American Airlines endeavors to provide passengers with disabilities dignified, professional and courteous service at all times. We have a team of employees who regularly consult with disability advisory groups on how we can improve airline accessibility and the quality of our service. American Airlines commitment to our customers with disabilities is to provide them quality, value, and unsurpassed professionalism, as offered to all of our customers.
The following are some advance measures that can be taken to ensure a comfortable and worry-free flight:
- Book longer connection times for those who need more time.
- Notify Special Assistance Coordinators (SACs) by queuing the reservation to DFW105/11 or by calling American Airlines Reservations for assistance.
- Use the proper Special Service Codes to communicate support service requests. See Special Service Codes for a complete list.
Detailed documentation of the PNR helps to alert airport personnel when advance arrangements should be made.
- Battery powered mobility devices.
- Suggest that customers travel with their own device tool kit, if they have one.
- Encourage clients to check their device through to their final destination. Although AA will accommodate the customer's wishes, reassembly and corresponding disassembly at the connection city may be impractical within the standard time frames. Offer to arrange for an airport courtesy wheelchair to their connection instead.