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FIJI-AA* Codeshare Discontinuation of Service 18NOV-09DEC12/13DEC-15DEC-Schedule Change


Update 27OCT12

Revised: 02Nov12 – Discontinuation Date

Revised: 07Dec12 – Added additional flight dates

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Discontinuation of Svc- AA*FJ-Fiji
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

LAX-NAN-LAX

LAX-NAN Discontinuation of AA*7163

 

NAN - LAX - Discontinuation of AA*7162

  • From 17NOV12 through 10DEC12

Three additional flights will be part of the temporary discontinuation:

13DEC LAXNAN
15DEC LAXNAN
15DEC NANLAX

The procedures applied to passengers ticketed for the 17NOV12 through 10DEC12, must be applied to AA codeshare passengers ticketed on these three additional flights as well

Agency's Pnr's cannot be processed until after October 28, 2012 when AA files the Schedule Change.

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

FJ Protection Option:

FJ via LAX to/from  NAN

  • Protect on FJ Prime flight 811 LAX-NAN and flight 810 NAN-LAX replacing the original AA*/FJ (AA codeshare) flight segment(s). Protect on FJ using the same inventory in the same cabin as ticketed
  • Book original ticketed inventory, if available. If not, book lowest inventory available for travel in same ticketed cabin

If you are unable to secure a reservation on the flight after you receive the UN status contact Sales Support

New ticket must be annotated:

AA PROTECT FJ PRIME

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST
AA*/FJ Conversion to FJ Prime Flight
Allowed if customer does not wish to travel on wetlease aircraft on FJ Prime Flight

Type of Fare

 

AA*/FJ Conversion to FJ Prime Flight

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

AA (001) tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the the AA*/FJ (AA codeshare) conversion to FJ Prime flightand the passenger does not want to travel on the "wet lease" aircraft.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AACODESHARE CONVERSION/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

AA (001) tickets:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

BULK /OPAQUE tickets may only be refunded by the Travel Agents that issued the ticket per the below criteria:

  • Refer to BULK CODES for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY SEASONAL/DATE

NOTE:
Date is the original flight date.


 




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