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IB Strike-Spain Policy - Travel Notice Exception Advisory


IB Strike-Spain Policy - Travel Notice Exception Advisory

Issued:25FEB13

Due to the announcement of an Iberia strike, customers ticketed to travel on AA* flights operated by Iberia or Iberia flights to, through or from the airports listed, American Airlines offers customers the convenience to change their plans.

States/Cities Affected:

MAD, BCN

Tickets Issued On/Before: February 25, 2013
Dates of Impacted Ticketed Travel: March 4 – 8 , 2013

Inventory Requirements:

Book Same Cabin, Lowest Inventory

New Travel Dates: February 25, 2013 - March 16, 2013
Inventory Requirements

Inventory Controlled

New Travel Dates: March 17, 2013 – June 30, 2013
Waiver Code: AATN022513N
Origin/Destination/Stopover Changes (Connection Cities may always be changed) Yes – allowed only to the same country

Refund of Tickets

Yes – non-refundable voucher only

Number of Ticket Changes

1

Applicable to Travel On:

AA*/IB operated by Iberia/ IB

Issued On:

AA 001 ticket stock

Affected Area(s) To/From:

  • Barcelona, Spain (BCN)
  • Madrid, Spain (MAD)

Reissue Policy Information

American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued on/before: February 25, 2013
  • Dates of Impacted Ticketed Travel : March 4 – 8 , 2013
  • New Travel Date: February 25, 2013 – March 16, 2013 (book same cabin, lowest inventory- requirements below)
  • New Travel Date: March 17, 2013 – June 30, 2013 (Inventory Controlled Level – requirements below)

Change to Origin/Destination

Changes to origin/destination are permitted within the same country and the following applies:

  • Change must be made by the date noted for the Travel Notice
  • Fare difference must be collected and any add collect applies at the time of ticketing
  • All fare rules apply except use customer's original advance purchase time frame and waive advance purchase
    • EXAMPLE: Customer's original fare ticketed is a 14-day advance purchase; the customer would qualify for the fare requiring 14-days or less advanced purchase using the current fare quote display based on current inventory availability.
  • Inventory must match new fare quote for change
    • EXAMPLE: Current fare quote has a VA14ERD1; V inventory must be available to book. If V inventory is not available locate another appropriate fare quote, 14-days or less that has availability.
  • Ticket Change restrictions are waived.
  • Must be reticketed on/before original ticketed date of departure
  • If new ticket price is lower than original ticket, you must refund the difference to a MCO

Applicable Booking Class


All fare rules apply with the exception of the following:
  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Rebook permitted as indicated below:

BOOK SAME CABIN, LOWEST INVENTORY

  • If new travel originates February 25, 2013March 16, 2013, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the next available lowest class in same cabin. Advance Purchase and Ticket Change restrictions are waived. See exceptions to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after March 16, 2013. Change Fee will apply.

INVENTORY CONTROL LEVEL

  • If new travel originates March 17, 2013 – June 30, 2013, rebook in same class of service (inventory) as originally ticketed. If same class (inventory) is not available, but G class (inventory) is available, may book lowest available class (inventory) in the same cabin. If ticket inventory or G inventory are not available a higher class of inventory will result in a new fare for inventory booked and the difference must be collected. Advance Purchase and Ticket Change restrictions are waived. See exception to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after June 30, 2013. Change Fee will apply.

Required Documentation for Reissue



PNR must be documented with the following OSI message:

  • 4OSI AA REISSUE PER IB STRIKE FEB2013

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
    • Waiver code AATN022513N for rebooking cabin to cabin (e.g. Coach to Coach)
      • No other information is required in the IT Box, The waiver code supersedes all other information
    • Waiver code AATN022513C for rebooking origin/destination (see Change to Origin / Destination)
  • Endorsement Box must be notated with the applicable waiver code
    • (for example: AATN022513N OR AATN022513C)

Refund Policy Information

Flight is cancelled:
Applicable Dates

  • Travel has not commenced on any portion of the ticket- Wholly unused ticket
  • Ticket was issued on/before: February 25, 2013
  • Refund is permitted for impacted travel dates: March 4 – 8 , 2013

If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due Travel Notice - IB Strike and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue/Published Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP)

NOTE: If the Revenue/Published fare ticket has been EXCH by AA as an INVOL, indicate the AA ticket number for the refund request and the Travel Agent ticket in the comments. If a ticket is partially used and qualifies for a partial refund the request must be submitted on the form. Refer to: Travel Agency – Travel Notice Exception Refund Request.

If two one way tickets were issued to complete a round trip and only 1 of the flights were cancelled; may submit the non-cancelled flight and indicate in the comment field: Ticket part of a roundtrip for the refund. Submit on the online form

Bulk/Opaque Tickets


Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to IB Strike, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.


001 Tickets
Bulk/Opaque Fares
Refund – Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares


PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER IB STRIKE FEB2013

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN022513R

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN022513R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.
Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled a Refund is Permitted:

Applicable Dates

  • Travel has not commenced on any portion of the ticket- Wholly unused ticket
  • Ticket was issued on/before: February 25, 2013
  • Refund is permitted for impacted travel dates: March 4 – 8 , 2013.

Revenue/Published Fares

If a customer's flight on American Airlines, American Eagle, AmericanConnection® validated on 001 has not been cancelled due to the Travel Notice – IB Strike Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing per grid below.

If the itinerary includes travel beyond an AA gateway and as long as the AA flight to/from BCN/MAD AA*/IB has not been cancelled, the wholly unused ticket(s) may be refunded through normal ARC/BSP processing. See guidelines below:


001 Tickets
Bulk/Opaque Fares
Refund – Flight is not cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP) and the cancellation penalty fee is waived.
  • Non-refundable tickets.to voucher only
  • If new ticket is issued (for change of destination) and new price is lower than original ticket, you must refund the difference to a MCO.

NOTE: If the Revenue/Published fare ticket has been EXCH by AA as an INVOL, indicate the AA ticket number for the refund request and the Travel Agent ticket in the comments. If a ticket is partially used and qualifies for a partial refund the request must be submitted on the form. Refer to: Travel Agency – Travel Notice Exception Refund Request.

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent.

If a customer's flight on American Airlines, American Eagle, AmericanConnection® validated on 001 has not been cancelled due to the Travel Notice – IB Strike_ Exception Advisory, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

If the itinerary includes travel beyond an AA gateway and as long as the AA flight to/from _BCN/MAD AA*/IB_ has not been cancelled, the wholly unused ticket(s) may be refunded through normal ARC/BSP processing. See guidelines below:


001 Tickets
Bulk/Opaque Fares
Refund – Flight is not cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.
If a fares basis code contains BULK CODES then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Non-refundable bulk tickets to voucher only.
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP) and the cancellation penalty fee is waived.
  • For all others use Revenue Ticket rules.
NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA, indicating the AA ticket number or if the BULK ticket is partially used. Refer to the link: Travel Agency – Travel Notice Exception Refund Request

Required Documentation for Refunds - Revenue and Bulk/Opaque Fares

  • 4OSI REFUND PER IB STRIKE FEB2013

REFUND ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN022513NR

BSP entry:

Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN022513NR

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds . Partial tickets will be processed by AA REFUNDS and will be refunded to a voucher as they are partially used or the ticket has been reissued by American Airlines.

Note: The online refund form is applicable to U.S. and Canada based agencies only.

As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance

En route/Diversion

Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com.

Additional Information

  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources
American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

  • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
  • Visit AA.com and navigate to AA News and Offers to view current travel notices.
  • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

Groups
Group reservations must be changed by AA Group & Meeting Travel.



 


Revised: 1MAR13

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.