| City |
Reason |
AA Protection
Agency Procedure for Discontinuation of Svc - MAD JNB on IB
Revenue/Published and BULK/OPAQUE FARE |
ENDORSEMENT BOX POLICY |
MAD JNB on IB |
MAD – JNB on IB - Discontinuation of service effective May 01, 2012
- Protection is only for customer traveling on or after May 01, 2012 for MAD JNB on IB
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Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:
Revenue Tickets British Airways Option:
AA to/from LHR
- Protect on AA using same or lowest inventory in same cabin as ticketed
LHR to/from JNB
- Protect on BA prime using the same inventory in the same cabin as ticketed
- If same inventory is not available, do not book lowest available; look for alternate date or flights
Award Tickets:
- You must contact AAdvantage® directly for assistance:
|
New ticket must be annotated:
AA PROTECT MAD JNB
This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed
Reissue: New ticket will have the same fare/fare basis as original ticket
Penalty: Change fee does not apply
|
SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST |
Type of Fare |
|
Agency Procedure for Discontinuation of Svc - MAD JNB on IB
Revenue/Published and BULK/OPAQUE FARE |
OSI FIELD DOCUMENTATION |
Revenue/Published Fare Tickets:
Travel agencies may refund Revenue/Published fare tickets only per the criteria: |
|
Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Madrid Johannesburg on IB (Iberia) discontinuation of service and there are no other AA flights servicing the market.
- Refundable tickets will be refunded to the original form of payment (FOP).
- Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:
- Waiver code: IBWITHDRAWAL
Note: Change fee does not apply
|
PNR must be documented with the following OSI message:
4OSI IB CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
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Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria: |
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If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.
If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.
- Refundable tickets will be refunded to the original form of payment (FOP)
- Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
- Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.
The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:
- Waiver Code: BULKRULE24080
Note: Change fee does not apply |
PNR must be documented with the following OSI message:
4OSI BULKFARE CITY WITHDRAWAL/DATE
NOTE:
Date is the original flight date.
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