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MAD JNB on IB (Iberia) Suspension of Service - Schedule Change


Update 1600CT/13MAR12

City Reason AA Protection
Agency Procedure for Discontinuation of Svc - MAD JNB on IB
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

MAD JNB on IB

MAD – JNB on IB - Discontinuation of service effective May 01, 2012

  • Protection is only for customer traveling on or after May 01, 2012 for MAD JNB on IB

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

Revenue Tickets British Airways Option:

AA to/from LHR

  • Protect on AA using same or lowest inventory in same cabin as ticketed

LHR to/from JNB

  • Protect on BA prime using the same inventory in the same cabin as ticketed
  • If same inventory is not available, do not book lowest available; look for alternate date or flights

Award Tickets:

  • You must contact AAdvantage® directly for assistance:
New ticket must be annotated:

AA PROTECT MAD JNB

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - MAD JNB on IB

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Madrid Johannesburg on IB (Iberia) discontinuation of service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: IBWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI IB CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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