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February 2013 News


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2/27/2013 Premium Pre-Order Meal Program
2/27/2013 Travel To or From the European Union*
2/26/2013 AA*/QF Qantas Airways Flight Incorrectly Loaded in GDS
2/20/2013 AA*/EY - ETHIHAD Airways Bookings

Premium Pre-Order Meal Program
Issued: 27Feb13

First or Business Class customers may pre-reserve their entrée between 30 days and 24 hours prior to their departure via the View Reservations page on aa.com when they retrieve their reservation. Please refer to Premium Select Entrée for details

Travel Agents are only permitted to add Special Dietary Meals for their customers when booking their reservation.

Travel To or From the European Union*
Issued: 27Feb13

Please be aware of the advanced notification requirement for travel to or from the European Union regarding wheelchairs and other mobility assistive devices. Please refer to advance notification for details.

*American Airlines serves these airports in the European Union.

AA*/QF Qantas Airways Flight Incorrectly Loaded in GDS
Issued: 26Feb13

Affected market is: Nonstop AA* LAXJFK/Nonstop AA* JFKLAX.

Due to a traffic restriction for AA*/QF 7366 JFKLAX and AA*/QF 7365 LAXJFK, Qantas will return a UC status on bookings made for the AA*/QF nonstop service. AA has reaccommodated the passengers to an AA prime flight closest to the schedule time ticketed,. An OSI message INTL ONLINE CONEX/STPVR TFC ONLY will be transmitted to the Pnr which generates a message to the booking source for notification. The booking source is responsible for notifying the customer, acknowledging the schedule change, and reissuing the ticket with SKEDCHG. Customers' tickets must match current flight information prior to departure for check-in.

AA*/EY - ETHIHAD Airways Bookings
Updated: 20Feb13

ETHIHAD Airways (EY) will be migrating from their current reservation system, Amadeus, to Sabre. To avoid possible customer service issues, effective February 22, 2013, through February 25, 2013, AA will close all AA*/EY flights for sale. Please advise your customers that no new bookings or voluntary changes are permitted until all systems are working correctly. We will update you when the migration is complete and when all flights are open for sale so that you may assist your customers.



 


Updated: June 28, 2013

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