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Exception Transactions
Texas, Oklahoma And Arkansas Travel Policy
Electronic System For Travel Authorization Enforced
Changes to Domestic Checked Bag Charges
New Priority Baggage Delivery
American Expands Cashless Cabins To All Flights
Exception Transactions
January 29, 2010
Transactions that cannot be processed electronically via IAR are called exception transactions and must be settled directly with American Airlines. Exception transactions received by ARC will be returned to the travel agency.
For exception transactions, Agents must comply with American Airline policies and the ARC Agent Reporting Agreement.
American Airlines will provide specific or additional instructions for submitting exception transactions. A processing fee may be applicable for the settlement.
Effective, February 01, 2010 Manual Exception documents are to be mailed to:
American Airlines
Electronic Support Desk
4255 Amon Carter Blvd, MD4106
Fort Worth, Texas 76155
You may contact American Airlines/Electronic Support Desk
1-800-233-3229 for additional information.
Texas, Oklahoma And Arkansas Travel Policy
January 28, 2010
Due to weather conditions, American Airlines is offering customers the convenience to change their plans. Please refer to Texas, Oklahoma And Arkansas Travel Policy for complete details.
Electronic System For Travel Authorization Enforced
January 20, 2010
Effective today, Electronic System for Travel Authorization (ESTA) migrated to enforcement mode for all travelers entering the United States by air or sea, which means that American activated ESTA programming to interface with CBP during the check-in process to generate a Boarding Pass for passengers who have a valid ESTA. Travelers without an ESTA will not be issued a boarding pass and will not clear passport/visa checks, and will NOT be allowed to travel.
Eligible travelers who want to travel under the Visa Waiver Program (VWP) must apply for authorization using the process found online at https://esta.cbp.dhs.gov. You will find more info about ESTA at www.cbp.gov/xp/cgov/travel/id_visa/esta
Changes to Domestic Checked Bag Charges
January 18, 2010
American will increase checked baggage charges for domestic U.S. travel effective for customers who purchase tickets on or after February 1. Visit Domestic Checked Bag Charges to learn more.
New Priority Baggage Delivery
January 15, 2010
Immediately available system-wide, select American Airlines customers will experience Priority Baggage Delivery. Visit Priority Baggage Delivery to learn more.
American Expands Cashless Cabins To All Flights
January 14, 2010
Beginning February 1, 2010, all Domestic and International American Airlines flights will be cashless. Please refer to Cashless Cabins for complete details.
