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Alaska Airlines Top Tier Seats
Alaska Airlines Elite passengers (Top Tiers MVP, Gold and Gold75) are exempt from charges when selecting Main Cabin Extra and Preferred seats. Currently we have a technical issue on AA.com that prevents AS Elites from procuring Preferred/Main Cabin Extra seats free of charge. Until this issue is resolved AS Elites can get these seats free of charge at the airport or by contacting AA Reservations. If an AS Elite passenger has purchased a MCE or Preferred seat they can request a manual refund at: www.aa.com/refunds
New Phishing eMails
A new round of fraudulent emails or phishing emails has been identified. Our customers may receive one of these emails and contact the AA Reservations with questions.
Please advise your customers to delete these emails. Let them know that AA does not solicit personal information from our customers through email. An article is on the AA.com home page under AA News and Offers. See www.aa.com/phishing for details and examples.
Codeshare AA*/LA (Lan Airlines)- No New Bookings
Effective immediately, no new codeshare bookings may be created for AA*/LA (Lan Airlines) flights. This includes newly created bookings as well as making changes to previously created/ticketed PNRs. Please advise customers that the booking restriction will continue to remain closed for sale until further notice. Thank you.
AA*/Lan Airlines (LA) Flights - NO Bookings
Due to the ongoing schedule change issues in LAN's system, Lan Airlines has requested that you do not sell any new AA*/Lan Airlines (LA) flights. Therefore, effective immediately and until further notice, all AA*/LA flights have been suppressed and inhibited for the sale. Please advise your customers that voluntary changes are not permitted until further notice.