Choice Fare Options - FAQ

Q. What are the round-trip Travel Options?

  • Choice: The lowest fare available in the Main Cabin that gives customers the flexibility to purchase additional products a la carte.
    • Choice includes pre-reserved seating and earning AAdvantage® Miles. Choice also offers the option to select other individual travel benefits, such as First to Board, or Admirals Club.
        • ADT passenger type.
        • Fare basis codes will end with either 1, 3 or 5.
          • Example: SD14ERD1, KA0EVRD3, HA00ERM5.
        • Fares are displayed in a Normal Excursion (NLX) fare quote.
  • Choice Essential: One checked bag (third checked bag for AAdvantage elite and oneworld® elite members; fourth checked bag for AAdvantage Executive Platinum and oneworld® Emerald members) and Group 1 Boarding for an additional cost each way.
      • PRO passenger type.
      • Fare basis codes will end with either 2, 4 or 6.
        • Example: SD14ERD2, KA0EVRD4, HA00ERM6.
      • Fares are displayed in a Promotional (PM) fare quote.
  • Choice Plus: No change fee, one checked bag (third checked bag for AAdvantage elite and oneworld elite customers; fourth checked bag for AAdvantage Executive Platinum and oneworld® Emerald members), Group 1 Boarding, 50 percent AAdvantage mileage bonus, Same-Day Flight Change, Same-Day Standby, and a premium beverage, such as an alcoholic beverage onboard for an additional cost each way.
      • TIM passenger type.
      • Fare basis codes will end with either 7, 8 or 9.
        • Example: SD14ERD7, KA0EVRD8, HA00ERM9.
      • Fares are displayed in a Promotional (PM) fare quote.
  • Fully Flexible: Refundable fare, Main Cabin Extra/Preferred Seats, Priority Access, Same-Day Flight Change, Same-Day Standby, and 500-Mile Upgrade eligibility (upgrades available after AAdvantage elite status members have been confirmed).
    • Fully Flexible Fares are the coach non-status fares booked in Y class (e.g. YA2AA and  YA2AAD).
  • Business/First: The lowest Business Class or First Class fare, including Instant Upgrade fares, is visible on the Lowest Fare tab. Customers booking Business and First Class fares will receive all the benefits they have come to appreciate, including priority baggage handling, up to three checked bags and Priority Access.
    • Business and First class fare passengers, regardless of purchasing a fare that combines with a Choice Essential or Choice Plus fare or not, will receive the following amenities: 3 checked bags, Priority Access, 25 percent Business class AAdvantage miles, 50 percent First class AAdvantage bonus miles, Same Day Flight Change, and Same Day Standby.
  • View Choice Fare Travel Options: Design the travel experience that fits your needs. See Designing Your Travel Experience.
  • Q. Does this generate an actual ARC document?

    • A separate document is not generated – only the E-Ticket with the fare corresponding to Choice, Choice Essential or Choice Plus. All fulfillments of product features (except for waived change fee) are performed by AA.

    Q. Do these options only apply to the original ticket purchased and any subsequent changes that are made on the existing AA record locator?

    • The options apply to any subsequent changes since the fare rule of the ticket will require use of the same Choice, Choice Essential or Choice Plus type fare.

    Q. What if a customer requests a second or third exchange; do the waivers for change fee continue to roll over for each subsequent exchange or is it a onetime only usage?

    • Yes - the options apply to any subsequent changes since the fare rule of the ticket required use of the same Choice, Choice Essential or Choice Plus type fare.
    • If you purchased a Choice Plus fare, all subsequent changes will be to another Choice Plus fare (any difference in fares would still apply). We don't allow processing exchanges from Choice Plus to Choice Essential, for example, because performing such would credit the cost of a one way additional payment or Choice Plus toward any ad-collect (or refund) essentially providing the no change fee benefit for free.

    Q. If customers cancel a trip where they purchased either of these options and then request an exchange we understand the change fee is waived, but will the other product features (i.e. one checked bag) automatically move to the new reservation as well?

    • Yes - the options apply to any subsequent changes since the fare rule of the ticket will require use of the same Choice, Choice Essential or Choice Plus type fare.
    • If you purchased a Choice Plus fare, all subsequent changes will be to another Choice Plus fare (any difference in fares would still apply). We don't allow processing exchanges from Choice Plus to Choice Essential, for example, because performing such would credit the cost of a one way additional payment or Choice Plus toward any ad-collect (or refund) essentially providing the no change fee benefit for free.
    • The ticket is only valid for exchange to another fare of the same type, which means purchasing the same product features.

