| City |
Reason |
AA Protection - AA (001) tickets:
Agency Procedure for Discontinuation of Svc - ACV |
ENDORSEMENT BOX POLICY |
LAX - ACV |
LAX - ACV - Cancellation of service effective JUNE 14, 2012
- Protection is only for customer traveling on or after JUNE 14, 2012
|
Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:
AA Protection Option:
SFO to/from ACV
- Protect on AA to/from SFO using same or lowest available inventory in same cabin as ticketed
UA (UNITED) Protection Option:
LAX to/from ACV
- Protect on UA SFO to/from ACV in the inventories listed below
- If exact inventory for the UA Inventory is not available look for alternate flight
Original AA Inventory |
Book UA Inventory |
Y |
Y |
B, H |
H |
K, M, L, W |
Q |
V |
W |
G |
S |
S, N, Q, O |
T |
T |
T |
- PNR must be documented with the following OSI message:
- 4OSI LAX ACV WITHDRAWAL PER AA/UA PROTECT AGREEMENT
|
New ticket must be annotated:
AA PROTECT ACV
This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed
Reissue: New ticket will have the same fare/fare basis as original ticket
Penalty: Change fee does not apply
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| |
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Award Tickets:
You must contact AAdvantage® directly for assistance:
|
|
SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST |
Type of Fare |
|
Agency Procedure for Discontinuation of Svc - ACV
Revenue/Published and BULK/OPAQUE FARE |
OSI FIELD DOCUMENTATION |
Revenue/Published Fare Tickets:
Travel agencies may refund Revenue/Published fare tickets only per the criteria:
NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA
Refer to the link:
Schedule Change-Rule 240/80 Online Refund
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Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Eureka Arcata (ACV) discontinued service and there are no other AA flights servicing the market.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:
- Waiver code: ITWITHDRAWAL
Note: Change fee does not apply
|
PNR must be documented with the following OSI message:
4OSI IT CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
|
Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:
NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA
Refer to the link:
Schedule Change-Rule 240/80 Online Refund
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|
If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP)
- Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:
- Waiver Code: BULKRULE24080
Note: Change fee does not apply |
PNR must be documented with the following OSI message:
4OSI BULKFARE CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
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