| City |
Reason |
AA Protection
Agency Procedure for Discontinuation of Svc - NRT
Revenue/Published and BULK/OPAQUE FARE |
ENDORSEMENT BOX POLICY |
JFK-NRT |
JFK-NRT - Discontinuation of service effective May 31, 2012
- Protection is only for customer traveling on or after May 31, 2012 for JFK NRT
NRT - JFK - Discontinuation of service effective June 01,2012
- Protection is only for customer traveling on or after June 01, 2012 for NRT JFK
Closest alternate City:
DFW ORD LAX
|
Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:
JL Protection Option:
U.S. to/from NRT
- Protect on AA using the same or lowest available inventory in the same cabin
- Protect on AA*/JL codeshare partner using same inventory as ticketed
- If same inventory is not available look for alternate flight
- Do not book Premium Economy Cabin
- Do not book JL prime flight
NRT to/from interior Asia
- Protect on AA*/JL codeshare flights using same inventory as ticketed
- Do not book JL codeshare flights operated by Cathay Pacific Airways or any other codeshare service
- Do not book JL prime filights
Award Tickets:
You must contact AAdvantage® directly for assistance:
|
New ticket must be annotated:
AA PROTECT NRT
This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed
Reissue: New ticket will have the same fare/fare basis as original ticket
Penalty: Change fee does not apply
|
SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST |
Type of Fare |
|
Agency Procedure for Discontinuation of Svc - NRT
Revenue/Published and BULK/OPAQUE FARE |
OSI FIELD DOCUMENTATION |
Revenue/Published Fare Tickets:
Travel agencies may refund Revenue/Published fare tickets only per the criteria: |
|
Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Budapest discontinued service and there are no other AA flights servicing the market.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:
- Waiver code: AAWITHDRAWAL
Note: Change fee does not apply
|
PNR must be documented with the following OSI message:
4OSI AA CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
|
Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria: |
|
If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP)
- Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:
- Waiver Code: BULKRULE24080
Note: Change fee does not apply |
PNR must be documented with the following OSI message:
4OSI BULKFARE CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
|