    Q. When does this entry need to be performed? Is there a timeline (same day as original ticket issued) requirement?

    • It is part of the ticketing transaction. The features cannot be purchased after ticketing per the fare rules.

    Q. Why didn't American Airlines notify the agency community in advance; since we have specific scripts, mid-office routines, etc., that require significant adjustments in order for us to manage these new features?

    • Due to Anti-Trust Laws, AA is unable to comment on or provide advance notice of fare changes.

    Q. If someone is ticketed on a specific fare, and the fare decreases, whether it be Choice, Essential or other, can the ticket be repriced in the lower fare or class, reissued with a penalty waiver and a refund be given to either original FOP or MCO?

    • This answer is dependent on the type of fare purchased as each fare has its own fare rules. You will pay any applicable change charge on the fare you purchased before the difference in fare is refunded in the form of an MCO. If the refund amount is less than the change charge, no refund would apply.

    Q. If you book Choice Essential on the outbound, can you choose Choice Plus on the return?

    • Fare types are not combinable with the other fare types. Choice with Choice, Choice Essential with Choice Essential, Choice Plus with Choice Plus. However, one-way fare tickets may be processed in separate PNRs.

    Q. If you want Choice Fares, must you book Choice Essential or Choice Plus both ways or can you book Choice Essential on the outbound and Choice Plus on the return?

    • You must book the same type fare each way.

    Q. If you book a roundtrip and you want Choice Fares, are you required to book the same Choice Fare both ways?

    • Correct.

    Q. Do corporate fares apply to Choice Fare Options as well as regular fares?

    • Yes, corporate discounts are available on Choice Essential and Choice Plus.

    Q. If a corporate discount applies to the fare being booked, will the same discount apply to the new fare with either Choice program?

    • Yes, corporate discounts are available on Choice Essential and Choice Plus.

    Q. What is the GDS format for pricing corporate fares?

    Global Distribution System (GDS)Pricing EntryPricing Entry With Corporate ID
    SabreWPPPRO#XOWPPPRO#XO#AC*CORPID
    Worldspan4PFSR.SR#PPRO4PFSR.SR#PPRO#/@@CORPID
    AmadeusFXX/RPRO,UFXX/RPRO,U*CORPID
    Apollo$B**PRO$B**PRO/-CORPID or
    $B-CORPID/**PRO

    Q. Are the Fare Options combinable with one another?

    • No, the fare options are not combinable. The same fare option must be used on the entire ticket. For example, fare rules will not permit the use of a Choice fare outbound and a Choice Essential fare on the return. If this is desired, separate tickets must be issued.
    • This rule also applies if/when the customer makes a voluntary change to their reservation. The new fare(s) for the new itinerary will be from the same fare option as the original fare option that was purchased.
    • Each of the fare options, do permit combination with full fares (e.g. FA2AA, YA2AA).

    Q. How will we be able to see this type of fare option vs. lowest available fare?

    • These fares are filed by Passenger Type Codes (PTCs). Choice fares represent the lowest fares in the market. Choice Essential fares are designated by the PTC code of PRO. Choice Plus fares are designated by the PTC code of TIM. These fares also have a unique fare basis code.

    Q. The Choice Fares indicate "Private Fare" when you price them, which we interpret as non-commissionable; are we still able to take commission on these fares?

    • Yes, if you have a current commission contract, you may apply that contract to the Choice Fares and the new fare types and receive eligible commission. For further clarification, all Choice Essential and Choice Plus fares can be identifiable by the following characteristics: special fare basis codes that have 8 characters in the FBC and end with the number 2, 4, 6 or 7, 8, 9. Choice fares can be identified similarly, as they are special fare basis codes that have 8 characters in the FBC, but they will end in a number 1, 3, or 5.
      • For example: TIM-01 VA00ERP7 PRIVATE FARE APPLIED

