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IB Conversion to Iberia Express- Schedule Change Exception Policy


Update 1030CT/26MAR12
Update: 1442CT/02APR12- added MAD-GRX/VGO/ACE / MAD-SCQ/SPC/FUE/DUB / MAD-AMS
Update: 1500CT/09APR12- added MAD-VLC - REMOVED 10APR
City Reason AA Protection
Agency Procedure for Removal of AA* on IB due to Iberia Express
– MAD – AGP/ALC/PMI/SVQ
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

MAD-AGP/ALC/PMI/SVQ

IB is implementing new affiliate service operated by Iberia Express (I2) in these markets.

  • Iberia will publish these I2 flights as IB codeshare on I2 IB*/I2)

Discontinuation of AA*/IB (AA codeshare) service effective March 29, 2012 

  • AA cannot codeshare on the I2 flights until regulatory approval is received. There is no time to receive this regulatory approval prior to the I2 implementation by IB.
  • AA will run a schedule change on these flights that will cancel the affected AA*/IB (AA codeshare) segments.

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

Revenue Tickets Iberia Option:

IB via MAD to/from AGP/ALC/PMI/SVQ

  • Protect on IB using the new Iberia codeshare on Iberia Express (IB*/I2) flight replacing the original AA*/IB (AA codeshare) flight segment. Book the new IB*/I2 segment with similar departure/arrival times as the cancelled AA*/IB (AA codeshare) segment.
  • Protect on IB*/I2 using the same inventory in the same cabin as ticketed
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear.
OR.
  • If the original flight as ticketed does not exist, you may book the next IB*/I2 flight departure along with the AA*/IB to final destination using the same inventory in the same cabin as ticketed.
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin to the passenger’s final destination.
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear. If there is no other alternative flight available for the connection you may waitlist the passenger in “Y:” inventory for an AA”/IB flight to their final destination.
New ticket must be annotated:

AA PROTECT IBERIA EXPRESS

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

MAD-GRX/VGO/ACE

Discontinuation of AA*/IB (AA codeshare) service effective May 01, 2012 

  • AA cannot codeshare on the I2 flights until regulatory approval is received. There is no time to receive this regulatory approval prior to the I2 implementation by IB.
  • AA will run a schedule change on these flights that will cancel the affected AA*/IB (AA codeshare) segments.

IB via MAD to/from GRX/VGO/ACE

  • Protect on IB using the new Iberia codeshare on Iberia Express (IB*/I2) flight replacing the original AA*/IB (AA codeshare) flight segment. Book the new IB*/I2 segment with similar departure/arrival times as the cancelled AA*/IB (AA codeshare) segment.
  • Protect on IB*/I2 using the same inventory in the same cabin as ticketed
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear

OR.

  • If the original flight as ticketed does not exist, you may book the next IB*/I2 flight departure along with the AA*/IB to final destination using the same inventory in the same cabin as ticketed.
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin to the passenger’s final destination.
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear. If there is no other alternative flight available for the connection you may waitlist the passenger in “Y:” inventory for an AA”/IB flight to their final destination.

MAD-SCQ/SPC/FUE/DUB

Discontinuation of AA*/IB (AA codeshare) service effective Jun 01, 2012 

  • AA cannot codeshare on the I2 flights until regulatory approval is received. There is no time to receive this regulatory approval prior to the I2 implementation by IB.
  • AA will run a schedule change on these flights that will cancel the affected AA*/IB (AA codeshare) segments.

IB via MAD to/from SCQ/SPC/FUE/DUB

  • Protect on IB using the new Iberia codeshare on Iberia Express (IB*/I2) flight replacing the original AA*/IB (AA codeshare) flight segment. Book the new IB*/I2 segment with similar departure/arrival times as the cancelled AA*/IB (AA codeshare) segment.
  • Protect on IB*/I2 using the same inventory in the same cabin as ticketed
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear

OR.

  • If the original flight as ticketed does not exist, you may book the next IB*/I2 flight departure along with the AA*/IB to final destination using the same inventory in the same cabin as ticketed.
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin to the passenger’s final destination.
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear. If there is no other alternative flight available for the connection you may waitlist the passenger in “Y:” inventory for an AA”/IB flight to their final destination.
MAD- AMS

Discontinuation of AA*/IB (AA codeshare) service effective Sep 01, 2012 

  • AA cannot codeshare on the I2 flights until regulatory approval is received. There is no time to receive this regulatory approval prior to the I2 implementation by IB.
  • AA will run a schedule change on these flights that will cancel the affected AA*/IB (AA codeshare) segments.

IB via MAD to/from AMS

  • Protect on IB using the new Iberia codeshare on Iberia Express (IB*/I2) flight replacing the original AA*/IB (AA codeshare) flight segment. Book the new IB*/I2 segment with similar departure/arrival times as the cancelled AA*/IB (AA codeshare) segment.
  • Protect on IB*/I2 using the same inventory in the same cabin as ticketed
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear

OR.

  • If the original flight as ticketed does not exist, you may book the next IB*/I2 flight departure along with the AA*/IB to final destination using the same inventory in the same cabin as ticketed.
  • If the same inventory is not available, you may book the lowest available inventory in the same cabin to the passenger’s final destination.
  • If there is no inventory available in the same cabin, please waitlist the passenger in “Y” inventory on the IB*/I2 flight for Iberia to clear. If there is no other alternative flight available for the connection you may waitlist the passenger in “Y:” inventory for an AA”/IB flight to their final destination.

Award Tickets:

Does not apply as Award Tickets are booked using IB prime flight numbers. Those booked and ticketed segments will be reaccommodated by IB to the new IB*/I2 flights as part of the conversion. Refer any questions to AA AAdvantage Call Center.

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST
NOT APPLICABLE
IB Conversion of Markets to Iberia Express (IB* on I2)

Customers are being offered the same flight previously booked as AA*/IB (AA codeshare). Therefore, no refund request will be authorized. Normal fare rules will apply for any subsequent changes.

Type of Fare

 

IB Conversion of Markets to Iberia Express (IB* on I2)

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

 

Travel agents may not request a refund for the AA*/IB (AA codeshare) conversion to Iberia Express (IB*/I2) as customers are being offered the same flight previously booked as AA*/IB (AA codeshare) therefore, NO REFUND REQUESTS should be submitted.

Normal fare rules will apply for any subsequent changes

REFUND NOT ALLOWED

Bulk/Opaque Fare Tickets:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
Travel agents may not request a refund for the AA*/IB (AA codeshare) conversion to Iberia Express (IB*/I2) as customers are being offered the same flight previously booked as AA*/IB (AA codeshare) therefore, NO REFUND REQUESTS should be submitted.

Normal fare rules will apply for any subsequent changes
REFUND NOT ALLOWED
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