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AUSTRALIA – NEW ZEALAND-CHILEAN VOLCANO IMPACT - Travel Notice Exception Advisory


AUSTRALIA – NEW ZEALAND - CHILEAN VOLCANO IMPACT - Travel Notice Exception Advisory

ISSUED: 1425CT/16JUN

UPDATED: 927CT/22JUN - EXTENDED DATE AND ADDED CITIES

Note: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge.

Due to the Chilean volcanic ash, American Airlines and Qantas offer customers the convenience to change their plans. Customers ticketed to travel on AA* flights operated by Qantas to or from the airports listed may change flights as shown.

Rebook customers onto another AA* flight (flights operated by Qantas) to the same destination, along with any upline/downline AA segments.

Reason:
CHILEAN VOLCANO IMPACT
Dates of Impacted Travel: June 16 through June 24, 2011 (was June 18, 2011)
Applicable to Travel On:
American Airlines / American Eagle / AmericanConnection®
Issued On:
AA 001 ticket stock

Affected Area(s) To/From::
Adelaide, Australia (ADL)
Auckland, New Zealand (AKL)
Brisbane, Australia (BNE)
Canberra, Australia (CBR)
Melbourne, Australia (MEL)
Perth, Australia (PER)
Sydney, Australia (SYD)

Reissue Policy Information
American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued by: June 22, 2011 (was June 14, 2011)
  • Ticket Travel Dates: June 16 - 24, 2011 (was June 18, 2011)
  • New Travel Date: June 16 - July 10, 2011 (was June 28, 2011)

Change to Origin/Destination
Changes to origin/destination are permitted however; the fare difference must be collected at the time of ticketing. If new ticket price is lower than original ticket, you must refund the difference to a MCO.

All fare rules apply with the exception of the following:

  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Applicable Booking Class
Rebook permitted as indicated below:

  • If new travel originates June 16 through July 10, 2011, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the next lowest class available. If next lowest class is not available, may book up to and including H class. Advance Purchase and Ticket Change restrictions are waived. See exceptions to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after July 10, 2011. Change Fee will apply.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

  • 4OSI AA reissue per CHILEAN VOLCANO IMPACT JUN2011

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
    • Waiver code AATN061611N for rebooking cabin to cabin (e.g. Coach to Coach)
    • Waiver code AATN061611C for rebooking origin/destination (see Change to Origin / Destination)
  • Endorsement Box must be notated with the applicable waiver code (for example: AATN061611N)

Refund Policy Information

Flight is cancelled:

Applicable Dates

  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket was issued by: June 22, 2011
  • Refund is permitted for travel dates: June 22, 2011 through June 24, 2011 (last date to process refund is June 24, 2011).

If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due Travel Notice – CHILEAN VOLCANO IMPACT and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP)

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to a Travel Notice Exception – CHILEAN VOLCANO IMPACT, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

If a fares basis code contains NT, CB, CS, AS or ST then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER CHILEAN VOLCANO IMPACT JUN2011

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN061611R

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN061611R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.
Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled:

If a customer's flight is not cancelled due to the Travel Notice – CHILEAN VOLCANO IMPACT event, and no other alternate flights are acceptable, a refund is not permitted by the Travel Agency.
A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay and must be submitted online to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.

Length Of Delay

American To Refund To Voucher

American To Refund To Original Form Of Payment

 0 - 60 minutes

 No No
 61 - 120 minutes Yes No
 121 minutes or greater Yes Yes

Customers may cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent.

If a customer's flight on American Airlines, American Eagle, AmericanConnection® validated on 001 has not been cancelled due to the Travel Notice – CHILEAN VOLCANO IMPACT Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

If the itinerary includes travel beyond an AA gateway and as long as the AA flight to/from Australia/New Zealand has not been cancelled, the wholly unused ticket(s) may be refunded through normal ARC/BSP processing. See guidelines below:

001 Tickets
Bulk/Opaque Fares
Refund - flight is not cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

If a fares basis code contains NT, CB, CS, AS or ST then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to an MCO; penalty fee is waived.
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP) and the cancellation penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds - Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI CHILEAN VOLCANO IMPACT JUN 2011

REFUND ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN061611NR

BSP entry:

Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN061611NR

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds . Partial tickets will be processed by AA TUL and will be refunded to a voucher as they are partially used or the ticket has been reissued by American Airlines.

Note: The online refund form is applicable to U.S. and Canada based agencies only.

En route/Diversion

Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com.

Additional Information

  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

  • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
  • Visit AA.com and navigate to AA News and Offers to view current travel notices.
  • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

Groups

Group reservations must be changed by AA Group & Meeting Travel.

AA.COM DEPLOY TIME: 1130CT/22JUN



 


Updated: JUN 22, 2011



Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.