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MIA-ELH Suspension of Service - Schedule Change


Update 1443CT/17APR12

City Reason AA Protection - AA (001) tickets:
Agency Procedure for Seasonal Svc - ELH
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

MIA-ELH

MIA – ELH – Seasonal Service effective August 01 – November 14, 2012

  • Protection is only for customer traveling on or after August 01 – November 14, 2012

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

AA Protection Option:

MIA to/from ELH

  • Protect on AA to/from NAS using same or lowest available inventory in same cabin as ticketed

UP (Bahamas Air) Protection Option:

MIA to/from ELH

  • Protect on UP NAS to/from ELH in S inventory
    • If S inventory is not available look for alternate flight

PNR must be documented with the following OSI message:

  • 4OSI MIA ELH SEASONAL SERVICE PER AA/UP PROTECT AGREEMENT
New ticket must be annotated:

AA PROTECT ELH

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply
   

Award Tickets:

You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Seasonal Svc - ELH

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

AA (001) tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the North Eluthera Bahamas seasonal service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AASEASONAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AA CITY SEASONAL /DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY SEASONAL/DATE

NOTE:
Date is the original flight date.


 




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