News - February 2008

Return to News Archive Home News Booking and Ticketing Customer Information Partners Programs Travel Experience All Topics Customer Contact Improvements February 15 Revised Special Meal Ordering Policy February 15   Customer Contact Improvement February 15, 2008 In order to improve AA's ability to contact our customers in the event of irregular operations, we recently implemented a new process with SAGE, our flight firming tool. This new automated process takes phone and email contact information that was transmitted to AA, typically from a non-Sabre GDS, in an OSI or Remarks field and places it into the phone field in our copy of the PNR. Having this information in the phone field allows our database systems to capture this information for access by Customer Relations when necessary.   Revised Order Window for Special Meals February 15, 2008 All special meals must be ordered at least 24 hours, where offered, before flight departure. Some markets previously allowed special meal orders up to 12 hours before flight departure.   Revised Order Window for Special Meals February 15, 2008 All special meals must be ordered at least 24 hours, where offered, before flight departure. Some markets previously allowed special meal orders up to 12 hours before flight departure.

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