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EUREKA ARCATA - Suspension of Service - Schedule Change


Update 1642CT/17APR12

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Discontinuation of Svc - ACV
ENDORSEMENT BOX POLICY

LAX - ACV

LAX - ACV - Cancellation of service effective JUNE 14, 2012

  • Protection is only for customer traveling on or after JUNE 14, 2012

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

AA Protection Option:

SFO to/from ACV

  • Protect on AA to/from SFO using same or lowest available inventory in same cabin as ticketed

UA (UNITED) Protection Option:

LAX to/from ACV

  • Protect on UA SFO to/from ACV in the inventories listed below
  • If exact inventory for the UA Inventory is not available look for alternate flight

 Original AA Inventory

Book UA Inventory

 Y

 Y

 B, H

 H

 K, M, L, W

 Q

 V

 W

 G

 S

 S, N, Q, O

 T

 T

 T

  • PNR must be documented with the following OSI message:

    • 4OSI LAX ACV WITHDRAWAL PER AA/UA PROTECT AGREEMENT
New ticket must be annotated:

AA PROTECT ACV

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - ACV

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Eureka Arcata (ACV) discontinued service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: ITWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI IT CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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