You must have JavaScript enabled to fully experience and utilize AA.com

August 2010 News


Return to News Archive


Caribbean Travel Policy
TSA Secure Flight Compliance
Agency Reference Advanced Search Feature
TSA Secure Flight Program
MX Codeshare - Agency Procedure

 

Caribbean Travel Policy
August 30, 2010

Due to heavy winds and rain caused by Hurricane Earl, American Airlines offers customers the convenience to change their plans. Please refer to Caribbean Travel Policy on AA.com for complete details.

TSA Secure Flight Compliance
August 13, 2010

American will begin to inhibit ticketing for reservations booked for travel November 1 and beyond as of September 15, 2010 if Secure Flight Passenger Data (SFPD) is NOT in the PNR. For more information and to view a list of Frequently Asked Questions, please see Secure Flight Compliance.

Agency Reference Advanced Search Feature
August 11, 2010

Can't find the topic you are looking for in Agency Reference?

Use the Advanced Search feature to perform a search for content in Agency Reference:

  1. Select GO in the top right hand corner of the page
  2. Select Advance Search
  3. Under Search these sections check Agency Info
  4. Enter your search criteria
  5. Select Search

Note: For each search executed, you must perform the above steps in order to obtain results within Agency Reference.

TSA Secure Flight Program
August 3, 2010

American will begin to inhibit ticketing for reservations booked for travel November 1 and beyond as of September 15, 2010 if Secure Flight Passenger Data (SFPD) is NOT in the PNR. For more details view July 30 Secure Flight Letter to accounts.

MX Codeshare - Agency Procedure
August 3, 2010

On Friday, July 30, the FAA announced that Mexico does not meet international safety standards and as a result has downgraded the country’s status from a Category 1 to Category 2 rating. A major impact of this ruling is that U.S. carriers must immediately terminate all codesharing with Mexico-based airlines, including American’s codeshare flights operated by Mexicana. Therefore, until these flight numbers can be removed from GDS publication, American has “zeroed out” availability on AA* flights operated by MX. Passengers booked on an AA*/MX flight will be contacted by Reservations and given the option of being rebooked on the same flight, but with an MX flight number, or receiving a full refund.

The travel agent may rebook impacted passengers in the lowest available inventory onto American Airlines, American Eagle and American Connection carriers if the market allows including connecting flights.

• Reissue the ticket

• Notate the Endorsement Box: INVOL MX AUG

• Or book MX flight. Utilizing the BAS (Basic Airline Segment)- In the AA Pnr, the AA* itinerary segment trailer will reflect the operating carrier’s 2 letter code, flight number and class of service:

Example:

AA8297N 03AUG T JFKMEX*HK1  1255A  440A /E
/OPERATED BY MEXICANA DE AVIACION  / MX 0001N/23EZRO
(2 letter code: MX  Flight #: 0001   Inventory: N Record Locator for MX: 23EZRO)

• If the MX  inventory is not available book in the same cabin, lowest inventory available.

If no other alternate flights are acceptable, travel agents may refund a totally unused non-refundableticket(s) through normal ARC/BSP processing. The PNR / Ticket must include the following required information:

• Document the PNR with the following OSI message entry:
4OSI AA Refund per MX CODESHARE BOOKING/02AUG10

• Update ARC/BSP Refund Detail screen in the waiver code box as follows:
INVOLMX0802

Please ensure the above procedures are accurately followed to prevent debit memo issuance.




 


September 3, 2010

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.