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ARGENTINA AND URUGUAY - Travel Notice Exception Advisory


ARGENTINA AND URUGUAY - Travel Notice Exception Advisory

UPDATED: 1535CT/01JUL

REVISED: 1350CT/08JUL

REVISED: 1725CT/11JUL

REVISED: 1030CT/27JUL

Due to the continued eruption of the Chilean volcano and the subsequent ash, American Airlines will offer customers the convenience to change their travel plans.

Reason:
Chilean Volcano 1
Dates of Impacted Travel: July 2 through August 15, 2011 (was August 1, 2011)
Applicable to Travel On:
American Airlines / American Eagle / AmericanConnection®
Issued On:
AA 001 ticket stock

Affected Area(s) To/From::
Buenos Aires, Argentina (EZE)
Montevideo, Uruguay (MVD)

Reissue Policy Information
American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued by: July 27, 2011 (was July 11, 2011)
  • Ticket Travel Dates: July 2 - August 15, 2011 (was August 1, 2011)
  • New Travel Dates: July 5 - August 31, 2011 (was August 7, 2011)

Change to Origin/Destination
Customers beginning travel in Buenos Aires or Montevideo may change their travel plans to depart from one of the following ciities. Note: customers are responsible for transportation costs to the alternate city.

Belo Horizonte, Brazil (CNF)
Rio de Janeiro, Brazil (GIG)
Santiago, Chile (SCL)
Sao Paulo, Brazil (GRU)

Changes to origin/destination are permitted however; the fare difference must be collected at the time of ticketing. If new ticket price is lower than original ticket, you must refund the difference to a MCO.

All fare rules apply with the exception of the following:

  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Applicable Booking Class
Rebook permitted as indicated below:

  • If new travel originates July 2 through August 31, 2011, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the next lowest class available. If next lowest class is not available, may book up to and including H class. Advance Purchase and Ticket Change restrictions are waived. See exceptions to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after August 15, 2011, Change Fee will apply.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

  • 4OSI AA reissue per CHILEAN VOLCANO 1 JUL2011

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
    • Waiver code AATN070211N for rebooking cabin to cabin (e.g. Coach to Coach)
    • Waiver code AATN070211C for rebooking origin/destination (see Change to Origin / Destination)
  • Endorsement Box must be notated with the applicable waiver code (for example: AATN070211N)

Refund Policy Information

Flight is cancelled:

Applicable Dates

  • Travel has not commenced on any portion of the ticket - Wholly unused ticket
  • Ticket was issued by: July 27, 2011
  • Refund is permitted for travel dates: July 2, 2011 through August 15, 2011. Refunds must be processed no later than August 15, 2011.

If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due Travel Notice – ARGENTINA AND URUGUAY and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP)

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to a Travel Notice Exception– ARGENTINA AND URUGUAY, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

If a fares basis code contains NT, CB, CS, AS, ST, or a published fare with a ticket designator of: CRUZ, WHLD, CONS, and PDWH then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER CHILEAN VOLCANO 1 JUL2011

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN070211R

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN070122R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.
Note: The online refund form is applicable to U.S. and Canada based agencies only..

Flight is not cancelled:

If a customer's flight is not cancelled due to the Travel Notice – CHILEAN VOLCANO 1 event, and no other alternate flights are acceptable, a refund is not permitted by the Travel Agency.
A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay and must be submitted online to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.

Length Of Delay

American To Refund To Voucher

American To Refund To Original Form Of Payment

 0 - 60 minutes

 No No
 61 - 120 minutes Yes No
 121 minutes or greater Yes Yes

Customers may cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

En route/Diversion

Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com.

Additional Information

  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

  • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
  • Visit AA.com and navigate to AA News and Offers to view current travel notices.
  • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

Groups

Group reservations must be changed by AA Group & Meeting Travel.

AA.COM DEPLOY TIME: 1045CT/27JUL



 


Updated July 27, 2011


Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.