ORD-HEL |
ORD – HEL - Discontinuation of service effective APRIL 03, 2012
- Protection is only for customer traveling on or after April 03, 2012 through June 13, 2012 for ORD HEL
HEL - ORD - Discontinuation of service effective April 04, 2012
- Protection is only for customer traveling on or after April 04, 2012 through June 14, 2012 for HEL ORD
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Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:
British Airways (BA) Protection Option:
U.S. to/from HEL
JFK or ORD to/from LHR
- Protect on AA, BA (prime flights), or AA*/BA codeshare partner using the same or lowest available inventory in the same cabin
- If customer not originating in JFK or ORD
- Book on AA in same or lowest available inventory same cabin to JFK or ORD
LHR to/from HEL
- Protect on AA*/BA or BA (prime flight) in the lowest available inventory in the same cabin
- Do not book World Traveler Plus
- Do not book BA codeshare flights operated by Finnair or any other codeshare service
Helpful suggestions
- BA's HEL-LHR services arrive/depart LHR at T3 which will connect to AA flights without a terminal change
- AA*/BA or BA prime services operate to/from T5
Finnair (AY) Protection Options
AA to/from European gateway cities
- Protect on AA to European gateway using same or lowest available inventory in the same cabin
- If at all possible please avoid rerouting via LHR
European gateway cities to/from HEL
- Protect on AY prime or AA*/AY codeshare service in thelowest available inventory in the same cabin
- Do not book AY codeshare flights operated by Iberia or any other codeshare service
Helpful Suggestions
- AA European gateway cities that AY services
- CDG, FCO, FRA, LHR, MAD, MAN
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New ticket must be annotated:
AA PROTECT HEL
This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed
Reissue: New ticket will have the same fare/fare basis as original ticket
Penalty: Change fee does not apply
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Revenue/Published Fare Tickets:
Travel agencies may refund Revenue/Published fare tickets only per the criteria: |
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Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Helsinki and there are no other AA flights servicing the market.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:
- Waiver code: AAWITHDRAWAL
Note: Change fee does not apply
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PNR must be documented with the following OSI message:
4OSI AA CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
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Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria: |
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If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP)
- Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:
- Waiver Code: BULKRULE24080
Note: Change fee does not apply |
PNR must be documented with the following OSI message:
4OSI BULKFARE CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
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