    Q. What are the GDS formats?

    GDS FARE QUOTE ENTRY (PRO) FARE QUOTE ENTRY (TIM) PRICING ENTRY (PRO PTC) PRICING ENTRY (TIM PTC)
    SABRE FQABISPS20JULPM FQABISPS20JULPM WPPPRO#XO WPPTIM#XO
    WORLDSPAN 4FSPSABISR-AA or 4FDFWSPSPRO-AA 4FSPSABISR-AA or 4FDFWSPSTIM-AA 4PFSR.SR#PPRO or 4PFSR.SR#PPRO#@@PTC 4PFSR.SR#PTIM or 4PFSR.SR#PTIM#@@PTC
    AMADEUS FDABISPS/20JUL/AAA/R,U FDABISPS/20JUL/AAA/R,U FXX/RPRO,U FXX/RTIM,U
    APOLLO $DABISPS20JUL¥AA-PRO $DABISPS20JUL¥AA-TIM $B**PRO $B**TIM
    GALILEO FDABISPS20JUL*PRO/AA FDABISPS20JUL*TIM/AA F**PRO F**TIM

    Q. What is Same-Day Flight Change?

    • Same-Day Flight Change (SDFC), which was previously known as confirmed flight change, allows customers to confirm a seat on a different flight on the day of departure on any American Airlines, American Eagle, or American Connection® flight where eligible seats are available. Customers can call Reservations to make the change or handle the transaction at the airport ticket counter or Self-Service Check-In machines. The alternate flights must be for the same itinerary and the flight change can only be confirmed within 12 hours of departure of the desired flight.

    Q: Can the agency make same day changes (SDFC) for their customers who purchased Choice Fare Options, or does AA have to make the SDFC?

    • Non-Direct Connect agencies cannot fulfill SDFC themselves. Direct Connect agencies will have the ability to fulfill SDFC for bundle customers.

    Q. Are seats included in these fares?

    • No. Non-elite seating options will continue to be available as an a-la-carte purchase. Elite customers will continue to have access to seat selections as they do today.
      • AAdvantage, oneworld® Elite or a customer booked in Y qualify for Main Cabin Extra-MCE and Preferred Seats.
      • These seats can be reserved in the GDS or SalesLink.

    Q. Will Choice Essential and Plus options be available for online booking tools?

    • Yes, online booking tools can access Choice Essential and Plus options though many booking tools have not yet implemented display solutions. American is working together with online booking tool providers to assist in their efforts to make these product options display in their systems in ways that make sense for upsell products, such as Choice Essential and Plus options. However, each booking tool provider will ultimately decide if, when, and how the new product options are displayed in their system, so specific questions regarding when these product options will become available in your booking tool should be directed to your booking tool provider.

    Q. Once the Choice Fare option is purchased, will the upgraded fare difference be reported to the credit card companies as an ancillary fee or airfare?

    • This is not an upgraded fare; each product is represented by a unique fare basis code and the products included are built into the fare rule filings.

    Q. What is the refund policy for the new travel options?

    • The refund policy is determined by the refund policy of the associated fare purchased. Our customers may contact AA Reservations for assistance

    Q. Can the new travel options be purchased for one-way travel?

    • Yes. Today we have a mix of one-way or round trip fares depending on the competitive environment and that will remain unchanged. If a customer is only booking a trip for one-way travel the additional cost for the Choice Option will be reflected in the fare for the one way.

    Q. The old ticket was a regular published non-refundable domestic or international itinerary - can the customer use the old ticket as an exchange for a new Choice Fare Option and does the change/penalty fee apply from the original fare to the new Choice Fare Option?

    • If the old ticket was a Boarding and Flexibility Package fare (BFP), it can be used for Choice Essential (because they are in the same tariff), but not Choice Plus or Choice Fare.
    • If the old ticket was a non-BFP ticket, it can used to purchase a Choice Fare, but not a Choice Essential or Choice Plus as they are in different tariffs. The change fee in either case would apply ($75 if BFP and change/penalty fee if non-BFP).
    • Examples include:
    Old Fare Type New Fare Type
    Public/Non-BFP Fares Choice Fares (same fares, same tariff, just new name)
    BFP Fares Choice Essential Fares (new fares, new features, new name, but same tariff)
    Not Applicable Choice Plus Fares (new fares, new features, new name, new tariff)
    Not Applicable Choice Plus Fares (new fares, new features, new name, new tariff)
    Pricing Store the appropriate Choice Fare Option. If you need assistance contact Tariff at 1-800-468-3273. Tariff will store the fare with the Choice Fare Option in the PNR.

