You must have JavaScript enabled to fully experience and utilize AA.com

Haiti/Caribbean Travel Policy - Tropical Storm Emily - Travel Notice Exception Advisory


Tropical Storm Emily - Travel Notice Exception Advisory

Issued: 0955CT/02AUG
Issued: 1055CT/02AUG - added Caribbean
Issued: 1015CT/03AUG - added Bahamas/Caribbean
**Flight not cancelled** - see specific guidelines**

Due to the projected path of TROPICAL STORM EMILY, American Airlines offers customers the convenience to change their plans.

Reason: Haiti - Tropical - Storm Emily
Dates of Impacted Travel: August 2-5, 2011
Reason: Caribbean - Tropical - Storm Emily
Dates of Impacted Travel: August 2-4, 2011
Reason: Bahamas/Caribbean - Tropical - Storm Emily
Dates of Impacted Travel: August 3-6, 2011
Applicable to Travel On: American Airlines / American Eagle / AmericanConnection®
Issued On: AA 001 ticket stock

Affected Area(s) To/From:

Haiti
Port-au-Prince, Haiti (PAP)

Caribbean
La Romana, Dominican Republic (LRM)
Puerto Plata, Dominican Republic (POP)
Punta Cana, Dominican Republic (PUJ)
Santiago, Dominican Republic (STI)
Santo Domingo, Dominican Republic (SDQ)

Bahamas/Caribbean
Freeport, Bahamas (FPO)
George Town, Bahamas (GGT)
Marsh Harbour, Bahamas (MHH)
Nassau, Bahamas (NAS)
North Eleuthera, Bahamas (ELH)
Treasure Cay, Bahamas (TCB)
Provindenciales, Turks and Caicos (PLS)

Reissue Policy Information

American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

Haiti - Tropical Storm Emily:
  • Tickets Issued by: August 2, 2011
  • Ticket Travel Dates: August 2-5, 2011
  • New Travel Dates: August 2-15, 2011
Caribbean - Tropical Storm Emily:
  • Tickets Issued by: August 2, 2011
  • Ticket Travel Dates: August 2-4, 2011
  • New Travel Dates: August 2-6, 2011
Bahamas/Caribbean - Tropical Storm Emily:
  • Tickets Issued by: August 3, 2011
  • Ticket Travel Dates: August 3-6, 2011
  • New Travel Dates: August 3-8, 2011

Change to Origin/Destination

Changes to origin/destination are permitted however; the fare difference must be collected at the time of ticketing. If new ticket price is lower than the original ticket, you must refund the difference to a MCO.

All fare rules apply with the exception of the following:

  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Applicable Booking Class

Rebook permitted as indicated below:

Haiti - Tropical Storm Emily
  • If new travel orginates August 2-15, 2011, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the next lowest class available. If next lowest class is not available, may book up to and including H class. Advance Purchase and Ticket Change restrictions are waived. See exception to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after August 15, 2011; Change Fee will apply.

Caribbean - Tropical Storm Emily
  • If new travel orginates August 2-6, 2011, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the next lowest class available. If next lowest class is not available, may book up to and including H class. Advance Purchase and Ticket Change restrictions are waived. See exception to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after August 6, 2011; Change Fee will apply.

Bahamas/Caribbean - Tropical Storm Emily
  • If new travel orginates August 3-8, 2011, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the next lowest class available. If next lowest class is not available, may book up to and including H class. Advance Purchase and Ticket Change restrictions are waived. See exception to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after August 8, 2011; Change Fee will apply.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

  • 4OSI AA reissue per STORM EMILY AUG2011

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
    • Waiver code AATN080211N for rebooking cabin to cabin (e.g. Coach to Coach)
    • Waiver code AATN080211C for rebooking origin/destination (see Change to Origin / Destination)
  • Endorsement Box must be notated with the applicable waiver code (for example: AATN080211N)

Refund Policy Information

Flight is cancelled:

