated in the endorsement box:
ENDORSEMENTS/RESTRICTIONS-
NONREF

Updated October 28, 2009

Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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