    Q. Does the base Choice product (i.e., not essential or plus) need a PTC to price, or does the base Choice product need just the normal lowest fare entries?

    • No special pricing entry is required to price the Choice fares. The regular WP, etc., low fare entries apply in pricing these fares.

    Q. What are the pricing entries for the First and/or Business Choice products?

    • The Pricing entries for the First and/or Business Choice products are the same entries that are used to price the Choice Essential (WPPPRO#XO) and Choice Plus (WPPTIM#XO) fares. Without the purchase of a coach Choice Essential or Choice Plus fare in the itinerary, the First and/or Business Choice fares will not be priced and/or sold.

    Q. Other than a PTC code, is there another consistent way to identify that a Choice Essential or Plus fare was selected?

    • For travel in the US48, Choice Essential fares contain 8 characters and end in 2, 4, or 6.
    • For travel in the US48, Choice Plus fares end in 7, 8, or 9.
    • For travel in the US48, Choice fares contain 8 characters and end in 1, 3, or 5.

    Q. If a traveler is ticketed on a fare with Choice Essential and if the entire itinerary (date/routing) is exchanged/reissued to a new reservation, does the entire value of the first ticket apply to the second ticket? What if the second ticket is not priced with the PTC code of either PRO or TIM?

    • The combination rules for each of the fare options (Choice, Choice Essential, and Choice Plus) indicate that the options can only be combined with the same types of fares whether on an end-on-end basis or a half-roundtrip basis. The reissue rules are the same. The replacement fares on the ticket must be the same fare option as originally ticketed. Therefore, if the original itinerary was a Choice Essential or Plus fare and you do not use the PTC code of PRO or TIM to price the itinerary, the option will fail to auto-price. You must use the same PTC code for reissue pricing that was used for the initial purchase pricing.
    • A Choice Plus fare ticket can only be exchanged/reissued for another Choice Plus fare ticket. A ticket cannot contain one bundle for the outbound and a different bundle for the inbound. The same bundle must apply to the entire ticket.

    Q. When you purchase a Choice Fare Option, the SSR field is updated with specific codes. What do the SSR codes mean?

    • STBY for Same Day Standby for earlier flights only.
    • GRPO for Group 1 General Boarding.
    • CKBE for Non-Elite Customers Baggage Charge Waiver.
    • CKBP for Elite Customers Baggage Charge Waiver.
    • DRNK for Complimentary Drink or Headset.
    • BMAA for Additional AAdvantage Bonus Miles (non-Elite qualifying).

    Q. If I purchase a Choice or Choice Essential fare and if I am an Executive Platinum/Platinum/Gold AAdvantage member, do I still receive the same-day standby benefit and mileage bonuses?

    • Yes.

    Q. As an Elite status member, I receive 25 percent or 100 percent Elite mileage bonus on base miles. Is that in addition to the mileage bonus that is offered with Choice Plus fare?

    • Yes, customers eligible to receive Elite mileage bonuses will receive such bonuses in addition to the mileage bonus offered with Choice Plus. Customers who purchase a Choice Plus fare will receive a 50 percent mileage bonus calculated on base miles (on shorter flights, a minimum mileage may be applied). Elite mileage bonuses will continue to be calculated on base miles (on shorter flights, the minimum mileage).

    Q. In the Choice Plus option, do the bonus miles earned count toward Elite status qualification?

    • Bonus miles do not count toward qualification for Elite status membership status, but the bonus miles will add to the total available award mileage balance.

    Q. Is the Boarding and Flexibility package going away?

    • Yes.

    Q. Does Choice Essential or Choice Plus apply to Group travel?

    • Choice Essential or Choice Plus fares cannot be applied toward group travel at this time.

    Q. Why is the Choice Essential or Choice Plus fare higher when the auto pricing (TIM/PRO) is priced point to point?

    • The cost of the Choice Option is determined as a one way per market.
      • Example: PHX DFW BNA – the additional cost would reflect on each fare point

    Q. Are Choice Essential or Choice Plus fares available on AA*/US or US*/AA or US Prime?

    • Currently we have no plans to offer bundled fares on any AA* operated flights including AA"/US at this time.

    Updated: April 8, 2014