Applicable Dates

Haiti - Tropical Storm Emily
  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket Issued by: August 2, 2011
  • Refund is permitted for travel dates: August 2-15, 2011
Caribbean - Tropical Storm Emily
  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket Issued by: August 2, 2011
  • Refund is permitted for travel dates: August 2-6, 2011
Bahamas/Caribbean - Tropical Storm Emily
  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket Issued by: August 3, 2011
  • Refund is permitted for travel dates: August 3-8, 2011

If a customer's American Airlines, American Eagle, American Connection(R) flight validated on 001 has been cancelled due to the Travel Notice - STORM EMILY and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue Fares
Refund - Flight is cancelled

    If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.
  • Refundable ticketswill be refunded to original form of payment (FOP)
  • Refundable Tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to the original form of payment (FOP)

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection(R) flight validated on 001 has been cancelled due to a Travel Notice Exception - TROPICAL STORM EMILY, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Bulk/Opaque Fares
Refund - Flight is cancelled

    If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
    If a fares basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, and PDWH then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.
  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds - Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER STORM EMILY AUG2011

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN080211R

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN080211R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.
Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled:

Applicable Dates

Caribbean - Tropical Storm Emily
  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket Issued by: August 2, 2011
  • Refund is permitted for travel dates: August 2-6, 2011
Bahamas/Caribbean - Tropical Storm Emily
  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket Issued by: August 3, 2011
  • Refund is permitted for travel dates: August 3-8, 2011

If a customer's flight on American Airlines, American Eagle, AmericanConnection(R) validated on 001 has not been cancelled due to the Travel Notice - STORM EMILY Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue Fares
Refund - Flight is not cancelled

    If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets can be refunded by American Airlines to a voucher only; penalty fee is waived. To request the refund utilize the online form Schedule Change-Rule 240/80 Online Refund. Indicate in comments AATN080211NR FLT NOT CNLD. This form is applicable for U.S. and Canada based agencies only.
  • If new ticket is issued (for change of destination) and new price is lower than original ticket, you must refund a difference to a MCO.

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent.

If a customer's American Airlines, American Eagle, AmericanConnection(R) flight validated on 001 has not been cancelled due to the Travel Notice - STORM EMILY Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Bulk/Opaque Fares
Refund - Flight is not cancelled

    If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
    If a fares basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, and PDWH then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.
  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Non-refundable bulk tickets may be refunded the the agency that issued the ticket to an MCO; penalty fee is waived. On the MCO endorsement indicate: BULK-AATN080211NR_FLT_NOT_CNLD.
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP) and the cancellation penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds - Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI NAME OF EVENT STORM EMILY AUG2011

REFUND ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN080211NR

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN080211NR

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. Partial tickets will be processed by AA TUL and will be refunded to a voucher as they as partially used or the ticket has been reissued by American Airlines.
Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled: Haiti - Tropical Storm Emily No Refund Allowed

  • Ticket Issued by: August 2, 2011
  • Travel dates: August 2-15, 2011
  • If a customer's flight is not cancelled due to the Travel Notice - Haiti - Tropical Storm Emily and no other alternate flights are acceptable, a refund is not permitted by the Travel Agency for Haiti - Tropical Storm Emily.

    A non-refundable fare may be eligible for refund by American Airlines only due to flight delay depending upon the length and impact of the delay and must be submitted online to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.

    Length Of Delay

    American To Refund To Voucher

    American To Refund To Original Form Of Payment

     0 - 60 minutes

     No No
     61 - 120 minutes Yes No
     121 minutes or greater Yes Yes

    Customers may cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

    En route/Diversion

    Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

    Customers should work directly with the airports to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively they may receive a refund if re-accomodation options are unacceptable.

    If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com.

    Additional Information

    • Bulk/Opaque Fares tickets must be referred to original issuing agent.
    • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
    • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
    • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

    Resources

    American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

    • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
    • Visit AA.com and navigate to AA News and Offers to view current travel notices.
    • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

    Groups

    Group reservations must be changed by AA Group & Meeting Travel.

    Updated August 2, 2011/Added Caribbean/Updated August 3, 2011/Added Bahamas/Caribbean/Added refund information for Flight Not Cancelled



     




    Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.