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IB PILOT STRIKE JAN 2012 - Travel Notice Exception Advisory


IB PILOT STRIKE JAN 2012 - Travel Notice Exception Advisory

ISSUED: 1630CT/03JAN

Correction: 1116CT/04JAN - Jan 10th removed

Due to the Iberia Pilots' planned strike, customers ticketed to travel on AA* flights operated by Iberia to or from the airports listed may change flights as shown.

Note: American Airlines flights will operate as scheduled

Reason: IB PILOT STRIKE JAN 2012
Dates of Impacted Travel: January 09 and 11, 2012 "only"
Applicable to Travel On: American Airlines / American Eagle / AmericanConnection®
Issued On: AA 001 ticket stock

Affected Area(s) To/From:

  • Barcelona, Spain (BCN)
  • Madrid, Spain (MAD)

Reissue Policy Information

American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight more than 3 hours away is
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued on/before: January 03, 2012
  • Ticket Travel Dates: January 09 and 11, 2012 "only"
  • New Travel Date: January 3 - 14, 2012

Change to Origin/Destination

Changes to origin/destination are not permitted for the travel notice. Any changes made to origin/destination all fare rules apply. If the new price is lower than original ticket, you must refund the difference to a MCO.

Applicable Booking Class

All fare rules apply with the exception of the following:

  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

Rebook permitted as indicated below:

  • If new travel originates January 03 - 14, 2012, rebook in same class of service (inventory) as originally ticketed. If same class of service is not available, ok to rebook in the next lowest class available in same cabin. Advance Purchase and Ticket Change restrictions are waived. See exceptions to fare rules above

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after January 14, 2012. Change Fee will apply.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

  • 4OSI AA reissue per IB PILOT STRIKE JAN 9 and 11 JAN2012

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
    • Waiver code AATN010312N for rebooking cabin to cabin (e.g. Coach to Coach)
      • No other information is required in the IT Box, The waiver code supersedes all other information
    • Refer to Change to Origin / Destination for guidelines
  • Endorsement Box must be notated with the applicable waiver code (for example: AATN010312N)

Refund Policy Information

Flight is cancelled:

Applicable Dates

  • Travel has not commenced on any portion of the ticket- Wholly unused ticket
  • Ticket was issued by: January 03, 2012
  • Refund is permitted for travel dates: January 09 and 11, 2012.

If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due Travel Notice – IB PILOT STRIKE JAN12 and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Revenue/Published Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket to original form of payment; change fee does not apply.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP)

Bulk/Opaque Tickets

Bulk/Opaque Fare tickets must be referred to original issuing agent. If a customer's American Airlines, American Eagle, AmericanConnection® flight validated on 001 has been cancelled due to a Travel Notice Exception- IB PILOT STRIKE JAN2012, and no other alternate flights are acceptable, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

001 Tickets
Bulk/Opaque Fares
Refund - Flight is cancelled

If no acceptable protection exists, may refund wholly unused ticket/coupons from a 001 ticket; change fee does not apply.

If a fares basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P then the customer must be referred back to the wholesaler/consolidator that they purchased the ticket from. If the ticket is issued as BT (zero fare ticket) then these customers must be referred back to their booking source for either refunds and/or change of destination.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
  • For all others use Revenue Ticket rules.

Required Documentation for Refunds – Revenue and Bulk/Opaque Fares

PNR must be documented with the following OSI message:

  • 4OSI AA FLT CNLD REFUND PER IB PILOT STRIKE JAN 09 and 11 JAN2012

ARC/IAR REN entry:

  • Waiver code box on the IAR/Refund detail screen must be notated in the following format: AATN010312R

BSP entry:

  • Waiver code on BSPLink/Refund Notice must be notated in the following format: AATN010312R

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at AA Refunds. These requests processed by AA Refunds will be refunded to the original form of payment.
Note: The online refund form is applicable to U.S. and Canada based agencies only.

Flight is not cancelled:

For Revenue/Published Fares follow the guidelines below

If a customer's flight is not cancelled due to the Travel Notice –IB PILOT STRIKE JAN12 event, and no other alternate flights are acceptable, a refund is not permitted by the Travel Agency.

  • A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay and must be submitted online to Travel Agency Invol Exception Online Refund in the Email Subject category, on the drop down menu select Travel Agency Requesting Involuntary Exception.

This form is applicable for U.S. and Canada based agencies only.

 Length Of Delay

 American to Refund To Voucher

American to  Refund To Original Form Of Payment

If non-stop to connecting flight (No length of Delay required)

 -

Yes

0 30 minutes

Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnect.

No

No

31 - 60 minutes

 No

No

 61 - 120 minutes

 Yes

Non-Refundable: No

Refundable with a cancellation fee: Refund is to original form of payment (FOP) minus the cancellation fee

 121 minutes or greater

 Yes

Yes

For BULK/OPAQUE Fares follow the guidelines below:

The customer may be eligible for a refund by the travel agency for BULK/OPAQUE fares only for the unused portion of the ticket. (Per the grid below).

  • If a fares basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH, PCAA7 and PCAA7P
  • If the ticket is issued as BT (zero fare ticket)

 Length Of Delay

 BULK/OPAQUE Ticket Refund To MCO

BULK/OPAQUE Ticket Refund To Original Form Of Payment (FOP)

If non-stop to connecting flight (No length of Delay required)

 -

Yes

·       ARC/BSP Waiver Code: BULKRULE24080

 

0 30 minutes

Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnect.

No

No

31 - 60 minutes

 No

No

 

 61 - 120 minutes

 Yes

MCO Endorsement box: BULKRULE24080/NON-REF

Non-Refundable: No

Refundable with a cancellation fee:  may refund to orig form of payment (FOP) minus the cancellation fee

·       ARC/BSP Waiver Code: BULKRULE24080

 

 121 minutes or greater

 Yes

 Yes

·       ARC/BSP Waiver Code: BULKRULE24080

 

Note: Change Fee does not apply for BULK/OPAQUE tickets.

As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.



En route/Diversion

Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.

If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at www.refunds.aa.com.

Additional Information

  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

  • Visit AA.com and navigate to AA News and Offers to view current travel notices.
  • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com

Groups

Group reservations must be changed by AA Group & Meeting Travel



 


Updated: JAN 3, 2012

REVISED: 12/13/11



Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.